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Chase Bank Account Review

The worst ever..Havent had my account a full week and its been a nightmare!!!Once i get my money released out this account its Over never will i do bussiness with this bank ever!!!
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Review
#863891 Review #863891 is a subjective opinion of poster.
Product
Chase Bank Account

Declined Charge | Chase Bank review from Houston, Texas

2.0
Details
Ordered a washer/dryer online due to low price. Home depot processed the order and confirmed it, then Chase 'declined' the charge and referred it to the 'Fraud' Dept. I called them and asked why. Their comments was it was an 'unusual' charge. When I reprocessed the order again (new order) I told them they had better not decline the charge. I stayed on the line and made them accept it. Then the Chase rep let me know the charge could still be declined later in the day, or would not be fully accepted up to 24 hours. I then got a text from my spouse saying Chase had contact him about the charge (the Chase account is a joint account). Chase plays games with customers credit and money. Nothing you purchase is in confidence; they will hurt you and your family.
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Review
#863436 Review #863436 is a subjective opinion of poster.
Product
Chase Bank Sapphire Preferred Credit Card
Reason of review
Sneaky credit card customer service

Chase Bank Slate Credit Card Review from Dallas, Texas

2.8
Details
I called inquiring about a credit increase on my Slate credit card. The Customer service rep informed me that my credit would have to be pulled when I ask whether it would be a soft or hard hit I was told to call one of the credit bureaus and ask them. Huh! When I told him I didnt understand what why he could not give me the information . He repeated the information to me very slowly as if I was a total *** . Then I asked the million dollar questions are you in the US. He replied no I'm in India and I quickly hung up. Horrible horrible customer service I will cancel my card today
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Review
#863365 Review #863365 is a subjective opinion of poster.
Product
Chase Bank Slate Credit Card
Reason of review
Poor customer service

Chase Bank Customer Care Review from Houston, Texas

1.0
Details
If you like to be insulted, degraded, underwrited, and bullied by the Chase Bank employees, then you should definitly visit and bank with the Tomball Chase Bank Location located off of FM 2920 in Tomball, TX. My entire family currently as of today, all bank with this Chase Bank. But all 7 of us will be changing banks tomorrow. My daughter and myself have banked with Chase for years and over the last 9 months including today, our Chase Bank credit cards and or ACH debits or online purchases have had fradulant charges and money removed from checking and savings accounts 13 times in 9 months. We have even changed bank account numbers, passwords and credit card along with atm cards. We have also gone to the extient of buying new computers. We went into this location today to dispute the $2000 in unauthorized tranactions on our accounts that have been made over the last couple days. Instead of a concerned or even caring employee to actually help us, this particular Stupied Chase Bank Employee tried to tell us that this was all of our fault. In the hour that we were there, the Chase Bank employee at the Tomball location insulted my daughter and myself several times. He asked my daughter if she was a drug dealer, and went on to asking several inappropriate, unnessary, unprofessional questions to myself and my daughter. If i was man, i would have knocked him out. He spoke to us like we were stupied and degraded us. However, little does he know, and maybe if he would not have been so judgemental on the way we looked this afternoon, i am a very successful Vice President of a software data company and make well over 10x his salary and my daughter is about to be a Pediatric surgyen before the age of 27. If he would have asked my appropriate questions, he would have learned that we have been volunteering all day today to help clean up after the Houston Floods and that is why we were all dirty and nasty. Obviously, not to fast with numbers, not only did Chase just loose 7 customers, you lost 7 customers that have deposited over $400,000.00 totaled in direct deposits over the last 5 months combined. I have never been treated this poorly in all of 45 years. Especially in Tomball, TX. I have heard several stories and horrible reviews of this particular Chase Bank and now i know they are all true. Good bye Chase Bank.
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Review
#863018 Review #863018 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

Chase Bank Customer Care Review from Denver, Colorado

1.0
Details
Horrible costumer service, I talk to Melinda a lady in costumer service that leave me in hold for more hour and half and just to tell me that they are busy and if I want them to call me back. I ask to talk to the manager or someone in charge and she put me on hold again, she say that if costumer resolution was not available then the connect you with the manager and I say that's what I ask for and she put me on hold again I stay 45 min waiting again... I was so aggravated! I don't be live that there is not people working at costumer resolution and certainly I don't believe that I can't speak to I have been a costumer for a long time and I'm really despondent that they treat costumer a like that... I just feel that I have wasted not only 2 hrs in the phone line but years hoping that chase will be a good bank for me... I will change my money from this bank for sure..!
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1 comment
Anonymous
#1218326

