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Chase Bank in Baltimore, Maryland - Terrible customer service and website

I was a Chevy Chase Bank customer for 8 years with no problems. Loved the ATMs everywhere, usable website, and account features. I knew CCB would become Capitol One, but I didnt know all the problems. TERRIBLE! Within 2 weeks of being a "new Capitol One customer" I became much happier to switch and be a "new PNC Bank customer". Capitol One has terrible customer service. Tons of time spent waiting on the phone, I had one lady put me on hold, after waiting a long time she came back and said, "What was it that you needed me to do?"!!!!! Capitol One has an aweful website, specifically in comparison to Chevy Chase or PNC. I am very happy with PNC, especially the mobile banking via my iPhone.
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Review
#204367 Review #204367 is a subjective opinion of poster.

Chase Bank in Newark, New Jersey - Also scammed out of $750

I tried to re-fininace with chase and after waiting like 6 months I was told I need to lower my equity by 20k (absolutely ridiculous) So obviously I did not qualify. I was suppose to get a $450 returned to me and a year later I'm still waiting for that. And to top it off the loan officer I was dealing with conviniently does not work there anymore. Oh, last but not least when they pulled my record today they have no records!!!!!!!!!! This absolutley horrible that this company would scam people especially at times like this. Just kick us when we are down!! I will be contacting the BBB and Attorney.
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1 comment
Anonymous
#218599

I had a loan at wamu the I had chase the American disgrace.

They are incompetent idiots; as least the ones I can understand! Two years ago I tried to refinance and paid $900.00 to get it going, every time I called I was directed to a new rep and given a new e-mail to send paper to. Then I call because I’ve heard nothing; I was told the appraisal was now too old and I needed to re-apply and pay for it again.

I get paid on the first of the month so that’s when I send in the payment, (Wamu had that noted and never said anything). I always get called from some person I can’t understand. My wife and I decided to use some investments and just pay the house off so I requested a payoff amount in November and skipped November’s payment. Its December 3rd and I call today to get the payoff amount, I did very well today; one and a half hours on the phone and I only was cut off three times and had to call back. Think I'll get the payoff amount sent to me. Yesterday (Friday) the collection dept. called twelve times, yes that’s (12) times. And no person at chase will listen or try to help. I’m very ashamed to think they are an American company. But by the phone calls that I can't understand they may not be an American company.

Review
#204143 Review #204143 is a subjective opinion of poster.
Service
Chase Bank Loan

Chase Bank in Seattle, Washington - Locked me out of my house /stopped me from selling it

Chase is awful when I had to take a pay cut I contacted them about a modification Chase told me since I made all my payments they could not do anything unless I was delquient. After times got bad I was forced to move closer to my job, Chase stated I abandoned my house and actually changed the locks so we could not get in. The removed my realtors lock box and never sent me a notification that they had been in the house even though legally they are suppose to. It took MONTHS to finally get a key which resulted in my house not be able to be shown It is now set for forclose and we have a cash offer and Chase won't even listen to me or my realtor when it comes to negotiatons. No wonder this country is the mess it is in!!!
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1 comment
Anonymous
#317835

I am looking for individuals to join me in a potential Class Action lawsuit against Chase Bank for violating my home owner rights and failing to follow Home Affordable Modification Program (HAMP) guidelines. If your property is in New York were approved for the trial period, made all of your scheduled payments on time, andthen you were denied for a modification, please contact me. joejoe1815 @ gmail .com

Review
#203670 Review #203670 is a subjective opinion of poster.
Loss
$230

Chase Bank in Fort Worth, Texas - Sent my Mortgage to their forclosure attys.

Chase mortgage told me on Oct 15Th that I had until the 27Th of Oct to pay my back mortgage payments,so I go to the Bank to pay them on the 19Th and found out that as of that morning my mortgage is already been turned over to the foreclosure Attorneys. I have contracted the attorney and they are telling me that I will have to wait for 8 to 10 Business day before I can make my plus what ever fees the they see fit to add to the amount. This will be the last time I ever use Chase for anything. I regret ever choosing them in the first place.
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4 comments
daniel48461
#744152

any remedy yet/settlement?

