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We been paying our card for years and never sent a late payment. Recently we started remodeling our home and for some reason last month we had a few bills that we never received. One of them was our Chase/ Circuit City Statement. Today, I received a statement and to my...
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5 comments
Anonymous
#73302

They closed my account when Circuit City closed in my town. Stopped sending me statements and I found out they've been charging me a late fee every month, even though I've been paying them $75 a month.

Unethical slimeballs. NO CHASE CARD FOR ME EVER AGAIN!!

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Review
#129330 Review #129330 is a subjective opinion of poster.
Product
Chase Bank Credit Card
At the beginning of June 2008, I decided to apply for a private student loan through Chase to help cover my tuition and college-related expenses. It is now July 22nd, 2008 and I am still waiting to receive the funds from my loan. After submitting my application...
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12 comments
Anonymous
#788818

Chase Student Loans is an absolute JOKE! Trying to get forbearance as I am unemployed but actively looking for work and they say I don't qualify.

Their reasoning behind it is that based on my current jobless situation there is no way for them to guarantee I will make the payment when the forbearance expires! Isn't that what this option is supposed to do is help you through times when you are unable to pay the bill? If jobless and struggling to get by affording a place to live much less extra loan payments isn't a good reason then what is?

Basically you have to die to ever get anywhere with them when it comes to getting a break from payments! I HIGHLY recommend Great Lakes Student Loans for all you lending needs and do everything you can to avoid Chase.

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Review
#128479 Review #128479 is a subjective opinion of poster.
Service
Chase Bank Loan
Loss
$15

Chase Bank in Los Angeles, California - Chase Steals Mortgage Payments

Several years ago Chase bought out our mortgage from a smaller broker. We duly sent their first payment in good time, but then received a late notice asking for the same payment and penalties. In due course we made several more payments to Chase in good time and without penalty. We knew all the checks we sent had been cashed, we could confirm that with our local bank. Upon closer inspection, the routing marks on the back of the check showed that the first payment was deposited in a different account then the subsequent payments (it appeared to be somewhere in the Caymans). We challenged Chase and after a great deal of trouble they said the first payment check "had been sent into the wrong accounts, it was a minor mistake, nothing to worry about". In exchange for the minor inconvenience (weeks worth of investigating on out part), we were sent a letter of non-apology and a $25 gift card to a book store. It was clear that payments were being 'lost'/funneled into anonymous off-shore accounts instead of being put toward the mortgage. Then, Chase was asking for another full payment with penalties to make up for the payment 'we never sent'. Thievery pure and simple. We never spent the gift card as it would have been considered an agreement that the matter was settled. How many other loan payment were 'lost' into anonymous off-shore accounts? How much stolen money has Chase collected that has not been reported to the IRS?
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Review
#128270 Review #128270 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank and there Bankers.

I was told by my co-work to go to chase bank to cash my check since it was for free since my employer had an agreement with them. So I ordered lunch and head straight to the bank to cash my $900 check for 2 weeks work. I go to the teller and the teller tells me that I need approval from the banker to have a sit on the blue chairs. So I do paciently since I still had time to go pick up my food. This banker comes walking straight to me and ask if he can help me I told him what the teller told me and and ask if I have a send id. I'm told him no that I was at work and I didnt know I need one since my co-worker had cashed it 30 min ago and she never told me. I waited while he told the branch manager and then the branch manager come and says if i have an account i told him no and that since I owe money I didnt want one. He said it would take me 5 min. I told him no. I told him i owe money and i didnt want an account. He said no problem. They do payment plans just like the credit cards. I told him that I have a car payment and a house note and I could not pay at this time. He confirm to me that the were not going to take the money away since they have have payment plans. I open the account. (like a *** ***) I go to the bank after work to take the car payment out and they told me I dont have funds.I was like what do you mean i dont have funds. they say I can only get 450 out since that is all I have and I that since i owe they had frozen the account. I was mad. Imagine working 10 days and only getting a weeks worth. Chase bankers would do anythign and say anything to sell you an account. And they you can not close the account untill a month later. I HATE CHASE and there bankers and I would never recommend this bank to anyone. I'm happy I have Wells Fargo Bank the best customer service who you get to talk to english speaking people and not Indians who you do not understand a would.
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4 comments
Anonymous
#297142

Well I would take money from someone who owed me money in past. You should feel better that you took a debt off. Just like u said, "imagine running a business with consumers who owes you money and don't wanna pay it back"

Note: Any bank would do that.

Anonymous
#53564

I hate Chase Bank because it screwed me over, when I got a divorce and I had my own account, it

put my money into my ex husband's account at Chase.

We had 2 separate numbers, High

turn over, don't pay their employees enough, I know a marriage that was almost broken up because of an affair at the Chase in Columbus.

