Chase Bank
Reviews and Complaints
Chase inability to do what they say they will do
Chase bank is bad
Chase lending services
I've applied to many other credit cards from other banks before, but none was so bad as Chase bank! I submitted an online application on the 15th July, and never received anything from the bank, so I called their lending services two weeks later and they told me that I have to send verification documents for my address and SSN.
I called back again to the regular service number later to verify their mail address, but got informed that my application was rejected (it was not even after the review period! it's clear the employee has no clue about their business) because they didn't receive my supplementary documents. I explained that I NEVER received any letter asking for these supplementary documents, so they transferred me to speak to another person in the lending services. Now I got to learn that my application will expire by 15th Aug, so I have to send them a fax (Who is using fax these days?!?
I cannot believe a modern bank is so behind in technology...) or mail in my supplementary documents ASAP. So I went to the post in the first possibility I could and then called back to check with the bank after. Then the reception pissed me off. She was not providing any useful help and tried to cut me off the line several times before i could get a clearer answer for what I need to do.
The bank staff is supper arrogant and services are really poor. They were not able to mail out the documents correctly, but expect customers to adapt to amend the banks' mistakes.
I think this would be the last time I would every apply for credit cards with chase bank. I would not recommend others to use this bank either.
Dogs in banks
PLEASE STOP ALLOWING DOGS IN BANKS AND ATM AREAS!!! I WAS UNABLE TO WITHDRAW MONEY IN A BRANCH ON THIRD AVENUE IN NEW YORK, NY TODAY BECAUSE A WOMAN WAS IN THERE WITH 2 HUGE DOGS!!!
THIS IS HAPPENING ALL OVER THE CITY AND IS RIDICULOUS!!! SOME OF US ARE SEVERELY ALLERGIC TO DOGS AS WELL AS DEATHLY AFRAID OF THEM!!! YOUR POLICY HAS TO CHANGE!!! I HAVE FRIENDS WHO HAVE BEEN BITTEN AND SCRATCHED BY DOGS IN PUBLIC PLACES!!!
NO PETS SHOULD BE ALLOWED IN BUSINESS ESTABLISHMENTS!!!
PET OWNERS SHOULD BE ABLE TO LEAVE THEM OUTSIDE OR AT HOME!!! THEY USED TO DO SO!!!
Preferred solution: See above.
Suspitious phone call has co trol of my co.puter
Harassment and repelling customers
I went to chase Bank at Walnut and Audelia Rd in Dallas today for a business.
While I was waiting on line A woman who works there came and asked me what I was doing. I replied that I was on the line waiting to go to the teller. She harassed me by insisting why I was on the line.
Again She asked me If I need Water.
This is totally unacceptable and not expected from a banker to a customer who comes to be served appropriately.
Never received a card, statement or phone call. Only a past due notice and a mark on my credit report.
Applied for a Chase Credit Card in April 2018 and transferred a balance from another card. Got approved and waited for the card to show up. Waited for 3 months and received nothing. No call, no card, no statements. Honestly, I had forgotten about the account entirely, that there was no paperwork sent to me. The address on the account is for my business as well, where we receive mail every day.
I finally get a statement that says the account is past due. ......Ok. I call and explain that I haven't received anything from the company since opening the account. I also say that I am ready to pay whatever to get the account current. They say they will reverse the late charges and get a new card out. Great.
I ask about this showing up on my credit report and two separate employees tell me there is nothing they can do about that. That it is bank policy. I ask to speak to someone else, and a woman told me that there was no one else I could speak to.
I paid off the entire balance and closed the account promptly.
*** CHASE BANK.
- Not sending out physical card
- Way i was treated by your staff
- Not sending out statement
Preferred solution: Remove issue from my credit report.
CHASE BANK IS HOLDING MY SOCIAL SECURITY AND HAS LIED TO ME
Deplorable attitude towards long term customer
Chase bank's policy of going out of their way to get rid of longtime profitable customers makes no sense.
We have banked with Chase for more than 12 years and have business, personal and other accounts with them. Our checking accounts alone have had an average six figure balance most of that time and have never dropped below $60000. They pay us about .01% and lend out ar probably 5% or better, so look at the money they are making. We keep high balances as we are in business and always want instant access to ready cash.
They would let us walk rather than cash a $100 check which is even drawn on one of our own accounts. This account is a Social Security disability account which we administer on behalf our our disabled son on which his own name is listed along with ours as Rep payee. For years we have been writing him a check for under $200 every month and which we have mailnly named him as payee. About six months ago he was asked that future checks be made out to "Cash", don't know why, and we never questioned it but complied. He had no problem cashing these checks at either of the two Chase branches near where he lived. However, today he went into the Gold Canyon office who refused to cash it as it was made out to "cash" (as it had been per their own instructions fr at least the past six months). He called us from the bank and I asked him to put the manager on the line who informed me that it should have been made out to his own name rather than cash. I told him that we used to do that in the past but had been instructed by them to make it to cash and such checks had been cashed without a problem and to please give him the $100. He said he would not cash that check as it was a violation of the rules. I told hm if he still refused that we would close every account we had with Chase. He still refused, so...guess what?
