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Took 5 people just to help me with one simple request | Chase Bank review from Los Angeles, California

1.0
Details
Needed the transaction amount on my debit card to be set higher so I called Chase in order to get that done and I talked to 5 people just to use my own money. They were holding me on the phone for over an hour not letting me use MY OWN MONEY and they told me it could not be done until the next day. I needed to get this done rite away and they made this process a living ***. What should have been 5 minuted becase an hour and 20 minutes of them telling me it could not be done and them frustrating me beyond belief. Very poor customer services!! I am canceling my account immediately!
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Review
#870029 Review #870029 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Cons
  • Customer service
  • Your representatives
Reason of review
Poor customer service

Chase Bank Banking Service Review from Discovery Bay, California

Your ATMs could be better, deposit wise! With the cash deposit through the ATM it's a pain when it doesn't read, usually 97% of the time, dispensing the money back out 3x before just finally saying forget it!!!! It's time consuming and horrible if you're alone depositing money wanting to just quickly make a deposit and it just keeps spitting it back out. It's bad enough people get robbed just leaving the bank, but stuck there at the ATM because you're refusing my money? Much of an annoyance. And forget going into the bank with long horrible lines! I'd hate to admit that I actually miss the deposit envelopes!
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Review
#869670 Review #869670 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Bad quality

Disputed charges | Chase Bank review from Los Angeles, California

I called to put an amount in dispute. They said since I had previous dealings with this company, I had to call the company first and would not put this amount in dispute. Really? How about we put it in dispute AND we call the company. Really??? I called back and had Chase document my complaint and the fact that I am leaving because of this poor customer service after 10 plus years. My credit card companies would put this in dispute and help work out the issues. Very poor customer service. I'm going to a local bank that cares about their customers.
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1 comment
Anonymous
#1202028

Guess its better than what they did to me. I disputed a $414.00 purchase on an above ground swimming pool liner brand new that leaked.

Now this pool held 6,300 Gals. of water, I called the merchant they would only send me another liner. I said no I just want my money back. I live in Cali and we are in a drought,county mandatory to cut back on water or get fined.

To fill the pool twice would put me at double my allotment. Besides why would I want to take a chance on the next one being defective? And it read on the box, Do Not Return To The Store. Anyway Chase claims back in June put the money back on my account, I was waiting for the merchant to dispute my claim and they have 30 days to do so.

Well 60 days went by and on August 10th, I check my account online and not only is the money I had in there gone but now Im -$308.00 minus.They decided that since the merchant tried to make good on it by offering another liner that the charge was valid. The money is always good that I deposit, the products we buy not always. So they put through what shouldve been taken out Aug.9th they took out two purchases on the 10th and now I have three overdraft charges. The claims dept.

supervisor Brian is a rude disrespectful bully that wont give his last name. whats up with that.

Who in the freak gets to handle customers money and give no last name. How convenient that must be.

Review
#868271 Review #868271 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Poor customer service
Preferred solution
Full refund

Customer Service | Chase Bank review from Ann Arbor, Michigan

3.0
Details
I called chase bank customer service line with a question about a transaction on my account and the young lady that I spoke with was obviously having a bad day. She told me no to my question without offering any other options to resolve my issue. I then started to state other suggestions she could have made and in a very rude way she told me she didn't offer those suggestions cause that's not what I asked her. Unbelievable! She definitely needs some one on one attention in handling customer concerns. Needless to say the call was ended without my concern being resloved.
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Review
#867932 Review #867932 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

HORRIBLE COMPANY NEVER EVER USE THEM!!!!! | Chase Bank review

1.0
Details
We have been with Chase since 2007. We paid off all of our debt and have not used credit cards in a while we received a notice in the mail stating that they were going to cancel our credit card due to in activity. The only reason we switched to them in the first place was because they offered us a lower rate. When we called they stated that they could not keep it open, but we could re apply. I would not ask them for credit if my life deepened on it they are ***. DO NOT GET CREDIT WITH THIS COMPANY THEY ARE HORRIBLE AND RUDE!!!!! I WOULD GIVE THEM A ZERO BUT THAT IS NOT POSSIBLE.
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Review
#867682 Review #867682 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service
2.7
Details
Chase recently sent me a debit card to replace my previous debit card, which wasn't due to expire for another year and a half. But they were updating everything to the new chip system, so I guess they rushed the new batch out early. The problem is, my new card keeps...
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Review
#866536 Review #866536 is a subjective opinion of poster.
Product
Chase Bank Debit Card
Reason of review
Problems with payment
CHASE BANK ARE CROOKED AND STEALING PEOPLES MONEY, IT IS HAPPENING ALL OVER THE GLOBE. HIRE A LAWYER BECAUSE YOU WILL NEED TO BECAUSE THEY LIE AND LIE SOME MORE, THEY WON'T GIVE THE MISSING FUNDS BACK. THEY ARE CROOKS ! I KNOW THIS FOR A FACT ! I BELIEVE THE PEOPLE WHO...
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1 comment
Anonymous
#1200059

OMG...WHAT DID THE POLICE DO WHEN YOU INFORMED THEM THEY WERE STEALING? ANY ARRESTS? MAYBE THEY COULDN'T HEAR YOU!

Review
#865980 Review #865980 is a subjective opinion of poster.
Product
Chase Bank Account
Reason of review
Poor customer service
Chase credited a check, then froze our accounts (all of them) because they thought the check we DEPOSITED (not cashed) was for too high of an amount. They left us without access to ALL of our funds over the Memorial Day Weekend, and now, weeks later, after the check...
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1 comment
Anonymous
#1173575

Chase Bank are a bunch of corrupt crooks. Child Support Enforcement (enforcement being an oxymoron) was in cahoots with them and deposited a large child support check which was money owed to me/my children for a very long time.

After telling Chase and C.S.E. that I wouldn't agree to PAYING Chase, via a bank card fee, to get my child support, Chase with held my funds for over a year and collected $1000.00 of interest on the money, at my/my children's expense, literally taking money out of the mouths of babes.

Only after contacting a Senator, did they finally release my money. I guess they didn't make enough, with all the other bankster's, during the TARP (like cover, in this case for corruption) debacle.

Review
#865855 Review #865855 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Reason of review
Poor customer service

Chase Bank William Island Florida

4.8
Details
worst attitude of customer service at this chase branch in Florida, especially this Jose Ortiz guy.. when asked for help I felt that he was there to put barriers and not help clients like me who has spent years with chase with more than 4 accounts in this bank, the only feeling I have now is take my accounts to another bank. axaxa xaxaxaxa xaxaxaxxaxax axaxax axaxaxa dsd fefe efwfw wfwf hjh j jh kj kj h h kjh kj hj h jh j j hkjhkhjhkj hj h kjhkhkjhk kjhkjhkjhj j kj h h kj hj hh jhkjhkjhj kj hj hkhjh kjhkj hkj hkj h jkh k
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Review
#865350 Review #865350 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Cons
  • Advisor
Reason of review
Poor customer service

Poor service | Chase Bank review from Temple City, California

1.0
Details
Poor service at Chase bank in temple city, California on 6/11/16. The bank service lady was in the process of transferring money for me, in between, I asked several questions. I could feel her being dislike my questions and I can sense her attitude. I decided not to ask any further so I said, "are you done with the transferring the money?" You know how she replied me. "Not yet, because you asked too many questions". There are more than ten different banks in the area, I believe I can find a bank with a better customer service than Chase even though they try to give customer $200 every year with conditions.
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Review
#864228 Review #864228 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Pros
  • Internet
Reason of review
Poor customer service