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I always check my current available balance by logging in on chase login through the internet web page that chase provides us and this I might add was highly recommended by my bankers in Rockwall, TX. off of HWY 66. My routine on a daily or every other day is to check...
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2 comments
Anonymous
#566268

I am a chase customer also and am having the same issue.Only i check by phone balnace readings and so woth but when depsiting money through the ATM I lost a few dollars more than i depostied as if a transfer and withdrawl was being made at the same time as i was depositing to my checking account.another time while i was checking my balance by phone I was told of a a 20 balance,which was correct by my records and caculations,then 2 minutes later checked it again and so that could check savings too and was given a negative balance.Someone was and still is really extorting funds 10-20 at a time out of my account and the bvank it self has excuses to try to make me look ignorant as the customer everytime. I figure it is a matter of time before I catch my corperate,maybe even land me a seat working in the bank.

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Review
#286856 Review #286856 is a subjective opinion of poster.
Service
Chase Bank Manager

Chase Bank review in Indianapolis, Indiana: CHASE FINANCIAL SERVICE sand-bagged my short sell offer-really? really!!

Chase failed to approve or disapprove a Short Sale Offer I had, I LOST MY BUYER. Chase had 60 days to approve this...that is all they had to do is approve it....the sale did not have to close in 60 days. I was assigned Chase Reps, but I NEVER TALKED TO ANY OF THEM. I called and left voice mails....they never called me back. I also asked for supervisors names and numbers--left voicemails with supervisors, and was never called back. I receive the names of these reps in letter form. The letter said to call them for anything!!! Well they never talked to me...I called at least 20 times in 60 days. The letter Chase sent me also said that a written decision would be rendered in 45 calendar days, and if a decision could not be made in that period a written status letter would be sent every 15 days until a decision is rendered. I NEVER RECEIVED ANY LETTERS!! When I called Chase, 1/2 the time, I would be disconnect. I was always polite when I phoned Chase. SO...I LOST MY BUYER...60 DAYS IS UP...THE BUYER IS WALKING....
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Review
#286463 Review #286463 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank Is Not Helpful When Card is Stolen

After my card was stolen and used I called Chase and reported it as soon as I found out. Now I am being given the run around to get back my money. I have to report it to the police go to the stores where it was used and do all this leg work. They don't tell you that you have to do all this. Every time I call Chase I have to be doing a new report and I have no idea when my money will be returned to my account. Thank God the police are being very helpful. This is such poor customer service. I am closing my account as soon as this issue is resolved.
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1 comment
Anonymous
#402062

Be sure you go to another bank for a new account or they will just transfer charges to your new account.

Review
#285975 Review #285975 is a subjective opinion of poster.
Product
Chase Bank Account

Credit card fraud chase bank

After 2 years of paying bills with my chase CC, i decided the $60 annual fee was ***. I cancelled my card and still received notices of payment due. I payed off the balance and called to verify the ending balance. They made me pay for a full year of CC protection even though it was canceled. I payed it, thinking good riddance. I then got another bill that indicated I owed for the continuing coverage of cc protection....on a cancelled card??? I was billed for late fees and "additional" services on the cc protection plan. I called, they said they would look at the adjustments. There are no adjustments on a cancelled card. I hope to never hear from them or do business with them again. So much for being a customer that pays his bills.
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2 comments
John N
#397330

I don't understand how you could be paying a yearly fee on a Chase card. My wife's has no annual fee.

And, why would you knowingly pay an annual fee on a credit card when it is very easy to get one with no fee? Something is wrong with this picture.

Anonymous
#397000

These CC protection plans are really terrible and should NEVER be used. Who are they supposed to protect? Rip-off!

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Review
#283851 Review #283851 is a subjective opinion of poster.
Product
Chase Bank Credit Card

Chase Bank review in Dallas, Texas: DISHONEST BANK CHASE JP MORGAN!

