Anonymous
map-marker Naples, Florida

Chase QuickPay SUCKS!!!

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I received notice that someone sent me money via Chase QuickPay. That part is legitimate. I then had to enroll in QuickPay, which I did. Then I enrolled with a different e-mail address than the sender used for me (what a concept...multiple e-mail addresses for different purposes.) Chase cannot find the payment and cannot seem to help me rectify the problem. I spoke to several people in the Philippines who are eager to help but not very knowledgable. Although they do seem to be able to read the help screens well. Chase QuickPay is a classic example of big thinking without the ability to execute the idea. If Chase had its institutional act together it wouldn't have to offer a $150 bounty for opening a new account.
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Cons:
  • Worse customer service ever
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Middlesex, New Jersey

Chase Bank Checking Account Review

Someone did my tax, she down loaded to phone+her bank acc to. State showed acc number. Asked chase to stop check nope, they let check pass into her acc. You suck, you help do bank fraud, maybe irs should Look into your ***!
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Reason of review:
Problems with payment
Sintia Qke
map-marker Manteca, California

Chase Bank - Deposit Review from Manteca, California

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Will definitely be closing and changing my account to a new bank. Chase has a "new policy" that no one can put cash into your account if they aren't listed on the account. Dumbest thing I have ever heard. Cash means absolutely nothing anymore. Can't put cash into an account? Ridiculous.. funny how a family member and a friend have successfully deposited cash but a "black man" goes in and gets turned away!
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Reason of review:
Order processing issue
1 comment
Guest

You seem racist!

Anonymous
map-marker Charlotte, North Carolina

Chase Bank Account Review

Every year Chase says "oops, we need an extra $200 for escrow" AND "you don't have any insurance, we are going to provide it for you at whatever cost we choose". All lies!
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Reason of review:
Problems with payment
Anonymous
map-marker New York, New York

You feel like you're being hustled.

We've tried to transfer money out of a non-performing annuity (which represents more really bad advice from Chase), and the runaround we get is unbelievable. It's like working with small-town cons rather than bankers. Of course no one has stolen anything--we'll get our money eventually--but this bank is slowly wrecking its reputation. A year ago, someone not named Bernie Madoff was sort of promising a 12 per cent return. You feel that no one at our branch is capable of giving a straight answer. All in all, if we had it to do over again when we moved to New York, we’d bank someplace else.
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Anonymous
map-marker Iselin, New Jersey

Chase Bank Mortgage Review

DO NOT BANK HERE TAKE YOUR MONEY AND RUN.TAKE YOUR MORGAGE SOMEWHERE ELSE VERY BAD BANK. SORRY WE THE TAX PAYERS BAILED THEM OUT. YOU,LL BE SORRY YOU DID ANY BUSSINESS WITH THEM.
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Reason of review:
Poor customer service
Hale Ehk
map-marker New York, New York

Worst customer service

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My banker wrote down the wrong account number on my sample checks that he printed out. It transferred my direct deposit to someone else's account. They still can't figure out what to do. Worst customer service ever. Been on hold for the longest time. They did not put down a reference number every single phone call I have had with them. They originally told me it was going to get rejected because it is under someone else s name. It still was transferred to the other persons account. No one knows what they are talking about and I kept getting told two different things.
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Loss:
$2140
Cons:
  • Cust service
Reason of review:
Poor customer service

Preferred solution: get my funds transferred to the right account that my personal banker messed up on by giving me someones elses account number when I opened up my account

Anonymous
map-marker Los Angeles, California

Case Assistant manager Marina del Rey branch ignorant, disinterested, and impolite

I asked the assistant manager to stop an automatic payment on a Chase mortgage two months in the future because I was paying off the loan. He said he had no way of accessing the commercial loan account and asked for additional information. When I returned 15 minutes later, he had gone to lunch. I tried to ask a teller when he would return, who replied, "I told you to sit down over there." I went home and faxed a request to to end the automatic payment two months hence. Isubsequently received a delinquency notice on the loan for the current period. The Assistant manager apparently stopped payment on the current payment and disregarded my instruction that it begin two months hence .After receiving a lack of payment notice , I made the payment over the phone. However the bank rejected it. I received a default notice. Chase Commercial says they never received a request to stop the automatic withdrawal. The Marina Del Rey Chase branch is not returning my calls.
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Loss:
$5000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Avinger, Texas