Maybe they put you on hold due to your foreign language?

costomer...customer 3 times

talk...spoke

leave...left

in hold...on hold

ask....asked 2 times Talk....speak Say...says be live....believe change my money...change my bank Hooked on phonics is a great product even for English as a second language. despondent....disappointed In the phone...on the phone

Review
#862353 Review #862353 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

Review in Banks category from Lexington, Kentucky | Chase Bank review

1.5
Details
My husband and I went to our local CHASE BANK branch to convert money for an upcoming trip to London, England. We told the teller where we were going and how much we wanted to convert. She said it would take a day or two, which was fine. What was NOT fine is when we went to pick up our money, the next day, she had given us Euros, not pounds and when we told them the mistake they said the rate had changed and we would lose $600!! They made the mistake and they robbed us! Said they would investigate. We are still waiting.
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2 comments
Anonymous
#1171872

Chase bank sucks, they are huge crooks! I hope the place burns to the ground!

Anonymous
#1170527

Didn't they give you a form that showed the amount you gave them to be converted and into what currency? I have used Chase for this very same service and I always knew into which currency they were converting my dollars into.

Sounds like the Chase employee was unaware Great Britain was still, after all these centuries using English pounds and also you seem to have been also unaware of it. In any case, Chase should admit their mistake and correct it with no penalty to you.

Keep on them and insist on it. If they mess with you or cause you to lose money then go to another bank.

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Review
#862286 Review #862286 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Poor customer service

Chase Bank Customer Care Review

Four machines that won't take checks , only 2 tellers , long lines , fix the *** machines , this happens every time
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Review
#861627 Review #861627 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

