Chase Bank
Reviews and Complaints
Chase Bank - Account Review from Long Beach, California
WARNING RE CHASE DEBIT AND CREDIT CARDS
Chase Bank Banking Services Review from Berwyn, Illinois
Chase Bank NOT CUSTOMER FRIENDLY
- Internet
- Customer service new policies
Chase Bank Staff Review
Chase Banking Services Review from Cape Coral, Florida
Chase not standing behind their promise
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Verified Reviewer | Arlington, TexasDenied use of my Account
- Fraud process
Preferred solution: Settlement for embarrassment and change of business practices
Customer Service SUCKS
- Bad customer service
- Disregard of members
Preferred solution: Let the company propose a solution
Review in Banks category from Lansing, Michigan
Chase Bank Account Review
Lack of Claims Help and Rude Claims Representitive
- Not resonable
- Business practices
- Their service reps
Preferred solution: Full refund
Organizing incoming checks to create the most insufficient funds
- Unethical business practices
Preferred solution: Let the company propose a solution
Chase Bank Checking Account Review
The Worst Customer Service...When you End up in the Philippines Call Center
i called to follow up on a dispute for a credit card charge. I ended up in the Chase call center in the Philippines. When I placed the call I was told to hold on after the call ended as I was selected to complete a survey.
The customer service agents are robotic and not very helpful. There is a cultural difference in the expectations of customer service which they never seem to achieve. In addition I encounter some that do not speak English very well. Everything is lost in translation so to speak.
I told the representative she was not helpful at all and to hang up the phone as I wanted to complete the customer survey I was selected for after the call. She refused to end the call from her end. If I hung up I would not be able to answer the survey I had been selected for and she knew that.
I help the line open for 20 minutes as she sat there refusing to hang up when I asked her to do so.
The overseas call centers leave a very black eye on Chase. I was finally able to be transferred to an American call center after I called Chase back. I filed a fomal complaint against the customer service rep in the Philippines. I was also able to change the settings on my account such that anytime I call in and punch in my bank details I will be sent to a US based call center only.
Chase needs to sit down with "Camille" a supervisor in the dispute department at the Philippines, and go over customer service expectations and procedures.
- Worse customer service ever
Preferred solution: Do not send US based calls overseas.
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I have a solution for you. Stop spendingmore than you have in your account!!!#