BAD NEWS!

Anonymous
#36706

If you talk like you spell, then you probalby opened an account somewhere is the heart of Mexico. Use the remaining $450 and take a english course.

Anonymous
#25100

It seems as though you do not speak English very well yourself. Learn how to spell! Also, perhaps you should not overdraft your account and be responsible.

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Review
#128038 Review #128038 is a subjective opinion of poster.

Chase Bank in Mobile, Alabama - Success Resource Group; Chase, Cullen and Associates -- SCAM

Success Resource Group and/or Chase, Cullen and Associates located in Ft. Lauderdale Florida is a scam collection agency. I believe this company is owned by a guy named Ric Pace. I hired these people to do some collecting for our company in October 2007, they collected all the money in November 2007. It is now the middle of July 2008 and I have not received all the money due us. In January 2008, Ric Pace sent me a letter outlining his payment schedule to us. I asked him why I didn't get all my money right now since it has been about 60 days since they collected it. He is real *** in how he talks to you....kind of laughing at you for even asking for your money. I am asking everybody NOT to do business with these people as I perceive them as nothing but crooks. They will lie to you, that is IF you can get them to answer the phone. Everybody I have spoken to there is full of B.S. and they ALL lie -- Ric Pace, Stana, Stacy, Brad and a guy that calls himself Mr. Sherman. The all say "the check's in the mail", but it never arrives. Their message on the phone says they will call you back within 4 hours, but they never do.
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5 comments
Anonymous
#404652

It seems to me that it should be considered fraud! I would at the very least call the Florida Attorney General's office.

IF this is interstate commerce then I would consider calling the FBI.

Fraud is fraud and it needs to be stopped. I was going to send them some of my accounts but not now!

Anonymous
#306034

Anyone interested in being a witness against them in court in Athens, GA on July 11?

Anonymous
#210161

Thanks! Thanks! They sent me a contract to sign without any details of how I was to be paid, or how they treat people who owe me money or how I will get paid. Even after I asked for the information.

Success Resource Group, Inc.- Better Biz Rating,BBB Rating "F"

Quote: Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•7 complaints filed against business

•Failure to respond to 3 complaints filed against business.

•BBB does not have sufficient information to determine how long this business has been operating.

•BBB does not have sufficient background information on this business.

Anonymous
#206710

These guys operate under "success resource group". They get your invoices and collect money from people, then never pay you. THEY ARE SCAMMERS.

Anonymous
#38231

Thank you very much! You just stopped me from making a big mistake!

I already had that feeling and went online looking for some info on these people.

Thanks again! I hope you will recover your money!

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Review
#127624 Review #127624 is a subjective opinion of poster.

Chase Bank and Viking

Do not take out a Chase Credit Card unless you have a good job with no chance of lossing it. Discover Card has a wonderful hardship plan. Chase calls 10 to 20 times a day. They will only talk about the amount due no hardship plan. Now it has been sent to Viking and they say pay this amount or file bankrupcy. My original card was merged with the Bad Chase Company. Time to call the bankruptcy lawyer. I hope all of these people get the joy of living without a full-time job and the great joy of losing a house.
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Review
#126254 Review #126254 is a subjective opinion of poster.
Product
Chase Bank Credit Card

Chase Bank Loves thier Fees

We opened (3) Chase accounts about a year ago. One Business Checking and (2) Personal Accounts. I have direct deposit that hits like clockwork every Thursday. If anything hit a little early and I was shy of funds my old bank would hold it and clear anything with the payroll deposit, not Chase it happened once and they bounced and returned the check just so they could collect thier fee. When you look online at thier website you cannot tell that they bounced the check that takes like (4) days to see. All you see is an overdraft fee. There have been other things to. I am done with Chase.
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1 comment
Anonymous
#21646

That is totally truth. Chase is the worst bank.

I am scare every time I have to go online to see my statement. The customer NEVER has the reason. They lucrative from us. It is like going against something powerful.

They do not give you a chance for your good the good are always for Chase. I had to pay in one day $224 of fees and the next three days appear $300 fees. WOW! I call them but they said that its my fault and they can't do anything.

Chase is like a small snow ball that is growing and growing until it becomes so great until it squashes. :?

