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Chase Bank in Honolulu, Hawaii - Trying to close line of credit

I have an $8,000 equity dollar line of credit with Chase. I have never used the account and wish to close the account since this affects my credit score. I have faxed Chase 2 letters and called several times to cancel the line of credit. It seems almost impossible to get Chase to close my account. I do not understand Chase's reluctance to close my account. I will never use the line of credit and it seems that someone in need of cash or upgrades to their home would benefit more than letting this Line of Credit to sit idle.
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Review
#223028 Review #223028 is a subjective opinion of poster.
Loss
$8

Chase Bank in Seattle, Washington - Not very helpful or competent

We have experience similar negative responses from Chase on the mishandling of our escrow funds increasing our payment from $688.24 to $840.55 in the past two months. What can we do? I am on a fixed income and cannot accept the challanges of the roller coaster ride Chase expects of their customers. Help!!! I am with anyone who can get satisfaction. We have spoken to numerous customer service people and have not gotten a straight answer from any of them. Not any of them tell the same tale as the last. So do not speak good enough english to understand what I am asking and I find it difficult to understand them as well. Really, what can we do?
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1 comment
Anonymous
#252398

Going through the same exact thing. My payment went from 1063 to 1112 to 1400 in less than two years.

I overpaid in taxes and recieved a certificate of error from the county. They wont even acknowledge it. And yet my escrow is more than my principle and interest.

It takes them forever to complete anything and no one is ever on the same page at Chase. Its like starting over each time you speak to a rep.

Review
#222858 Review #222858 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank in New England, North Dakota - Chase says they will get back to me in 15 days.

Chase has been escrowing money to pay my homeowners policy. It was cancelled for lack of payment. Chase has not made a payment in a year and says it is because The Hartford never sent them a bill. Where is the escrowed money? Now I am in a high risk pool and have to pay double the premiums. And, Chase wants proof of homeowners insurance immediately. No one is taking responsibility and I have been on the telephone for 3 hours. If you call them you go through a phone chain and your call is not in any category, and I got disconnected 3 times.Where is my money? Chase will get back to me in 15 days. Chase will get back to me in 15 days.
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1 comment
Anonymous
#251929

I have been contacted by Chase on three different ocassions regarding refinancing do to my good payment history. Ever time I called to receive the lower rate and no fee refinance, I was jerked around.

A rep named Chance took my information and told me I had a 2nd mortage,a interest only mortgage all of which is not true. I said I have no idea where you are getting your information from but you are so wrong. Then it was they can't do anything for me because of my debit to income ratio. All they do is blow smoke and get you pissed off.

I told Chase I would send my house keys to them! Obama needs to get after these banks as they are not doing what Obama says they are suppose to be doing helping us americans get back on our feet

Review
#222165 Review #222165 is a subjective opinion of poster.
Service
Chase Bank Mortgage
I went into a Chase branch and closed a personal checking and a savings account on Jan 8, 2011. On Jan 28, 2011 an automatic loan payment tried to withdraw from my Chase checking account. (I thought I had updated it online to come out of my new checking account at a...
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3 comments
Anonymous
#284782

So Immber did Chase refund you your money since you had ask them to close the account?

I have learned that just because a person puts on a shirt and tie and works for a bank does not make them good descent people.

To get hired is the easy task.

Chase upper management hires and fires young men and women who can work with no conscious and do their stealing from customers. The pay is good but few employees are able to keep the job.

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Review
#221504 Review #221504 is a subjective opinion of poster.
Product
Chase Bank Checking Account

Chase Bank in Modesto, California - Chase HELOC annual fee

I have a HELOC 2nd mortgage with Chase. I was told in 2009 by one of their own representatives that they COULD NOT charge me the annual fee if my line was frozen. They then waived the fee and told me I would have to call back each year to have it waived. I called back the end of 2010 and they advised me they NEVER waive the annual fee. I had them check and, sure enough, they waived mine in 2009. They backtracked then and said that was a "courtesy waive". When I asked why would the do that?... they had no answer. Now they have also charged me an additional $25 late fee on the annual fee!!! Chase lies and denies.
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Review
#220896 Review #220896 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank Mistakes with my customers accounts

