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1.6 Based on 297 reviews
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  • Customers like
    • Convenience 4
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  • Customers don't like
    • Poor customer service 48
    • Unethical business practices 34
    • poor Customer service 9

Wenatchee WAChase. Went to drive through to deposit check for son out of state and was told i couldnt go through drive through anymore unless slip was already filled out. Even asked me if someone was behind me. Am i working for them or are they there to serve public. I requested my zon close the account and go to credit union that treats you well.

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I called to request a late fee be reversed for my seriously ill uncle who had been in the hospital for a month. He has always paid his bills on time but by the time I found out he was sick and traveled across the country to take over Power of Atty a few of his accounts were paid late. All the companies I called immediately reversed the late fee as my uncle had never been late on a payment in his life. All but Chase. He has multiple credit card... Read more

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Chase Credit Card Services, sided with a *** artist merchant Assurance Van Lines, a moving company that took our deposit and cheated us by not providing the services promised. Chase Bank sided with them, because we signed a non refund deposit agreement, which was reasonable had they delivered services as promised. Since we were cheated, we have found hundreds of complaints against Assurance Van Line both in internet and other agencies. We... Read more

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I had horrible time dealing with disputing a charges on my chase credit card. The merchant (Portland Badminton club) put un-necessary changes on my acccount and even provided the 7 documents which has my FORGED signature( Yes FORGE signature....Can you believe it). However Chase bank never bothered to care and simply put the verdict in favor of merchant. When i asked Chase bank to give me in writing that my signature are authentic they refused.... Read more

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One of my sub contractors went to cash a check today and was told my business account had been closed. I was in complete shock. we have had this account for our business for over 20 years and they closed it without any notice to me. We believe, but are not sure, because they will not tell us, that it stems from an incident that happened last week. One of our black subs went to cash his check and once again, this was not the first time, the... Read more

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When my mother died she left an estate in excess of $8 million and named Chase as executor of her estate. Chase took almost four years to settle the estate, all the while charging fees for every possible thing. They sold a valuable personal item specified in her Will to go to one of her daughters. They emptied a Trust she had set up because they said they needed the funds for legal costs. In the end, after jerking us around for almost 4 years,... Read more

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I did two rounds of purchases on a Chase Slate Card, both for dental work. Had the first one done, paid it off completely, ditto with the second. In prepping for the third round of work, my first act was to call Chase and ask if I needed to close my card and open a new one (or look elsewhere), or if I could make another purchase with the 0% APR of before. I was told 'yes', and the girl put a spend notice on the account for the next week. When I... Read more

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I have a personal account with chase. Now that I was ready to open three small business accounts I called the branch near me to find out what was necessary and conditions. The person that I was told would be able to help me could not give me the information. Then I called several other branches in Westchester County, NY. I could not get the information. How can you trust this bank if their employees can not even answer a basic question? Is your... Read more

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Every year for the past 3 years Chase has reduced all 3 of my chase creditcards limits drastically of which I hardly use, and I pay way more than the minimum payment by far. Every year I have to call in and get it fixed, yet every month , all moth they send me emails to spend on their cards, chase bank is ridiculous, they must have two personalities to one day send emails to spend on their card, and the next to reduce my limits of which I am... Read more

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Chase Bank harrases Direct Express customers by claiming debt card is being rejected. If complain sometimes a manager will put it through. If they dont wany to honor Direct Express then they should put that in their policy instead of lieing about it. They think honesty is a bad word.

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