Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I have been a loyal Washington Mutual customer for over 15 years. When they were bought out by JP Morgan Chase, I knew that there would be changes to their policies and procedures, but was resolved to not change banks because of the overall hassle involved. However,...
View full review
1 comment
Anonymous
#99373

Banks hate credit unions, but we credit union people don't reciprocate. Instead, I'm going to offer a bit of explanation as to why Wamu/Chase charges for the Quicken download.

Intuit, Quicken's parent company has long been a bully in the marketplace, charging financial instutions large sums of money for them to offer Quicken downloads. My credit union, Class Act FCU, never charged any fee for Quicken downloads, but we did suspend the service for more than a year back in 2006 when Intuit demanded us to pay something like $10,000 per year. We couldn't justify that expense for the few members we had using it, so instead we steered members to use Microsoft Money or even Excel for a while. Intuit finaly eased their position a little in 2008 so I don't really understand why Chase continues to charge the fee.

Oh, yes I do - they're a BANK.

Do yourself a favor: sacrifice a little geographic convenience and get better service and thre very best value at your local credit union. Find us at www.classact.org and on facebook.

Review
#151932 Review #151932 is a subjective opinion of poster.
Service
Chase Bank Banking Service

Chase Bank Credit Cards will *** on balance transfers no matter who you are!!

After recently being a customer in good standing with Chase for over 10 years, they offered a 0% offer for balance transfers in late 2008. They also encouraged e-billing and online auto-payments as a solution. I worked with Chase tech support to set it up, which unfortunately was not set up properly with the instructions by Chase staff. They recognized the error and corrected it in Jan 2009, however they forgot to mention that I had lost all the benefits of the balance transfer offer. In fact, when the error was corrected I confirmed that I would not lose the offer because the online set-up mistake was their error. Now fast forward two months later... low and behold.. the interest has kicked in. I call and complain and they say that the offer was lost and that nothing could be done. They weren't surprised (and even worse didn't seem to care) when I threatened to close my main $20,000 credit line account that same day. Don't let Chase fool you... what they promise, they can't deliver. Also remember you can opt out of all offers and communications that Chase provides. Do it as soon as possible and never bank with these bozos ever. Now I know how their execs got their bonuses during our recession - preying on good customers just trying to make timely payments. Wow - what a great bank to be a part of.
View full review
Review
#151823 Review #151823 is a subjective opinion of poster.
Service
Chase Bank Online Banking
Loss
$400

Chase Bank in San Diego, California - Chase, lost in the system

Chase misplaced my cashiers-check what I give them to payoff my car loan.Almost $30,000 in cashiers checks lost in the system,they don't know where is it.They said it is returned, and no one knows to who. So I still owe on the vehicle and I don't have it. They cashed one of the two checks and the second one nowhere to be find. Meantime they still charging me interest on the loan. Plus they cancelled my over payment check because I over paid due to the fact they couldn't give me the correct payoff amount.Now I have to pay a fee for something what wasn't my fault.Plus they costumer service is sucks from INDIA not like we couldn't use some jobs here in the states.I guess or stimulus money has to go somewhere. I say every body should close they accounts and take it to your local credit union.
View full review
2 comments
Anonymous
#347580

chase sent me a cashers checklast year and it had no return address on the envelope and no letter in it! so i called the number on the check and they told me the cashers check was ment for me!

and it was ok to cash it! i still did not know where it came from! so i went to the chase bank to talk to the manager!she looked the cashers check up and said it looked like it cleared! so i trust her!

due to my bad experiance with chase i did not want to deposit it there. went to my bank and the check cleared! now a year later, im being sued becouse chase sent me someone elses money! it was someones life insuance money!

what are my rights! i payed my house off with the money! i had no idea it belonged to someone else! the bank told me it was ment for me!

and now the guy whothey took it from is sueing me,chase,and some other people! do they have a right to take my house even if this was not my fault?

Anonymous
#120036

I have been dealing with Chase Home Finance and it's has been a living ***. I sent a US Postal money order, now that money has never been credited to my account.

