Anonymous
map-marker Portland, Oregon

Chase has the worst customer service.

Can never reach customer service. Charge for checks and it takes two weeks. This is rediculas. Personnel is rude. Worst bank that I have ever had. Also charge for counter checks.
View full review
Reason of review:
Poor customer service
2 comments
Guest

Bank somewhere else....Problem Solved....You're welcome...

Guest

Really? Chase gives me free Checks all the time, all I have to do is order them online once I’m logged in, no charge, no hassle and they show up in about seven to ten days, been this way for me since I opened my account seventeen years ago, never an issue at all

View more comments (1)
Jacquelyn T Jxs
map-marker Marietta, Georgia

13 year customer- never had an issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I’ve been a customer of chase bank for 13 years. I’ve never had any issues. They send me plenty of communications. Their app is user friendly and keeps me alerted for any possible threats to my accounts. They have a great fraud team. Great customer service to their loyol customers. I can also say the same about Bank of America. I cannot say the same about BBVA/Compass Bank....stay away from BBVA.
View full review
Reason of review:
Good customer service
Teng Hfr
map-marker Statesboro, Georgia

Chase Doesn't Care

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been a long time Chase credit card customer for many years and have always paid my bills on time. Recently due to two disputes with two different publicist for work not complete, but were paid in full in advance, Chase has shown they do not have my best interest as a customer. Customer service in the dispute department was rude, and hard to get a hold of. After a nightmarish amount of paperwork to file the claim and then to spent almost an hour explaining the situation over the phone, I thought everything was in order. Shortly after, I received in the mail additional information is required and if I could provide a second opinion from a similar merchant. I included the additional information requested; along with a letter from another publicist as the second opinion. Today, I received in the mail, Chase has closed my disputes and has sided with the merchants because I was told because I sent the same second opinion letter for both disputes, even though they are both related to PR. After this horrible experience, I will never do business with Chase or any Chase related products. A very dissatisfied customer.
View full review
Loss:
$3750
Pros:
  • Getting united miles for my purchases
Cons:
  • Horrible customer service at the dispute department
Reason of review:
Poor customer service
Yvonne M Got
map-marker Lafayette, Louisiana

Seriously worthless online banking and quickbooks use

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Chase bank had some inadequate programmer try to update its online banking site and it is the most worthless site I have ever seen. Absolutely not user friendly. You will spend enormous amounts of time trying to search checks or balance a bank statement because each window closes and goes back to the starting point. So you have to reenter the search all over. Our companies are thinking about switching to other banks because the reason we've stayed with Chase is because of the previous ease of online banking with quickbooks. obviously they thought they were making it more user friendly. It is unreal how messed up it is. Every single aspect of it is ridiculous, you can't push enter for a field anymore. You have to scroll and click. And that's not the worst part. Sad Sad Sad
View full review
Pros:
  • Old online banking
Reason of review:
online banking update

Preferred solution: Let the company propose a solution

1 comment
Guest

I have to agree with you when you search for checks. You have to to do a new search every time and scroll. It is time consuming and not user friendly at all.

Eric G Mwt

Checking Account Close With NO Explanation, and Money Being Held Hostage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been a loyal credit card customer of Chase for years, and have never had a single late payment or any issues.

So when I recently moved and needed a new bank for my personal checking account, I naturally thought of Chase since there was a local branch just a few miles from my new home.

I opened an account online, and linked it to my credit card account with them. And began making deposits.

I used their app to make a remote deposit of a check a client sent me for $1275, and was informed that there would be a hold placed on the funds. Which was fine. I totally understand that is standard for most banks with a new checking account.

And I had around $2,500 in the account anyway from my previous deposits that went fine with them.

A few days after the deposit, I went into my local branch to make a small $300 withdrawal (which there was more than enough funds to cover out of the $2500 above and beyond the deposit with the hold on it.)