A commercial deposit mistake has not been resolved for 2 months at Chase Bank. Chased debited $1000.00 too much out of one of my customers checking accounts. In order to make the deposit balance, they only debited $275.00 of a $1275.00 check from one of my other customers. I am very frustrated that I cannot consistently reach anyone who will handle this problem that originated with sloppy bookkeeping at Chase Bank. Because this is a complicated story, trying to reinvent the wheel every time I speak with a new customer service specialist, has cost me hundreds of hours. Gwendolyn Downs a customer service specialist in Texas forwarded my problem to "research". That was last month. I cannot reach her, and she does not respond to my e-mails. Chase owes me $1000.00 and I want to get this settled. Moreover, as soon as it is settled, I will bank elsewhere, because I am not confident in Chase Bank's handling of my money.
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Review
#220698 Review #220698 is a subjective opinion of poster.
Product
Chase Bank Checking Account

Chase Bank in Los Angeles, California - Chase Fraud Dept Lies

Chase Bank Declined Card at a local camera store. Called in to find out why,they transfer me to the debit card fraud division they tell me that it declined pending review, They verify that I was trying to purchase from the store then free my card. 2 hours latter and a 1/2 hour in to calling my bank again. The fraud dept claims that it was a vendor error and that they caused my card to be declined. Facts:1 camera store swiped my card. They did not enter in any information. 2 Chase employs changed there story.3 There customer service is non existent.4 They would like to charge the poor to hold there money.
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Review
#220555 Review #220555 is a subjective opinion of poster.
Product
Chase Bank Debit Card
Loss
$750
DO NOT FINANCE WITH CHASE AUTO, unless you want to be harrassed in every way possible! We had a vehicle financed by chase auto for about 2 yrs, at a high rate of interest. we CONSISTENTLY paid EVERY MONTH our car payment, but were always approx 15-20 days late and...
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4 comments
Anonymous
#1686260

lol

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Review
#220426 Review #220426 is a subjective opinion of poster.

Chase Bank in Dallas, Texas - Chase kept us in Modification for 3 years..

Chase Bank kept us in Modification for 3 years There is a way to stop them cold dead in their tracks ,, File a chapter 13 on them.. they CAN NOT continue a foreclosure, it has to be done before the day of the sale.....Get a lawyer that handles 13 filings..Chase is the worst offender of this Modification process ever....you must protect your self...as long as you can make payments, a 13 allows you to pay off arrears over a 3 or 5 year period...and they have NO choice , but to accept it...we were kept in modification for 3 years , then we were suddenly not approved.. and they demanded all the back money and all the difference in the lowered payments up front , they will not accept a payment now...so we get farther behind every month...they say we must clear up the back payments and all the other fees they have now charged before they will accept another payment.....I know that a 13 will stop them , we have already gotten a lawyer who is reputable and knows the law... oh and ruin the credit? don't even worry about that Chase already has or will because they WILL report all the missed refused payments, and they report you as late for the entire term you were under modification.........so they have already trashed your credit, or will soon... basically don't sweat it file 13 ...
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Review
#220065 Review #220065 is a subjective opinion of poster.
Service
Chase Bank Mortgage
Loss
$190

Chase Bank in Ellenwood, Georgia - CHASE is a friggin joke.

I opened an account with my roommate at Chase in November 2010. They assigned me some banker who could barely speak and/or understand English, but we managed to figure it all out. -- SO, I THOUGHT! First -- they send me a debit card that WASNT linked to an account. Who the [f]uck does that?? What's the point? Can't use it! Second -- they charged a withdrawal fee AFTER I withdrew from an actual teller at Chase. Ummmm... dumb[a]sses. Third -- They froze my account due to "fraud" on Christmas Eve without so much as a phone call. (At LEAST when it happened at Washington Mutual they called the number I gave them on file and asked me if I had made those purchases.....) Fourth -- They froze my account AGAIN due to "fraud" and I wasn't able to pay my rent. Now.. all these alleged FRAUD charges -- BULLSHYT. I don't withdraw from random ATMS or buy anything online. They're always [f]uckin with my money in some way and I can't stand it. My story isn't as bad as most of yours but I feel your pain. DOWN WITH CHASE!!!! ***.K. Chase! I hate their business.
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Review
#219711 Review #219711 is a subjective opinion of poster.
Service
Chase Bank Online Banking