US Postal service has given a copy of the money order cashed by them and thier Research Dept refuse to acknowlege they have it. So every month my bill is showing one month late and now my credit score is whacked because of their incompetence.

View more comments (1)
Review
#151611 Review #151611 is a subjective opinion of poster.
Service
Chase Bank Loan
Loss
$30
They will rip you off with all there nsf fees. I recently made a deposit and had no idea that the atm's had different cut off times and basically got charged over 200 dollars in fees! I feel completely robbed! Chase is a horrible rip off. I am going back to...
View full review
44 comments
Anonymous
#727547

Do not book Westin online - Thee is no cancellation with this and you will be charged for your rooms.

View more comments
Review
#151527 Review #151527 is a subjective opinion of poster.
Product
Chase Bank Deposit
Loss
$230

Chase Bank in New York, New York - Chase screwed my credit report

I found out today that my WaMu, now Chase credit card account had been closed without my notification because they deemed me a risk. What risk? I only had the card for 23 months, not 24, the research dept. found no further credit history on me (I've had credit for the past 10 years) and the credit line was too low. That makes me a risk... and of course, while I'm happily living at home with my folks in order to save money to purchase a house, Chase closes the account negatively affecting my credit report. Yay Chase!
View full review
3 comments
Anonymous
#67743

my friend you are not the only one this people (Chase) doing it to all people I know ,, they have closed my account saying I don’t have enough money in the bank yet they hold my $936.50 what was in my account. I can even get that ……../// they send me letter saying they will send the money with in five business day….

It has been 10 days now… the worst bank ever.

I had not have any problem with WaMu . :(

Anonymous
#65077

Chase credit card did the same thing with me. The close my account with out informing me.

They build the finance and late fees charge on my 1.00 (ONE) dollar balance.

I had this card to 16 years and after the long relationship they build over 100 dollars on my account and It took me 5 month to clean my account with them but my credit history which was clean (last 16 year, no late, no finance charges) screw by CHASE. YOU SHOULD THINK TEN TIMES BEFORE GOING TO BANK WITH CHASE.

DO NOT BANK WITH CHASE.....

Anonymous
#64424

Sounds like this is happening to alot of people. Big corporations doing their thing.

View more comments (2)
Review
#151524 Review #151524 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Loss
$2000
I had two credit cards with Chase Bank (which were formerly the cards issued by WA-MU). Both were current, with payments above minimums made each month, on time. After cutting the remaining credit of one card in half, the bank canceled the second card, with no notice...
View full review
6 comments
Anonymous
#333062

Just had one Chase Visa closed and a Chase Mastercard Credit Limit Downgraded by 60%. Shocking and Poor Behavior From Chase Bank: considering I have a flawless pay history with them for more than 12 years.

I WILL NEVER DO ANY (REPEAT ANY) BUSINESS WITH THIS DISCUSTING BANK AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

View more comments
Review
#151517 Review #151517 is a subjective opinion of poster.
Product
Chase Bank Credit Card

Chase Bank is unethical and should not be trusted.

I have decided to close all my buisness dealings with Chase. They just dinged me on a large credit balance with fees and raised interest rates. I always pay my bills on time and always more than the minimum payment as well. They show my last bill being two days late even though it was sent via the USPS Seven days ahead of the due date. In checking with the Postal service they informed me that almost all of the first class mail within the US is delivered within five days. I think Chase held on to the check for two days without posting it to my bank account. This practice is not legal but as a customer I have no way to prove this. The amount due was on one of special promotions that Chase ran sometime back at a low interest rate. So with the present banking climate they are doing anything to collect high interest rates and fees whenever possible. It is time to support the small local banks or join the credit unions for better service. As Elizebeth Warren says we are not here to serve the Banks. I am going to advice my family members relatives and friends not to do buisness with CHASE who needs them?
View full review
2 comments
Leeds
#63219

Welcome to the world of big finance. Criminals in suits, these "gentlemen" can do more damage to you financially than any self respecting gangsta'. The gangsta' is limited to what you have, the bank can steal all you will ever have.