Chase credit card services

DO not use them please. they have people in another country so they can pay low wages for inapt people . they can do what they want with your credit and you can not undo the damage without pulling out your hair. Now to my story on this online crook they call chase bank . They say we opened an account online and transferred three hundred dollars to a citi bank card ,then for eight or nine months to a address in a city we have never lived, a completely different address. This went on for months until they charged around three hundred dollars in late fees .Well now they turned it in to credit reporting dept. Well they have messed up my credit report an tell me just wait seven years for it to fall off. DO YOU SEE WHAT I MEAN? crooks and pick pockets chase cards and their bank sucks hind ***. lokk at tish stuff we paid for without chase bank yes it is all paid for .ha ha .what real dumb a s s es .
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Loss:
$600
Cons:
  • Cust service
  • Unlawful business practices
  • Fraud deparment
Reason of review:
Poor customer service

Preferred solution: remove false report from credit history .

Anonymous
map-marker Avinger, Texas

Chase messed up credit score

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chase said they sent me a credit card with 6000$ limit ,and did a 300$ transfer to a citi card they never got any transfer, and chase sent the bills to a address where we never lived. They are crooks they know this was a fraud but because it happened in house they say it is my problem . Well we can only advise not to ever use this bank .They will stick it to you ever chance they can .We have tried for months now and they don't care .thank you passing this info to your friends. This credit card has never been activated or sent to my house and they still say we have to pay the 300 plus the 250 late fees but we never got the dam bills they were sent to another town and completely different address. Do you think we are pissed well your right. well my four homes are worth over 300,000 so they my kiss my donky. everything we have is paid for. May be very cold day in *** before they ever see a dime.
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Loss:
$535
Cons:
  • Fraud deparment
  • Their service reps
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Camarillo, California

Chase Bank Checking Account Review

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Chase Bank informed me on a recorded phone call that they would not transfer my social security checking account to cover the $2000 deficit should my other checking account that got hacked. Then they did so anyway so I did not have any money at all in my two checking accounts. Chase Bank LIED TO ME.
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Reason of review:
Problems with payment
Anonymous
map-marker Mountain View, California

Chase Bank Account Review

Too much delay time to meet customer service representative to open the account
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Reason of review:
Poor customer service
Anonymous
map-marker Westland, Michigan

Chase Bank - Deposit Review from Westland, Michigan

Although I don't have an account with Chase, my daughter-in-law does. A couple of weeks ago , I tried to deposit 50.00 into her account, (because she needed gas to get home and was at a gas station) the teller told me since I wasn't on her account, I couldn't deposit it. I told him the situation and was again told of your policy. He also stated this policy had been in effect since 2014, which was not true at this location because I had been depositing money every month into her account for my half of insurance up until this time. I can appreciate any company policy but they are times that an exception could be made.
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Reason of review:
Poor customer service
Anonymous
map-marker Hobart, Indiana

Terrible FOREX rates and they don't know it

I recently bought foreign currency for an vacation from Chase because I was told by a banker they "could get better rates than going through an exchange." I should have checked the rates before accepting the money because afterwards I discovered that they had charged me 12% over the daily rate to make the exchange. When I followed up with my bank they told me "they weren't allowed to know the exchange rate" and that they "went through a third party where the fees we all included in the rate." I told them I could get 3% from my credit card and was disappointed with them. I was not offered any solutions. DON"T USE CHASE FOR MONEY EXCHANGES - THEY WILL RIP YOU OFF!
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Reason of review:
Problems with payment
Nadina Rny
map-marker Corvallis, Oregon

The worst bank ever

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I really hate Chase. I have account with other banks and they never did such mean things like chase to me. Their policy is based on taking advantage of others. They several times send some coupons to to me to encourage me to open other types of accounts, every time I went to this bank with their coupon they find a *** rule among their policies to refuse giving the coupon. All their policies are with tricks and dishonesty. The last time that they could not find any excuse to refuse giving me the money for coupon they close my account because my country of Origin was not US. It is obviously discrimination and it's against the rule but they don't care because they have power which comes from others money!!!They are so rude and mean to their customer. It's not worthless to say that they find a lot of ways to charge you and they will never be the first bank to give you credit or loan!!! It's not a good option for regular people specifically internationals. I really hate them and never forgive them for their behavior. Stay away! go to a bank which has some advantages for you instead of taking advantage of you!
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Reason of review:
Poor customer service
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