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Lily S Wpj

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Customer Service

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Chase Bank - Customer Service
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I am appalled at the so-called customer service had online via emails. The number of times they do not actually address my questions, concerns, or statements, but instead, respond with what is clearly a default form reply is beyond belief.

When I reply to those pointing out obvious inconsistent information or whatnot, and thereby, request clarity, they literally copy and paste the EXACT same pointless default they sent prior. And for one issue, this was done several times, exact same response copied and pasted multiple times in a row! Nobody is actually reading my messages, or perhaps, they do and are simply incredibly lazy and uncaring. Whats even more disconcerting is that I have banked with them for decades now, have never been in default, and when I was recently scammed in NY whilst on holiday last summer, they took the false statements of the scammer over my own and awarded him the money!

I couldnt believe it.

We are talking about $127.30 that would barely be a drop, if at all, in the bucket for them, but hard-earned cash for me. Chase customer service used to be stellar, but in the past few years, it would seem, its become overrun by punks who have no clue what the meaning of respect, loyalty, and service actually is.

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Loss:
$127
Pros:
  • Brick and mortar banks tend to be safer
Cons:
  • Horrible online customer service
  • Lacking customer loyalty

Preferred solution: Full refund

User's recommendation: Don’t expect loyalty or respect.

3 comments
Guest

Did you file a police report? What did the supposed fraud entail?

Non delivery of goods? Of a service?

William C Haj

I know your pain, there getting greedy and don't care about there customers

Tressa M Ifg

I switched to Walgreens because of the employees at CVS. I have been treated so poorly.

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Anonymous
map-marker Charlotte, North Carolina

I have a question

Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you kindly look into this matter.and find how to put a stop to this.i greatly appreciate it.sincerely Denise stanley.this is getting me upset.and I need it stop coming to my email address.
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Resolved
Walter C Xbl

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Verified Reviewer

Resolved: Trifling experience

Chase Bank - Trifling experience
Updated by user Feb 04, 2024

Company fixed the issue and I have been provided with partial refund.

Original review Feb 04, 2024
I own Chase Bank and see horror stories and was part of it before I owned the Bank.I am the US Treasury department account manager for Chase Bank and the workers bully people out of information sneakily and politely and FINALLY when they get jealous of what they see you make as if its their money...THEY WILL LIE RIGHT TO YOUR FACE OVER THE PHONE IF THEY HATE YOU MAKING SO MUCH THEY DON'T WANT YOU TO "LIVE" OFF OF YOUR OWN HARD EARNED MONEY.
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Loss:
$120000
Pros:
  • Got it back
Cons:
  • Took a long time

User's recommendation: Call the cops if they don't give you your money

RITA R Ptg

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Chase has been fined 38.99 billion since 2000 for bad business practices & people need to know.

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CHASE NEEDS TO SPEND LESS TIME PREDICTING POLLS AND MORE PREDICTING HOW TO CONFORM TO CFPB/OCC/FDIC GUIDELINES

Don't let Chase DOG you. File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER.

DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search existing class-actions against Chase); find a class-action attorney (type) and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular lawsuit. They have to pay you excess of their error with a class-action though.

Corporate

-Chase could take "as long as it takes" to correct my account (what about the interest you're charged on that incorrect balance);

-that she would not even ATTEMPT to credit one month, which I donated in cash (whether the organization had authorization or not);

-the other months would be credited---eventually;

-any company/organization can charge your credit card, and unless you can show that you paid them by other means (whether you owe them or not), you eat it.That is insane.

Executive

-Chase was not going to look into this issue any further

-they may recoup the money that they had credited me

-I was not going to speak to anyone other than her as long as she worked for "her supervisor's name;

-that any company or organization can charge your card, as long as they have your number

-she would not put her response in writing and that I had received all of the paperwork that I was going to receive from Chase.

The organization reversed the charges, but Chase did nothing to assist me and/or accept their obligations. You don't have to pay the disputed amount on your card, so transfer the rest while you FIGHT.

My 1/10/24 Chase review was removed by BBB as their policy is:

"It is against policy to double whammy a company.

Consumers are only permitted to either file a complaint or a customer review -- not both." (Doing nothing privately or nothing but venting publicly).

A company only needs to respond; not resolve your issue.

In my case, they just responded "We are keeping the resolution private, if there is one." Leaves one to wonder about the BBB.

Consumer Affairs is delaying publishing this (it has been pending since 1/13/24):

Facebook won't allow ME to put 2-step verification on MY OWN account to stop anyone/whomever (probably them) from going into my account and removing or altering this review. It has happened several times (over 6x in 1 day) since I posted it.

I'm sure Chase's BUDDIES don't like me or you telling people to take their money out of Chase.

Wallethub won't allow me to update this to this draft directing court actions.

View full review
Cons:
  • Will use your money to work against you

Preferred solution: I'll tell Chase

User's recommendation: File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER. DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search “existing class-actions against Chase”); “find a class-action attorney (type)” and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular law suit.