Anonymous
#298700

Did You get denied for Home Modification ?

Are You In Forclousure ?

Are You Behind on Your Mortgage ?

If you have fallen behind on your mortgage as a result of a loss of income

and can't refinance your mortage due to loan to value issues, I can potentially

help you avoid foreclosure!

We also specialize in chapter 7 and 13 Bankruptcy,affordable and professional.

WE CAN HELP YOU NO MATTER WHAT YOUR SITUATION.

Help is only a phone call away!

Contact us!!!!! 212 709 8141

Anonymous
#211796

Good luck! my best advice is quickly go seek your own attorney.

Do not trust chase or believe a word they say. Document all calls, write down the names of everyone you speak with and their direct extension. Do not sleep on this! They locked me out of my house without warning and never allowed me to retrieve my belongings.

I am spreading the word never bank with chase or work with its affiliates.

If you call your states law board they can refer you to an attorney. Your gig to ned at least one on your side they have hundreds.

daniel48461
#744155
@I hate chase

good advice especially on the trust or believe a word they say part!

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Review
#203456 Review #203456 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank in San Francisco, California - Received a pre aproved credit card and was denied credit

Chase bank sent me a pre approved credit card, and then denied me credit. They said that something must of changed from the time it was pre approved to the time they ran a credit check. Yes, something did change, I paid down $5000.00 worth of debt. So, if I was pre approved before the debt was paid down, wouldn't that enhance my credit rating? I called customer service and told them I wanted to tape the conversation we were about to have. They said they would not agree to be taped, and if I did they would hang up on me. I guess they do not want anybody to know about there dis honest business practices. I look forward to the day when we get to see all these mother *** hauled of to jail for the damage they caused to our economy. I told them never to contact me again. They said it would take 90 days to take me off their mailing list. What a joke. Stay away from these guys, if you know whats good for you.
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3 comments
Anonymous
#318291

A "score" of 855 is not a true FICO score. FICO scores only go up to 850 so your friend has a fake score he/she's using.

Anonymous
#275770

Wow, Rog, way to be a ***. I also was pre-approved and then denied.

I have one credit card through my bank which I've had for over two years. The credit limit is tiny, say 600 dollars. I have never gone over the limit, I've made every payment EARLY, not even on time, and I usually carry a zero balance. My dad is a mortgage broker, so I understand credit quite well.

And I'm here to tell you, Chase is still ***. It's a really *** thing for Chase to do, as now my report will show an application and a denial.

Anonymous
#202660

First of all, they dont do a thorough credit check when you are pre-approved. All they see is your score.

When you do apply, that is when they do a full credit check. You must have way to many credit cards, or, too much debt or items in collection. My retarded friend has a score of 855. That is an awesome score, but nobody will give him credit because he has 5 credit cards and they are all alomst at their limit so he is in debt up to his eyeballs.

Don't bash a company because you dont understand credit. I bet you have something in collection, you have a ton of credit cards, and way too much debt.

I get credit offers all the time but I dont want to be paying off balances till Im 90. I only have 4 credit cards, and they all have a 0 balance except one that has a 1,800 balance because I had to get work done on my car.

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Review
#203388 Review #203388 is a subjective opinion of poster.

Chase Bank in Santa Barbara, California - More of the same with JPMorgan Chase-Loan Modification

Chase. I believe this could be a 5 letter swear word. I think they have devised the most destruction to this economy in history. They along with their insurance companies, Chase is clearly destroying lives and the homes that housed them. It is absolutely unkind what they are intentionally doing. It's so obvious. It is true Unfair Business Practices, and this is what they will be sued on. A class Action Suit is being filed in California. Contact Irena Slavina, Edelson & McGuire, LLC in Chicago, IL - they are taking on this case against Chase. Keep your comments coming and write your Congress, file a complaint with every financial government agency. We are all in this together. Lisa
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Review
#203370 Review #203370 is a subjective opinion of poster.