After dealing with the teller for nearly 20 minutes she put me on the phone with someone else at Chase who said that my account had been "restricted" because of the $1275 deposit, and I couldn't access or withdraw ANY of my other $2500 in the account until the $1275 check cleared.

While I was obviously frustrated, I had no choice but to wait. A few days later I got a notification that the $1275 check was fine and had indeed cleared, so I went online to make a payment from my checking to my Chase credit card and was given an error message that the transaction could not be processed.

So I called Chase and after being bounced around for 30 minutes from person to person, I wound up on the phone with a very rude and condescending person in their "risk management" department who informed me that my account was being closed, I could never again FOR LIFE bank with Chase, and he refused to tell me WHY the account was being closed.

All he did admit was that all of my deposits had cleared just fine, I had not had any issues with a single bounced check or any other negative activity on the account... Just that I and my business were (for no stated reason) not welcome at Chase, ever, for life.

So now they are holding ALL of my funds hostage, no one will tell me if or when I will get my thousands of dollars in my account returned to me, and I just paid to order checks which are now worthless.

I've NEVER experienced anything this frustrating or infuriating when dealing with ANY company in my entire life, and the part that is worse than them screwing with my money is they won't even provide an explanation of WHY!

I have had a perfect history with them for YEARS as a credit card customer, have never had any issues with my checking accounts at other banks, yet I'm (for no reason) banned for life from banking with Chase?! (Not that after this experience I'd ever even consider banking or borrowing from them! And I'd recommend that anyone who does, get's your money out of their incompetent, and rude hands as quickly as possible!)

View full review
Loss:
$2500
Cons:
  • Customer service and practices
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

This one time i got a job printing checks from Craigslist and went to cash the first check and they brought me to risk management as well.

Guest

I too have experience the rude people at Chase and loss money with them. I am still looking for them to release funds from account that I closed.

Guest

Something is missing from this story.

View more comments (2)
Kellie V Qtn
map-marker Los Angeles, California

Horrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Chase bank is a joke! A few weeks ago I had dropped my debit card at a gas station that I go to a lot so when I found out someone had turned it in I did not think about looking for unauthorized charges.

I was dealing with my daughter who was in suicidal, and my mom who was in the hospital on life support so I really didn't have much time other than logging on to check my balance. So last week I found a charge that was made at the gas station I lost the card at that I did not make or authorize. I called Chase to file a claim and only a few days later I received a letter the charge was being billed back to me, no explanation why just that the money would be taken back out of my account. When I called to find out why they said because the chip on the card was used!!

The person who filed my claim didn't make notes on the fact I had lost my card there and found out they had it a few days later. When I explained that to the manager they didn't care and said they couldn't do anything anymore. I am so disappointed and disgusted with Chase that they would treat their customers like they are liars and they are not willing to actually do a true investigation on my claim!

I have been their customer fore years and first thing Friday morning after my pay check is deposited I am going to close my accounts and have my whole family close their accounts too. Any bank that denies a claim without doing a reasonable investigation is not a bank I want to do BUSINESS with ever!!

View full review
Reason of review:
Problems with payment
2 comments
Guest

They are horrible. How can you have a man the second longest worker in chase history still working?

Started at 17 and will be 80 in January and still has to work to pay the bills after my mom died. Sorry, they are horrible. He deserves so much more but never got it. Sorry but it really hurts me that they could do this to such a great and dedicated worker his entire life.

He drives an hour to work and back 4 days a week. It's so sad.

Guest
reply icon Replying to comment of Guest-1580301

I worked there for 2 years and while working there we had a gentleman pass away who had worked there forever and they fired him for not showing up! They didn't call him to see if he was ok just fired him.

Another lady was worried about him and had police do welfare check and they found him deceased! They are a joke to work for and to do business with!!!!