Colleen S Cmq

Unjust Charges

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I have 2 issues with Chase Bank 1) I resigned from my job to take care of my ailing dad at the end of October. He passed 2 weeks ago. I happened to look at my account and saw $12 charges for the last 4 months. I called and they said that the charges were because I was not having direct deposit into my account. I am so confused you dont have a job and making no income and they are going to charge you? So I closed my account 2) My mom who is a Chase customer still gave me a check - I went to cash it and they want to charge me $10 fee - WHAT!!!??!
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Pros:
  • Many locations
Cons:
  • Ridiculous feed

Preferred solution: Apology

User's recommendation: Don’t bank at Chase

Paul R Ovr

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Verified Reviewer

Fraud transaction

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Chase Bank - Fraud transaction
Received a fraud alert from chase of a 600$ transaction from Facebook I replied No I was told via text charge was denied and that debit card would be closed a a new card would be issued in 5-7 days .received new card and NEVER ACTIVATED IT chase charged acct for the 600 using new card number then closed card I never activated this card HOW AND WHY am I being held responsible mind you I did not have 600 in acct to cover transaction!!!
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Loss:
$600
Pros:
  • Very few
Cons:
  • Security issues

Preferred solution: Full refund

User's recommendation: Never use chase

john L Qke

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Verified Reviewer
| map-marker Cave Creek, Arizona

UABLE TO CASH A CHASE REFUND CHECK ISSUED BY CHASE AT ANY OF THERE BANKS WITHOUT OPENING A CHECKING ACCOUNT

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cHASE ISSUED A REFUND CHECK FROM A CREDIT CARD, TRIED TO CASH IT AT LOCAL CHASE BANK BUT THEY REFUSED BECAUSE I DO NOT HAVE A CHECKING ACCOUNT WITH THEM, ONLY CREDIT CARD
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User's recommendation: STAY AWAY GO ELSEWHERE

Gleen Lda
map-marker Oklahoma City, Oklahoma

ATM problems

Chase Bank - ATM problems
I didint got the money at the atm I tried to got cash from the atm and it didnt gave to me Im at the atm at de Zavala and I 10
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Sam S Fzf

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Verified Reviewer
| map-marker Nairobi, Nairobi

They close account and *** around and will not give me my money

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Closed account and refuse to give me my money due me. When I call customer service I get *** and told to call back .call back and told to wait .
View full review
Loss:
$800
Cons:
  • Sux

Preferred solution: Full refund

User's recommendation: Stay away from chase bank

Anonymous
map-marker Modesto, California

Chase is full of ***

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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money
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Resolved
Donivan J Xsc

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Verified Reviewer

Resolved: To gey a hold left on my account

Updated by user Jan 19, 2024

Never mind.

Original review Jan 19, 2024
I don't know it's Telling me that it's going be on 24 that's next week when it's going be available now but I deposited my girl check an she told me an I did I don't mess with people account that's serious time in jail I make my money the right way so an it had name spend wrong i have been having problems like that my hold life
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Preferred solution: No

Criselda Hxd

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Verified Reviewer
| map-marker Green Bay, Wisconsin

Lost card

Just waiting on my new card to arrive.. I talked to customer service a day or so ago n he said my new card is on the way...is it..??
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Resolved
Monty F Ndk

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Verified Reviewer
| map-marker Indianapolis, Indiana

Resolved: The Company is a complete scam

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Updated by user Jan 01, 2024

Company fixed the issue and I have been provided with apology. They confirmed I don't owe anything and never did .

Original review Dec 24, 2023
The company is reporting people as owing them money that never even had a credit card with them which is outright fraud. Th
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User's recommendation: Don't pay any collections on any debts they clam you owe them.

john l Oti

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Verified Reviewer

Customer service blows

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet
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Preferred solution: Apology

User's recommendation: dont do it

KATHERINE M Nma

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Verified Reviewer

Fraud committed and I lost $500

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I have been a Chase Customer for many years--since they purchased Washington Mutual.

On August 8, 2023, I was the victim of a phishing scheme when I responded to a "job offered" advertisement on craigslist. I applied for the job and received a formal job offer letter.

I checked out the company, Leo J. Roth, on the internet. The stationery seemed real, the names on the letters were the names of officers in the corporation. I accepted the job which was described as "urgent help with a big proofreading job." I was more than qualified for the job and spent a couple of hours arranging delivery of equipment I would need with software installed etc.

They sent me an electronic check which I deposited into my Chase account. Then, to facilitate the next day delivery of the equipment, I sent the supply company $500 via Zelle. You can view all this information on my account. The recipient, Kim Kirkland, was apparently not legitimate and I lost $500.

The check sent by Leo J Roth to me was also, of course, bogus.

Anyway, Chase has been no help at all. I was told I dont qualify for fraud reimbursement and Chase would make no attempt to collect from the recipient bank. Well, thats just not right. Why doesnt Chase go after that recipient bank which has a person with a bank account registered to them and details matching email and phone number.