Anonymous
#63043

Chase closed my account after 17 years because of inactivity. They also conned me into using their protection service and I cancelled it but they kept charging me and I refused to pay it since they kept saying it would be reversed, but they didn't reverse it until 60 days later, then they wrote off $7.99 and closed my account. For $7.99 that I didn't owe they threw away a 17-year customer.

View more comments (1)
Review
#151402 Review #151402 is a subjective opinion of poster.
I am a former Washington Mutual Visa cardholder (for 3 years, 10 if you count the years when it was Providian) who was switched to Chase shortly after the meltdown and subsequent buyout. In the short timespan of seven months (from January to August of this year), they...
View full review
8 comments
Anonymous
#124955

I was late on a online payment one time in 5 years and they raised my rate from 7.19 to 27.99, unfortuantely I didn't notice the change for 4 or 5 months. The rep.

was an ***. I am closing account and never using Chase again.

View more comments
Review
#151292 Review #151292 is a subjective opinion of poster.

Chase Bank in Everett, Washington - Never do business with CHASE again.

I had two credit cards with Chase bank. They raised the interest rate to 24% on one and 25% on the other. Never has a late payment or overlimit. This was in February. In July I get a letter stating they are closing both credit card accounts. One has a $14,000. limit with a balance of $9,000. the other has a $7,000 limit with no balance. I HAD two checking accounts and two savings accounts with them and was getting ready to switch my business account over to Chase. Speaking to customer service was like usless, the most rude and inconsiderate people I have ever spoken too.
View full review
1 comment
Leeds
#63229

Its a bank, what else can be said

Review
#151278 Review #151278 is a subjective opinion of poster.
Product
Chase Bank Credit Card

WAMU & Chase Bank's Rude Welcome

I opened up a WAMU account 2 years ago. This account has been in good standing, payments always made on time, always paid more than the amount due. I just paid $2700 and 1 week later my account is closed with no notice. Chase said it was based on my credit report and they do not consider my prior payment history with WAMU. I had a Chpt 13 BK in 2002 and have not had a late pay since. I'm in disbelief they would just cancel me for no reason. Any recommendation of how I can file a grievance?
View full review
4 comments
Anonymous
#65055

since the switch they keep putting holds on all my deposits,sometimes for more than a business week. This clearly violates the Expedited Funds Availability Act.

It is impossible to come up with personal budget, when they withold money for random amounts of time.

They are just skimming off the interest before they clear the deposits. I'm just waiting for the next one to clear and I am leaving that circus behind.

Anonymous
#63183

I am in the same boat with you guys. Our account was transferred from Wamu to Chase and then promptly closed with no warning and I only found out after attempting to use the card for a transaction which was declined.

After contacting them, they spouted off some generic *** about how our credit scores were checked and the balance to debt ratio was too high. We have always paid more than the minimum AND on time. It's total ***. But you know, they really did me a favor in my opinion, now I can be rid of those leeches forever.

I won't touch anything related to Chase with a ten foot pole ever again. Chase gets a big fat middle finger from me :)

Anonymous
#63054

I had the exact same problem. I had an account with WaMu in excellent standing and it was closed without notice.

My credit card was not even expired yet. The only way I found out was that I used my card at a restaurant and it came back rejected. I did not undersatnd since I still had a ton of available balance left. I contacted Chase and was told my account was terminated.

I don't know what my recourse is? I did file a complaint with the Better Business Bureau.

Anonymous
#62218

As a former Wamu customer and now a former Chase customer, I just want to know whats wrong with them. They went so far as to issue me a new Chase card as my Wamu card is expiring next month.

When I called to activate the card, I was told the account was closed.

i spoke to some dimwitted cutomer service rep., probably in India, and all he said was I would be getting a letter. I'm not holding my breath.

View more comments (3)
Review
#151221 Review #151221 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Loss
$5000