View more comments (1)
Matthew B Vjz
map-marker Rosenberg, Texas

New Payment Policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Chase has recently changed their policy on when it posts your payment. Even after they receive your payment from your bank they sit on it for 7 days before clearing it from your balance. This allows them to continue to charge you interest on that outstanding balance
View full review
Reason of review:
Problems with payment
Todd B Jls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Failure to honor trip interruption and trip delay benefit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I made reservations and paid for virtually all expenses for my trip, including airfare, hotels, transfers, meals, shopping, etc. using my Chase Ink Visa Card.

On the way to Catania from Milan on May 30, my flight was delayed and eventually cancelled approximately 5 hours after its scheduled departure and after I had boarded and been on the plane for more than an hour. All passengers were asked to deplane the aircraft and were stuck in the Milan Malpensa airport with no assistance whatsoever from the carrier RyanAir. I had already been traveling for approximately 24 hours at this point, and was now stuck in a foreign airport after midnight with no recourse or ability to secure transportation or lodging. After spending the entire night without sleep, I was finally able to book a flight to my destination out of Milan's other airport on Alitalia, albeit at a different airport and at significantly higher cost.

Upon returning home, I tried to make trip interruption and trip delay claims provided under Chase's credit card agreement. This service is provided through a website called Card Benefit Services (www.eclaimsline.com) which is owned by Allianz Global, and after seven weeks of repeated email and fax documentation submissions and more than 15 telephone calls, neither claim has progressed. I have received a litany of excuses as to why, all of which are unsubstantiated. I have attempted to submit documentation using their website as instructed using two different computer (one Windows and one Mac OS), using three different web browsers in each operating system as well as trying an iPad and iPhone, Every time I received and error message stating that there was a problem and to call customer service.

Each time I called customer service and was given a different excuse and told to submit my documentation either by email or fax. I have submitted every document via both email and fax, have had no emails bounce back and have every fax confirmation that my transmissions were successful. I have called virtually daily to follow up and continue to receive excuses as to why they have not received my documentation and hence why they cannot process my claims. I literally have run out of avenues to pursue my meticulously documented claims, and believe that Chase's insurance claim processing service is either completely incompetent or potentially fraudulent.

Each call has involved a different customer service agent who has provided different or conflicting information and refused to let me speak to a supervisor, a technician responsible for website administration and document processing and the claim adjuster allegedly assigned to my case. Chase and Allianz Global have been completely negligent and should be admonished for their failure to honor their credit card agreement and attempting to deny legitimate claims thereunder.

View full review
Loss:
$400
Cons:
  • Customer service and card benefits administration
Reason of review:
Poor customer service
Florin P Ttw
map-marker Grand Rapids, Michigan

Car Lean Release

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This Friday morning on 10-5-18 I went to a Chase Bank and paid off my car loan. The teller nor anyone in that branch are authorized to sign my title for release of Lean. Oh BTW, I have a buyer for my car that would like to take possession of it tomorrow, but a can't make the sale and give him the car; why? Because Chase has a screwed up process that takes days. Now you may think I'm overreacting but the car is through Chase and the account I paid it from is a Chase account. It takes 24 hours for it to show but they see it on there back end that it's paid and they still don't won't to authorize a lean release because they have to see it on the front end. Now after it shows as paid they have to draft a letter of Lean Release sign it and mail it to me from Texas to Michigan in order for me to sell my car to someone that made it clear that he needs the car by Monday because he just sold his as well. The title has a stamp on it for lean release that no Chase personnel can sign because some moron decided to change the simple process of paying something off and letting you move on with your life. I've been a loyal customer of Chase for many years and have multiple accounts with them including my wife's accounts and all I got was, ( Sorry but we don't really care if you loose the sale). The last word from my conversation with an employee of the car loan department was ( I'm sorry your expectations of us was higher than what we are but we have done all that can be done). I'm telling you guys out there, move your money somewhere else because even if you fall for there privet client bull with all there bull perks it still makes you nothing in there eyes because I know someone could have talked to underwriting to get a lean release sent out today overnight but no one wanted to go the extra mile for little me that doesn't have millions for them to invest. Sadly for them I keep that kind of money away from Chase Bank and always will.
View full review
Reason of review:
Problems with payment
4 comments
Guest

Oh you mean like I shouldn't make the assumption that your an idiot, or make the assumption that you are either some young punk or some female that doesn't understand much of anything only what they want to think and believe. Oh gosh!!