This is not a bogus person, its a real person with a bank account who Chase is allowing to steal my money!

Chase prominently displays Zelle as a service offered. You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase.

I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her. I don't wish to file criminal charges or anything but it is like Chase is part of the scheme to defraud me.

I think Chase should not abandon me to the wiles of sophisticated thieves.

I live on social security, and this is a huge loss for me.

Chase can absorb the business loss as a minute debit. Please do the right thing here.

Thank you for your time and consideration of this matter.

View full review
Loss:
$500

Preferred solution: Full refund

2 comments
Guest

Why should your bank believe you if you are not involving the police? You were the one that fell for the scam.

You have to care about the situation more than the bank. Saying you don’t want to file criminal charges makes it look like you don’t really care.

Guest

You do need to involve the police. Maybe then the bank will get involved.

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Anonymous
map-marker Tukwila, Washington

Huge Rant! My son, who is on disability got scammed online. His bank, Chase shut down his account, understandable. But now they have taken his disability check saying, " you have to pay back the ban

Huge Rant! My son, who is on disability got scammed online. His bank, Chase shut down his account, understandable. But now they have taken his disability check saying, " you have to pay back the bank." It wasn't his fault, he was scammed!!! So this Billion dollar bank takes everything and my son gets the shaft. He is not a criminal, he didn't understand that this was a scam, and now he is victimized by this bank. The bad guys got the money and my poor son gets the Shaft! SCREW CHASE BANK!!! Just another example of the rich *** on the little guy!!!
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Carolyn G Tiz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Verified Reviewer
| map-marker Chicago, Illinois

FRAUD

Chase Bank - FRAUD
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Chase Bank - FRAUD - Image 3

CHASE BANK REPRESENTATIVES ARE AT IT AGAIN... OVER 6 REPS PRETENDED TO NOT KNOW THE EXTENSION TO FRAUD/ ESCALATIONS DEPARTMENT...REP.

ELVIN, WALTER, GI,GI, ATIA, KIA.

EACH REP. KEPT ME ON HOLD OR DISCONNECTED MY CALL JUST MINUTES AGO...

ITS TRULY SAD WHEN YOU CAN'T TRUST YOUR OWN FINANCIAL INSTITUTION TO ASST YOU.

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User's recommendation: When a deceive you the first time, believe them

2 comments
Guest

I am sorry but Chase Bank is losing many business customers in Charlotte, NC including myself, Valerie Bocz. Reason: I sent a complaint to Jamie Dimon, President and CEO of Chase Bank concerning a Chase Bank Credit Card FRAUD with Israeli companies on 9/28.

I also sent a complaint to the following: Executive Office (Mail Code OH4-7120), 3415 Vision Drive, Columbus, OH 4321. This was a waste of time and effort. See report below. Recent victim of a Chase Card Credit Card Fraud, Case #ECW230***-*****.

Chase Bank is funding Israeli Criminal companies with the Credit Card in the amount of $5,000. This is an ongoing case and I subsequently closed my Credit Card and Checking/Savings account with Chase Bank. See report below concerning the Israel Company Addresses for the Chase Bank Credit Card Fraud, Case #ECW230***-*****. Israel Company Addresses Daniel Ezra Instant-Recovery LTD Ben Gurion 38 Ramat Gan Israel 52573 Daniel.e@***t-recovery.com www.instant-recovery.com US Phone: 929.270.4732 Ilay Flint Payback LTD Ha Hilazon 5 Ramat Gan Israel Ilay.f@***.com www.payback-ltd.com US Phone: 718.473.3943 ext.

244 Molly Fine Payback LTD Ha Hilazon 5 Ramat Gan Israel molly.f@***k-ltd.com www.payback.com US Phone: 786.753.6651 Dekel Kahn Desk Manager, PayBack LTD Ha Hilazon 5 Ramat Gan Israel dekel.k@***k-ltd.com US Phone: 718.473.3943 ext. 239 Ziva Bilson Professional Case Manager, PayBack Ltd Ha Hilazon 5 Ramat Gan Israel ziva.b@***k-ltd.com US Phone: 718.473.3943 ext. 242 I am working with the FBI and the FCC to cease and desist phone calls concerning the Chase Bank credit card scam for credit card #4147 20** **38 2605. The following blocked phone no's are part of the credit card scam and robocalls that I am getting: 347.342.1070, 347.342.1084, 877.876.2455, 888.373.1969, 929.560.2395, 786.753.6651, 718.473.3943 ext.

239, 510.983.4470, one Unknown caller. I received phone calls from Sweden: 46 8-*** *** **, 46 8-*** *** ** and Israel: 972 77-6****01.

These companies are also trying to find out where I live in North Carolina via the USPS postal service. (This is a fake URL and company that I have reported to www.uspis.gov to report suspected fraud online.).

RITA R Ptg
reply icon Replying to comment of Guest-2414080

This information should be sent to Rashida Talib. She'll get it out.

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