My Bank Let Me Down Big Time | Chase Bank review from Homestead, Florida

2.5
Details
I am writing you this letter in order to express my profound disappointment followed closely by a high level of frustration and dissatisfaction with the way my case was dealt with by the claim department. Last week I decided to call the claim department to ask about a possible claim related to my personal account. Back in December 2014 the 14th, I had made a purchase online with a company based in India, SEAddons, for the amount of $1149.00, assuming that I was buying a package including PHP scripts and internet services. Since the purchase, the company has been very evasive when asked about the nature of the services provided, products and even the "FREE" features supposed to be included in this particular package. I would open "Support Tickets" weeks after weeks in order to make sense of it, only to receive very vague answer, often with a very condescending attitude towards me, trying to make me believe I didn't understand what I was buying. Tired of this situation, I decided to call the claim department in order to ask about a possible dispute for this case. I made sure at the time to explain all the details to the gentleman on the phone, who did not show any interest for my case, trying to make me say on the phone things that were not related to the present case. Moreover, I could sense in the tone of his voice that he was potentially offended each time I was mentioning that the company based in India might have tried to pull a fraudulent sale on me, hiding behind the fact that they are indeed located over-seas, with a 0% rate of success in trying to contact them over the phone. As some point, as i was trying to confirm the original country of this company by looking up the phone number country code, the teller said with a typical strong accent " I know ", implying that he was himself from this country. Nevertheless, the claim was filed, and I received a temporary refund of $1149.00, only to receive another email two days later stating that my claim was denied, as Chase Bank has determined that the amount of the transaction was correct. Following this statement, I was explained that the temporary refund would be canceled. No need to explained you that I felt immediately let down by my bank with such poor explanation about why the case was being closed, specially considering the fact that my dispute was never about the price not being correct, but rather about myself making a purchase online with a company based over-seas that never delivered the goods. I decided to call again the claim department in order to express my disappointment with this decision, and also to ask how possibly this decision was made in such short amount of time, and specially based on the obvious wrong problem, as the price of the purchase was never questioned per se, but rather the delivery of the items purchased at the time. The new claim specialist could sense that I was very frustrated and upset and ask me why I was feeling this way, and for a second time I explained again my full case in details, spending another good 30 minutes so my concerns might be better understood this time. At my huge surprise, the teller told me that the first person involved with taking my claim never put anything about my story in the notes of my account, but rather did a "Standard Claim" without explaining anything at all about the dispute with the company based in India. How this could even be possible after took the time to explain everything with precise details at the time? Could it possibly be because the first gentleman got offended about the nature of this claim? I cannot answer this question with any certainty but the fact is that the second gentleman said that my claim was filed the wrong way, thus his decision to cancel the first one in order to filed it again with this time the proper details about it. He told me that he really understood my frustrations and even that he would be feeling the exact same way if he was in my shoes. he apologized many times for the inconvenience that the situation may have caused, and assured me that Chase Bank valued my business as a customer. The second claim was then filed on Friday evening, a second temporary refund was processed, and again at my huge surprise, on Sunday evening, I received another email stating AGAIN, that Chase Bank has determined that the price of the transaction was correct, and that the refund would be canceled. Can you only imagine how I felt reading this email? How disappointed and frustrated again as i realize that the email is exactly the same, words for words, compared to the first one, starting to understand that maybe these decisions have been taken regardless the seriousness of my situation with this company. So I decided to call the claim department for a third time, but this time, with the intention to speak to a supervisor or a manager only. On my third call, I ended up speaking with Dleon, a supervisor. This person asked me how they could help me today, in a very nonchalant voice, and let me explain again the whole situation for a good 25 minutes, without a word, in a perfect silence, to the point where i had to ask if he was still on the line. He did not try at all to understand what happened by asking questions or even trying to investigate further the problem. Instead, Mr DLeon came to the conclusion that Chase Bank does not have any way to check that I never receive what I purchased online for $1149.00, and even had the nerves to say that " maybe as far as we know you could have downloaded the scripts on your computer, use all the free services, then delete everything and say you never received them ..." .... REALLY ? I asked this person, as I was getting really upset, if he just called me a liar, and if he thought that I would be spending my time on the phone, over 3 different calls, with a high amount of frustrations and disarray, for nothing, just killing time ? But his only answer basically was that it is my words against the company and there is nothing that can be done in this case. I thanked him for his time and hanged up the phone, stating to wonder if I had made the wrong choice in opening 2 new accounts in 2012 with Chase when my main Bank is with USAA ( both my wife and I are Air Force veterans). With such a dispute, I would expect Chase to give me the opportunity to prove my case, but instead I was humiliated when the supervisor even thought about the possibility of me trying to put myself in the middle of a fraudulent claim. I cannot express how I feel as today, realizing that nowadays, in 2016, people can literally steal from honest customers online and moreover, get away with it. And if the aggravation of being scammed was not enough, realizing that your bank institution has no real action plan to help customers in distress is probably even worst. Frederic G. Dinca
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1 comment
Anonymous
#1171997

It is especially not specially

Review
#861437 Review #861437 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Pros
  • Convenience
Cons
  • Supervisor called me a liar
  • No customer support whatsoever
  • Poor dispute claim resources
Reason of review
Poor customer service
Loss
$1149
Preferred solution
Full refund

Chase Card - Horrible service | Chase Bank review from North Hills, California

I have called customer care to alert for a large purchase for travel tickets and exactly provided the transaction amount that is going to come on the card. I was confirmed that the alert was set. Despite this alert, my card was declined for the purchase and now I lost the airline ticket opportunity and need to spend more time and money for my travel. I called customer care once again and they tell me that alert was not sufficient. Hello...why wasn't I told when I called to alert? This is just BS service and the customer care people doesn't know how to handle the case and they portray as if it's my mistake.
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Review
#861170 Review #861170 is a subjective opinion of poster.
Product
Chase Bank Freedom Credit Card
Reason of review
Problems with payment
2.3
Details
I went to the chase bank located at 4840 190th street, Torrance Ca. on monday to deposit cash into my daughters acct. I was informed by the teller that was not allowed. I said I've done this before so why cant I do it know. She notified a manager(Ray Javvata)...
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1 comment
Anonymous
#1201525

How *** can you be to post your account # online. DUH !!!!!

Review
#860978 Review #860978 is a subjective opinion of poster.
Service
Chase Bank Manager
Cons
  • Way i was treated by your manager
  • Poor service
Reason of review
Poor customer service