I sold furniture on Craigslist, and the "lady" sent me a check for the furniture with an extra $2000 for shipping and movers fees. I am not ***, I know scams happen on Craigslist ALL THE TIME. So i brought the check to the bank and deposited it. The next day, my online banking showed that the check had gone through. So I went to the bank and actually went inside to confirm with someone face to face that the money was there before I sent ANYTHING to the moving company. I told them that I had sold furniture online and I was skeptical about it being fraud so I confirmed with THREE different people in the bank, one being the manager that the check had been "cleared". Then I withdrew the amount of money I was supposed to, to send to the movers and sent it. Yesterday (2 days later), I received a text message saying my account was overdrafted by $1573.26. This came as a shock to me since I had $950 in the bank that morning and had spent ALL DAY at work. I left work and went to the bank and they proceeded to tell me the check had bounced. Which means it did not actually clear in the first place. I asked why I was told that it was, they said they had cleared the check in "good faith" since I had never gone negative before. They also said there is no way for me to get my money back and I am responsible for paying them the entire $1573.26 plus $30 in overdraft fees for EVERY DAY my account is below $0. The issue is that like any normal person, ALL of my money was in the bank. This is causing the first bad mark on my credit. I was LIED TO! If funds from a check were made available to me BEFORE the check had cleared I should have been informed of that. They should never have told me the check "CLEARED" when it never did. I also had overdraft protection on this account, a lot of good that did. I took every precaution I could trying to protect myself from this exact thing from happening. Seeing as how I am not a banker myself, I only know what I see and what I am told. There is no way for me to know that check had not actually cleared since I was the opposite. When confronting the bank about the situation, the exact quote the bank manager used was "The bank takes the risk when we let check funds be available before the check actually clears". Exactly, THE BANK TAKES THE RISK! So why am I responsible for paying back that money? The bank has insurance for this kind of thing, I on the other hand did not know I would need insurance to protect my own money in the bank. If the BANK takes the risk, the BANK should take the responsibility. THIS IS A TERRIBLE BANK AND I REFUSE TO PUT CRIMINALS IN CHARGE OF MY MONEY!
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1 comment
summiconsumi
#413367

Don't feel bad. I was actually trying to avoid overdraft fees, went to the bank the same day I got the text alert and my account was still charged $34.00 for overdraft. I had even called the hotline beforehand to let them know I was going to deposit the money. Called them back to tell them about this situation, the guy kept on saying, well you have until the end of the business day to deposit and was extremely rude. I tried explaining that I did and even told him to check the online statement where it actually showed the date and time. Even told him I had a receipt with the same information. Still nothing. When I pay off this overdraft, Goodbye *** f***s CHASE!

Words of advice, stick to credit unions, they are awesome!

Review
#281347 Review #281347 is a subjective opinion of poster.
Service
Chase Bank Banking Service

Chase Bank review in Dallas, Texas: Chase Unethical ReFi Practices

Update by user Dec 14, 2011

RESOLVED! I went directly to Executive Offices of the President - after a few phone calls and emails they are sending my check - I have a feeling they didnt want me to keep bothering them- whatever happened, I am happy I can say they did the right thing!

Original review posted by user Dec 13, 2011

HARP is a government program to help people with little income refinance. Unknowingly when Chase charged me a NON-REFUNDABLE 395.00 ap fee I thought it was via HARPS program. I ended up paying much more in closing costs then I expected supposedly it was for the title company etc. I believe a conventional loan ends up costing MUCH MUCH less because the rate for my HARP was 4.87 - conventional at the time was only 3.9. What bothered me was in hindsight I should have picked out my own escrow company and gone DIRECTLY with a HARP lender- there was NOT suppose to be the 395.00ap fee according to HARP. I spoke up to Chase and they agreed BUT they refused to give me back the money the way I paid for it, they said all they can do is put it back into my loan! I never will see that money and on a 30 year loan it really is going back to Chase. It is a switch and bate, the knew they should never have charged me but to get away with it putting it back in their bank is very wrong. I would never recommend them to refinance or to have your mortgage with them- a smaller bank I believe would have given the money back in a check when they realized they were wrong and the HARP rate they gave me was higher then other banks-had I known I would never have done the re-fi.
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Review
#281295 Review #281295 is a subjective opinion of poster.
Service
Chase Bank Mortgage
Loss
$395