Of course that is going to put us all to great inconvenience. Chase will lose out on profits to say nothing of reputation, and we will lose out in time and inconvenience. I should have closed our accounts down a year ago following horrible service that I had received by that same branch (and probably same employee). I started the process but I was so busy at the time I did not go through with it. This time , I will make the time!
Assuming what I have written is true, why would any company want to get rid of long time profitable customers? Sure makes no sense to me other than them having the satisfaction of acting like a -holes and ruining people's day, not because the should, but because they could. It obviously gives these "jobsworth" cretins a certain sense of power and victory.
- Parking
- Lack of any reasonable solution
- Customer service
Not doing there job passing the dam buck
Chase was supposed to deposit from my investment account 5000.00 on Friday. When I checked my account it was not in my account so I called them they said that they were sorry and without fail in would be in my account on Saturday the next day.
So now it’s satu guess what it’s not there I called again and they told me that they were sorry but I need to wait until Monday for my deposit. They said were sorry for any inconvenience that you arehaving and went on to say this.
We know how you must feel but we can’t do anything until Monday that’s *** up you guys my wife is handicapped and she is in a wheelchair and she is sitting in the airport 1500 miles from home with no cash because chase *** up twice now and she has no money and chase won’t do anything about it the simply don’t give a *** about her sitting at the airport waiting for her deposit it’s saturdsy she can’t have her promised deposit till Monday. *** your chase bank your u deserve to be thrown in jail for doing this to my way fr in a wheelchair in a strange city with no cash I hate you chase may you rot in *** just like you are making my wife do
FRAUD UNSCRUPULOUS BUSINESS PRACTICES
HAD FRAUD INCIDENT ON CREDIT CARD. WHEN YOU ASK WHAT IS GOING ON REGARDING THAT INVESTIGATION THEY WILL NOT TELL YOU ANYTHING. THEY REFUSE TO ANSWER QUESTIONS ABOUT MY CREDIT CARD BEING USED TO MAKE FRAUDULENT CHARGES.
NEW CREDIT CARD ISSUED AND NOW THEY REFUSE TO ALLOW ME TO MAKE PAYMENT ON THE CREDIT CARD! INSTEAD, I GET A MESSAGE STATING I AM ONLY ALLOWED TO MAKE A MUCH LOWER PAYMENT. MY OLD CARD ALLOWED ME TO MAKE PAYMENTS IN THE AMOUNT I WANTED TO MAKE. WHAT IS CHASE UP TO? PROBABLY TRYING TO FORCE ME TO PAY AN INTEREST RATE ON THE CARD BECAUSE I PAY DAILY EVERY CHARGE I MAKE SO THEY HAVE NOT BEEN ABLE TO COLLECT ANY FEES ON MY CARD SO THEY ARE NOT ALLOWING ME TO PAY SO THEY CAN CHARGE INTEREST ON THE CARD. THESE PEOPLE ARE SO LOW RENT...
ASK THEM ABOUT THE FDIC DOLLAR AMOUNTS THAT ARE INSURED AND THE RESPONSE THEY GIVE IS I WILL HAVE TO GO TO THE BANK TO DISCUSS ALL OF THESE TOPICS.
SO, CHASE, I GUESS AFTER 30 YEARS OF BANKING WITH YOU I NEED TO TAKE MY 1/2 A MILL TO ANOTHER BANK AND SEVER ALL TIES WITH YOU. PROBABLY BETTER OFF ANY WAY SINCE YOU PAY THE LOWEST RATES TO YOUR CUSTOMERS AND HAVE THE WORST CUSTOMER SERVICE IN THE WORLD.....
0 stars! bad online and phone service
Chase Bank Transer Department incompetence
- Bill pay
- On-line banking services
Preferred solution: Let the company propose a solution
My account was debited but cash didn't dispense from ATM
I went to chase drive through atm to withdraw $250. I entered my debit card in the slot, pin number and cash amount of $250, the transaction went through and machine asked me to remove my debit card at first. I took my debit card, but cash didn't dispense from the slot.
Later I found that my account was debited for $250 transaction. However, I didn't receive cash from atm
I called chase customer center but didn't get any help. They are saying that $250 transaction happened. However, I am 100% confident that, I didn't get $250 from Chase atm.
I called the claim department few times to resolve the issue. But they didn't cooperate.
- Functional card
- Online banking
- Website
- Claim department stuff do not value the customer
Preferred solution: Full refund
Horrible Commercial Customer Service
Here we are a month after this issue occurred and it is still going around in circles. Sad and frustrating.
- Customer service
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I had a terrible off-lease situation with Chase. Never do business with them again. Thank God my primary accounts are with B of A.
I can tell you my experience has been the exact opposite of yours but then I have "CPC - Private Client" accounts but even before I had them they always bent over backwards for me