I've said to much!!

Oh gosh I hope you don't respond with some more idiotic remarks. If you can't assist me with a positive response then go find something else to do.

Guest
reply icon Replying to comment of Guest-1575264

Omg some people are just so dumb, they make an assumption, get upset that they’re wrong then take to the internet to prove that yes they really are stupid......can’t wait to read your next review, I’m sure it’ll be as comical as this one

Guest
reply icon Replying to comment of Guest-1575264

Figures, you’re from Kent county, explains a lot

Guest

You would have thought you would have found out how the title release is completed, the process used at chase is used by most banks.....sorry you missed this important step in selling your car and oh gosh sorry you made an assumption a teller could sign the release and oh gosh sorry your assumption means you can’t sell you car, I’d recommend no longer making assumptions, you aren’t very good at it

View more comments (3)
Yvonne B Cyx

CHASE BANK not fair not reimbursing for fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
CHASE BANK not fair not reimbursing for fraud

CHASE bank is not standing by me or my business when it comes to my unfortunate employee fraud case. Even though the employee was in custody and will be arraigned downtown LA, and she was not a signer on any of the accounts and CHASE accepted and cashed checks not signed by me, CHASE refuses to reimburse me or my company.

This letter is the only explanation that I can get from my private banker and the CHASE executive offices.

The people in the executive offices were also very rude and had a ”too bad for you” attitude. I am looking for suggestions and I want my neighbors and fellow entrepreneurs to know about this so that you can choose another bank.

View full review
Reason of review:
Poor customer service
1 comment
Guest

So you hired a thief who stole and you want chase to be responsible for YOUR mistake....do you give similar protections to your customers???? Time to to lay blame where it belongs, you and your thief employees feet, not chase’s

Sharon D Qts
map-marker Pompano Beach, Florida

Where is my money?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Chase Bank will hold your money for as long as they can! I posted a transfer from my Chase Personal to my Chase Business account - it is now FIVE BUSINESS DAYS later and I still don't have my money. They say it "should" post by tonight which means tomorrow, or by Monday. They consider that one more business day - I consider it THREE MORE DAYS because I need my money!!! That will make it SIX Business Days, but it is TWELVE DAYS FOR ME. Calling them is senseless I spoke with three people who all say the same thing, try to blame other circumstances and DO NOT CARE about my situation. They were certainly quick to charge me $34 for an NSF on my business account also for the money that never showed up when it was supposed to! I am floored at the appalling business practices that this bank gets away with. Don't risk using them if you need access to all of your money in the standard time frame it would normally take for wire transactions. I could have wired my money to Brazil and it would have posted by now....
View full review
Loss:
$164
Cons:
  • Online banking or customer service
  • Waiting 5 business days for my chase to chase wire transfer
  • Online representative attitudes
Reason of review:
Poor customer service

Preferred solution: Refund of $130 wire transfer and $34 NSF fee charged incorrectly

1 comment
Guest

I saw the words monday and im sure you must know what weekends are.

Anonymous
map-marker Imperial, California

Granted ***

Red wallet with gold crown maybe I say 2000.00 $$ all time $500000 and more all limits in lne transactions fraud end zcviujtd savings a Security identity since birth gafcias 1997 diaries maccalister imp county all city hall Angie gracias real estate brinksmanship police bankers city hall thieving bitche s accounts recently back yo back frauded accounts Chase give me my not panhandling account today I work *** to earn a dollar Ion thermal revenue and Sobieski security court snd birth ndme I'd my dam ndme so bring the immigration deport causing wicked ness on mr snd my fdmilu. Oh Texas kiss my *** Dead you'll pay murderedgarcias I'm living proofs California residents else Centro. Pay my bills T at court app Att
View full review
2 comments
Guest

Holy cow, put that *** pipe down my friend, I mean omg wow, that was a good hit, I can tell.....Jesus

Guest
reply icon Replying to comment of Guest-1612453

oh holy wow, the OP is certainly on something....

