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1.5 Based on 256 reviews
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  • Customers like
    • Convenience 4
    • Absolutely nothing 3
    • Internet 3
  • Customers don't like
    • Poor customer service 46
    • Unethical business practices 33
    • poor Customer service 9

So, without going into details, I was added onto my ex-wife's account to be a secondary card holder. A few years later, we got divorced and in the paperwork she agreed to take liability of the dept and take me off the account. I come to find out almost 4 years later that I am still on the account. I call Chase and am told, in short, that they cannot take me off the account, and that it's between me and my ex who is responsible for payment. When... Read more

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My account was fraudulently hacked by a scammer. I didn't know until my card constantly declined I then contacted Chase to see what was wrong the company then notified me of some claims I did not dispute. I then let it be known I didn't make any disputes. Instead of helping me resolve this matter and not proceed with the claims(as requested) they apparently did. Now monies is taken from other ppl account due to a dispute that I requested to be... Read more

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I have over a 800 credit score now chase is saying the appraisal on the property is not appraised properly don't look they trust my judgement, I would think if I have a 800 or better credit score my judgements are pretty sound looks like there just nitpicking, not a very customer friendly bank

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We cash 1-2 checks a week at Chase Bank because we contract labor. The owner has his business account with Chase Bank and every time they charge an $8 fee to cash it. This is ABSOLUTELY ridiculous! The money is in his account so why charge the customer to cash their check? BAD BAD unethical business. Ill NEVER have an account with them. EVER.

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I have been a customer with Chase for over 25 years, in good standing, never a late payment or overdraft. I got a new mortgage with Chase. I was clear to close over 2 weeks before closing. Arrived at closing on time and was told Chase did not have me to close that day. Waited 2-1/2 hours and Chase told me they could do nothing even though they dropped the ball. I had children and pets with nowhere to go. I had to figure out where I was... Read more

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I was refused to open a bank account by Andrea Rodriguz at chase branch and the lady says my paperwork was a little over a year old and wasn't current and I said what's considered current and she said today and I said show me the policy on paper and she said there is no such policy. I feel I was discriminated against.

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Called Chase, went thru description, said i was getting transferred, but call was dropped. Called back, transferred twice. Slate incompetent tells me to call back. Horrible support.

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Simply the worst banking relationship I have ever experienced. They paid me 150 to open an account in Jan of 2016. Ever since they have persuaded me that they don't care about my business at all. Okay with me, i will vote with My feet. Thanks for the 150 and *** off. Regards, Nick Diemel

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My wife attempted to get cash from our account (not Chase but at a Chase ATM) but no money came out. She went around the building and used the other ATM and got same result. This time she also got a receipt saying it was declined (there was sufficient funds). She then drove to our credit union (much further, that is why she went to the Chase ATM) but was told she could not because that would exceed our daily limit. As it turns out, Chase... Read more

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I have had a Chase CC account for ~6 or 7 years now and used the pay feature offered to pay my rent and accept rent from others without issues. This past month I received an announcement from a rent payment that I had to create a new account with clearXchange in order to receive the rent deposit from my tenant who also banks at Chase. I am being requested to enter all of my Credit Union banking information to a complete third party and offer... Read more

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