Review
#124839 Review #124839 is a subjective opinion of poster.
Product
Chase Bank Deposit

The great chase " chase " chase bank

chase bank, users, cheats, crooks, ***'s, rip off, shisters, liers, the great chase " chase ". no one at chase has any idea whats going on with their customers, *** *** people, service is rotten, they lie and cheat, no help, god knows they can't even answer the most simple questions, their collections dept. are so rude and lie thru their teeth, help is not a word when it comes to chase bank. shister lawyers do their bidding, leins, garnishments, court levy's for a few dollars, steal your money. is this the real american way? j.p. morgan chase you lost my business
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Review
#122937 Review #122937 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Loss
$3

Chase Bank Refuses to Fix Online Banking

I have a newish Subaru that I often get serviced at the dealership (questionable, I know). I decided to get the Chase Subaru Mastercard - essentially, a regular mastercard with 3% rewards, redeemable only in "Subaru Bucks." Being something of a technical person, I noted the online banking features of the card - something I can't live without. The trouble started when my card number was stolen. To their credit, Chase promptly removed all unauthorized charges and issued me a new number. Of course, pretty much any credit card will do that for you. They screwed up, however, and did not reconfigure my online account with the new number. No problem, right? Just a call to customer service... Here's where Chase's utter negligence really shines through. The Chase Customer Service number connects me to a call center in India, where the "Online Account Specialist" listens to my problem, agrees sympathetically, and tells me he will fix it immediately. He warns me that it will take two days for the changes to affect the website. I acknowledge, move on with my life, and check back in two days. My account still lists my old number and no active accounts. I call Chase support back again, and go through the same process with a different agent. Again, I am assured that the previous agent must've been confused, but this time the change will really work... after two days, of course. I wait. It doesn't. I call Chase support back, now my third call to customer service. I, feeling helpless, try to explain how unprofessional this comes across as, and that I'd really love it if someone could actually fix my account. Again I am assured the account will be fixed in two days. I ask for a direct line, an email address, or any other contact info so that I don't have to start over again when in two days, as I expect, my online account still doesn't work. I am apologetically rebuffed - I must call back the main number, I am told. No reasons are given. So a few weeks go buy, during which I apply for and receive a Citibank Cash Rewards Mastercard - which, by the way, I highly recommend. Great online account management that _doesn't_ break if you get a different card number. Anyway, as I can now function as a normal charge-happy member of society again, I forget about Chase for the moment. After a few weeks, mostly out of curiosity, I check my online account - still not working. I call back the Chase customer service number, this time asking to cancel the card. Interestingly, THIS gets me put on hold and transferred to an American (or at least a reasonable facsimile). He affects an attitude of extreme disgust that such a travesty could occur at his company. He fights off my attempts to cancel the card, insisting that he personally won't rest until he's gotten to the bottom of the issue. If he doesn't, he says, I should call back and cancel. Of course, he "can't" provide me with a direct line or email address either. That was over a month ago, and (perhaps not surprisingly) when I just checked my account, I still see the same error I saw before wasting approximately four hours of my life. After four attempts, I'm convinced that no amount of calls will get the job done. So, in conclusion, I'd like to thank Chase - without them, I never would've fully appreciated how good CitiBank is. Or how bad customer service can be.
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2 comments
Anonymous
#42424

I've had my share of callnig CR as well, and I've noticed that you'll often get American reps during business hours, while the "wee-hours" are outsourced to India. Trying calling in middle of the day next time, and maybe they'll help you.

P.S.

My first credit card was with Citi, and I loved their customer service as well. The guy that helped me activate my card patiently explained all the stuff with credit card, what I need to be careful w/ credit cards&credit scores, and even lowered my APR at the end of the conversation =)

Anonymous
#22657

For those types of issues, it's better to go into the physical branch (if you have them in your area). The people working in your local branch are usually better trained than phone support, which is usually outsourced.

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Review
#121930 Review #121930 is a subjective opinion of poster.
Service
Chase Bank Online Banking

Chase Bank in Denver, Colorado - Screwed me over

What a crock of sh..! I attempted to do a refinance my home balance is $25,000 I needed an additional $8,000 to fix up some things. Nice cordial initial rep-but thats what *** you in. They sucked me for a $395 non refundable fee to start the process. And its beena frickin nightmare since. Oh $500 extra because loan didnt appraise to tax value... hmmm with housing shake down right now no wonder... THEN they will roll $2000 in fees into the loan (as a favor to you) on top of that they want me to get a structural contractor at $1000 guess what *** you gave me the frickin loan 7 years ago the house Was structurally sound then Waaaasup? I Will never deal with these thieving clowns again. I can't believe the *** they pull isn't monitored by the federal government and they aren't closed down. Talk about Loan Scam.
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2 comments
Anonymous
#298719

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Anonymous
#12633

Its not Chase's fault your home didn't appraise. There are a ton of people out there that even owe more than their home is worth right now.

The "Government" that you speak of that should shut them down, are the very entities that have tightened up the reignes on every lender making every lenders qualifiying guidelines evern tougher. Ask around to every lender, you would have to go through the same *** you spoke of.

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Review
#121180 Review #121180 is a subjective opinion of poster.
Service
Chase Bank Loan