I Hate Chase Bank

J.P. Morgan (Chase) is engaging in some very unethical practice with regard to its credit card accounts. Specifically, why can't someone address the issue of Chase's practice of moving around the due date of the credit card payment. Instead of having the same due date each month like most accounts, Chase continuously moves the date up so if you're used to paying on the 15th, it will suddenly be due on the 11th or 12th. Then if you're a day late, they jack the interest up to 19 percent. This shouldn't be legal. I hate Chase.
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Review
#203239 Review #203239 is a subjective opinion of poster.
Product
Chase Bank Credit Card

Chase Bank in Sacramento, California - Sent my account to collections;For their own mistake!

I called Chases' toll free# and disputed a charge to my account, by a fee for service dental plan. I had used my card to purchase the plan a year before, it had an automatic renewal feature, but I had cancelled the plan upon receiving the renewal notice in the mail. I was billed by the plan and they wouldn't reverse the charge so I filled a dispute with my credit card issuer;Chase. At first I felt that I was receiving very prompt and courteous service. During one conversation with a Chase Rep, I had called because I had received a Fed-Ex with instructions to fill out some papers that didn't make sense, because I had already been told that the dispute was resolved and that the amount that had been charged to my acct. had been reversed. After having the above conversation with the Rep. I was told to disregard the request for additional information contained in the Fed-Ex packet. I asked the Rep. for reassurance that it would not be necessary to return the packet and I was reassured that the matter was settled and that I could indeed disregard the request for additional information from Chase. This is where all the problems began! On my next statement the charges reappeared. When I called to straighten out the matter, I was told that I had been sent a packet and that it was not received within the allotted time frame. To make a very long story, shorter, I spent at least 5 hours combined-over the next few months, I was even told again, by a Chase Rep. who actually took the time to read the voluminous notes from the many calls that I had initiated, that he didn't know how this problem had been allowed to make it to this point, and he apologized to me profusely, and he told me that he would clear the charges and remove my account from collection. Unfortunately, even though I kept copious noted of all my conversations, including names, and times, and especially with the assurances I had received that that the matter was settled, not only once, but twice! Instead of reversing the charges and restoring my good name (I had that account for over 15 years in good standing, not even a late payment against me), they referred my account to a private credit collection agency and it affected my credit. Every time I was contacted I told the agencies (my acct. was sold, or transferred many times to numerous collection agencies)the whole story but they didn't care and so I finally just started telling them that I would NEVER pay for the amount in collection, which by this time had penalties and interest on top of the original amount in question. I was offered 50% reductions to settle the account. and I refused by saying I wouldn't pay $0.01. They seem to have finally given-up, but I would sure like to know how to clear up my credit rating. I have added short statements to my credit reports, but insurers, and creditors only seem to look at your credit score these days; they don't usually take the time to review credit reports anymore!
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Review
#203224 Review #203224 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Dear Bish, Just read your complaint. Gosh, this is so true. I am now refiling for another loan modification after 20 long months. I was turned down for a permanent loan modfication because Chase said I have too much equity. Now that is that insane or what?!! All I...
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2 comments
houndzark
#202805

Kristi and anyone in Oregon...contact David Wu's office...they have a department handling the HAMP issues. The woman I spoke to contacted the treasury dept and my modification was done about 5 weeks after. (Wells Fargo.)You just need a bigger stick!

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Review
#202921 Review #202921 is a subjective opinion of poster.
Service
Chase Bank Loan
Since 2008 have tried to get help with them on my mortgage. Told no, I was 'upside down' on loan. 16 months later I finally get them to approve my Deed in Lieu workout. Told all would be finished within 30 days. 1 week later receive letter stating they have...
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1 comment
Anonymous
#298702

Did You get denied for Home Modification ?

Are You In Forclousure ?

Are You Behind on Your Mortgage ?

If you have fallen behind on your mortgage as a result of a loss of income

and can't refinance your mortage due to loan to value issues, I can potentially

help you avoid foreclosure!

We also specialize in chapter 7 and 13 Bankruptcy,affordable and professional.

WE CAN HELP YOU NO MATTER WHAT YOUR SITUATION.

Help is only a phone call away!

Contact us!!!!! 212 709 8141

Review
#202913 Review #202913 is a subjective opinion of poster.
Service
Chase Bank Mortgage