Chase Bank review in Rochester, New York: Chase mortgage

i have been on a repayment plan with chase mortgage now for 6 months. while all along watching my balance go down.i became totally dissabled after an accident in 08 and after living in my house for 14 years with a great payment history.anyhow my dissabilety has caused me to fall behind in my mortgage. on this payment plan i would call my payments in on the 21st of each month.well i forgot november.on dec.1st while paying my other bills i realized i forgoten chase and called them.they told me it was to late that i had broken the agreement and that instead of just oweing for one month they are claiming i owe for 3 months and will accept nothing less.i have proof of all payments and there own statements.also, the contract,that they are totally ignoring.what a waste of 13,000 dollars since june.wished i would of walked away then.they are totally trying to fraud me out of money.screw them
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Review
#280737 Review #280737 is a subjective opinion of poster.
Service
Chase Bank Mortgage
Loss
$1

Chase Bank review in Indianapolis, Indiana: Chase has been ripping me off

in the last few weeks chase bank has been moving things around in my account in order to charge me ins fund fees i have bitched at them to no avail people need to quit dealing with chase as i have learned they have been doing this for years quite funny a bank robbing people just three times in the last 10 daus they have hit with this even though i put money in the account three times in the last week i check my balance daily and was positive in my account the next morning when a charge pops up that was listed days before in the pending which means they deducted money from my account to cover this then a few days i am negative because of the same transaction
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1 comment
Anonymous
#397442

They're not ripping you off ***. Some people just shouldn't have bank accounts because they can't seem to understand how they work!

The bank isn't deducting money for pending payments, simply reducing your available balance.

The bank has NO control over when merchants collect their charges. You are clearly not recording transactions and balancing your checkbook, if you were, you wouldn't have this problem.

Review
#280345 Review #280345 is a subjective opinion of poster.
Product
Chase Bank Account
Loss
$250

Chase Bank sucks!

After having an account with them for 2yrs we closed our account because they would let other places take out of our account with out our approving. With out our signature! Lost hundreds. This all started when we did a one time payment with the credit card at Aarons and someone was putting that money in there pocket because it took a wile for us to catch on to what both partys where doing to us. So with all the back and forth disputing the charges Chase still could not give us a straight answer for letting Aarons take out of our account with out our approvel.
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Review
#280264 Review #280264 is a subjective opinion of poster.
Product
Chase Bank Account
Loss
$500

Chase Bank review in Los Angeles, California: Chase Manhatten Forclosed,reposessed, and sold my house during Cancer treatment

I was diagnosed with advanced stage prostate cancer in 2007. I spent all of 2008 and half of 2009 in bed due to pain. No financial assistance. I pleaded with Chase for a modification. Top offer was half 1/2% reduction on interest. Loan Modification Co. gauranteed me that with their volume of cases submitted to the banks, considering my medical history, my excellent payment history (at times a double payment was made to lower the principal. We were told to let all corospondence go through them regarding Chase Manhatten. Their thinking is if we speak to Chase, it might undermine any goals they are trying to achieve. After 6 months, I heard from the modification company. Unable to workout a solution with Chase. When Chase continued to send forclosure threats, we finally filed bankruptcy in March of 09. On December 11, 2009, my birthday, I was returning home from a radiation treatment to find the sherriffs dept. at the house while there was a man changing the locks, claiming to be the new owner. We were served our papers, given 15 minutes to gather anything we need, and off to Holiday Inn for temporary shelter. When I asked Chase about the relief money from the bail-out, I was told that they did not have any such program. My house was auctioned at 400K, with a 525K value. My balance was 483K. Since then I have been renting approx 4 miles away for $2200.00 per month. For the 10 years I owned my home, adding up all payments, upgrades, etc..., I would estimate that I lost over 400K. This was the first and only home I have owned. Thank You Chase for throwing me to the wolves for Christmas Dinner of 2009. I am PISSED OFF AND I WANT YOU TO KNOW IT.
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Review
#280110 Review #280110 is a subjective opinion of poster.
Service
Chase Bank Loan