View more comments (1)
T K Cgy
map-marker Panama City, Florida

Horrible Horrible Chase AVOID THEM AT ALL COSTS!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 04, 2018

They did nothing to correct it. I still hate them!

Original review Oct 03, 2018
I tried to get the Marriott Chase Credit card to use for my hotel stays. I applied and have good credit. I have 2 other credit cards from over 5 years with them. I have a checking account from over 10 years with them. The stupid brainless creatures working there won't give me a credit card that I want and wasted my time. I have good credit. They said they have a brainless policy that applicants can't have too many other card application in the last 2 years. I said what difference does that make. You are going to make money on the annual fee and the interest. You'd rather turn me away and waste my time. The rep says she can convert the other card to this one and puts me on hold then disconnects me. I then call back and she tries again. I wasted about an hour on hold with these stupid unhelpful liars. It turns out they have no policy to convert cards and refused to help me and lost my business. I strongly recommend you AVOID Chase as I will be! By the way American Express cares about their customers! Chase is Garbage!
View full review
Reason of review:
Poor customer service

Preferred solution: They should of issued the card

2 comments
Guest

What difference does it make that you applied for more than 5 credit cards in the past year? You really asked that? Means you’re a credit risk, oh and no they won’t earn any money if you never pay them including the annual fee, sounds to me like your behavior is risky, chase thinks so too and they were smart not to loan you any money

Guest
reply icon Replying to comment of Guest-1575220

I pay my credit cards in full every month so there is no risk. They make the processing percentage and there is no risk!

View more comments (1)
Khalid J Uvg
map-marker New York, New York

Horrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Yesterday I placed an order on Amazon and made my payment through Chase freedom card.I received email from Amazon that Chase declined payment.

Today I purchased groceries from Traders Joe and again my Chase credit card was declined.

I called Chase and was informed on their automated service that due to security reasons my credit card has been blocked and it was never communicated to me by Chase potting me in an embarrassing position in store.

To put salt into wound, it’s not easy to contact directly to a person who can listen to your complaint.

View full review
Reason of review:
Problems with payment
1 comment
Guest

Chase worst bank ever. Open a liquid account one day.

2 days later they close it for no reason. Now have to wait 20 days to get my remaining balance.

Hope chase goes bankrupt and everyone lose there job. Chase worst bank ever

Jason R Fvx

Monthly fees

So for the first time in many years my savings account dropped to below $15k as I recently made several large transfers to pay off some bills, get my son off to college etc. As I was checking my balances and expenses I noticed a $20.00 charge " monthly service fee".

Not knowing what this is I called the bank and was informed that because my combined month balance between my savings and checking did not meet the monthly requirement of at least $15k I was charged a $20 fee. The balances between my accounts was around $13800 combined so I missed it by not having another $1200 in my account. I guess my point is this. One I have never been charged this before and two it seems to me that Chase is doing things backwards.

They are allowing people with lots of money to get free monthly services and charging the people that are least likely to be able to afford it? Then the people with lots of money you are using that money to make internal bank investments to make additional profits? Basically investing money that doesn't belong to you? Its $20 and not a big deal for me.

I will transfer money and get my balance back above $15k but I definitely feel sorry for your customers who are on fixed incomes or low income families.

I realize you need to make a profit but either charge every one the same or don't charge anyone and offer the services for free for people keeping their money in your bank so that you can invest it to make a profit. Thinking about actually changing banks and I have been with Chase for 15 years.

View full review
Loss:
$20
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
John C Qlp

Bank at a credit union.

  • 1
  • ...
  • 54
  • 55
  • 56
  • 57
  • 58
  • ...
  • 158