
Chase Bank
Chase Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chase Bank has 1.7 star rating based on 926 customer reviews. Consumers are mostly dissatisfied.
41% of users would likely recommend Chase Bank to a friend or colleague.
- Rating Distribution
Pros: Convenience, Having atms everywhere, When chase cared about customers.
Cons: Poor customer service, Customer service, Worse customer service ever.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chase Bank has 1.7 star rating based on 926 customer reviews. Consumers are mostly dissatisfied.
41% of users would likely recommend Chase Bank to a friend or colleague.
- Rating Distribution
Pros: Convenience, Having atms everywhere, When chase cared about customers.
Cons: Poor customer service, Customer service, Worse customer service ever.80% of users think that Chase Bank should improve its Customer Service.
60% of users say that they won't use Chase Bank in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t bank at Chase", "STAY AWAY GO ELSEWHERE", "Stay away from chase bank", "Call the cops if they don't give you your money", "File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER. DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search "existing class-actions against Chase"); "find a class-action attorney (type)" and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular law suit.".
Most users ask Chase Bank for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
I am appalled at the so-called customer service had online via emails. The number of times they do not actually address my questions, concerns, or statements, but instead, respond with what is clearly a default form reply is beyond belief.
When I reply to those pointing out obvious inconsistent information or whatnot, and thereby, request clarity, they literally copy and paste the EXACT same pointless default they sent prior. And for one issue, this was done several times, exact same response copied and pasted multiple times in a row! Nobody is actually reading my messages, or perhaps, they do and are simply incredibly lazy and uncaring. Whats even more disconcerting is that I have banked with them for decades now, have never been in default, and when I was recently scammed in NY whilst on holiday last summer, they took the false statements of the scammer over my own and awarded him the money!
I couldnt believe it.
We are talking about $127.30 that would barely be a drop, if at all, in the bucket for them, but hard-earned cash for me. Chase customer service used to be stellar, but in the past few years, it would seem, its become overrun by punks who have no clue what the meaning of respect, loyalty, and service actually is.
- Brick and mortar banks tend to be safer
- Horrible online customer service
- Lacking customer loyalty
Preferred solution: Full refund
User's recommendation: Don’t expect loyalty or respect.
I have a question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Trifling experience
Company fixed the issue and I have been provided with partial refund.
- Got it back
- Took a long time
User's recommendation: Call the cops if they don't give you your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChase has been fined 38.99 billion since 2000 for bad business practices & people need to know.
CHASE NEEDS TO SPEND LESS TIME PREDICTING POLLS AND MORE PREDICTING HOW TO CONFORM TO CFPB/OCC/FDIC GUIDELINES
Don't let Chase DOG you. File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER.
DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search existing class-actions against Chase); find a class-action attorney (type) and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular lawsuit. They have to pay you excess of their error with a class-action though.
Corporate
-Chase could take "as long as it takes" to correct my account (what about the interest you're charged on that incorrect balance);
-that she would not even ATTEMPT to credit one month, which I donated in cash (whether the organization had authorization or not);
-the other months would be credited---eventually;
-any company/organization can charge your credit card, and unless you can show that you paid them by other means (whether you owe them or not), you eat it.That is insane.
Executive
-Chase was not going to look into this issue any further
-they may recoup the money that they had credited me
-I was not going to speak to anyone other than her as long as she worked for "her supervisor's name;
-that any company or organization can charge your card, as long as they have your number
-she would not put her response in writing and that I had received all of the paperwork that I was going to receive from Chase.
The organization reversed the charges, but Chase did nothing to assist me and/or accept their obligations. You don't have to pay the disputed amount on your card, so transfer the rest while you FIGHT.
My 1/10/24 Chase review was removed by BBB as their policy is:
"It is against policy to double whammy a company.
Consumers are only permitted to either file a complaint or a customer review -- not both." (Doing nothing privately or nothing but venting publicly).
A company only needs to respond; not resolve your issue.
In my case, they just responded "We are keeping the resolution private, if there is one." Leaves one to wonder about the BBB.
Consumer Affairs is delaying publishing this (it has been pending since 1/13/24):
Facebook won't allow ME to put 2-step verification on MY OWN account to stop anyone/whomever (probably them) from going into my account and removing or altering this review. It has happened several times (over 6x in 1 day) since I posted it.
I'm sure Chase's BUDDIES don't like me or you telling people to take their money out of Chase.
Wallethub won't allow me to update this to this draft directing court actions.
- Will use your money to work against you
Preferred solution: I'll tell Chase
User's recommendation: File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER. DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search “existing class-actions against Chase”); “find a class-action attorney (type)” and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular law suit.
Unjust Charges
- Many locations
- Ridiculous feed
Preferred solution: Apology
User's recommendation: Don’t bank at Chase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud transaction
- Very few
- Security issues
Preferred solution: Full refund
User's recommendation: Never use chase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |UABLE TO CASH A CHASE REFUND CHECK ISSUED BY CHASE AT ANY OF THERE BANKS WITHOUT OPENING A CHECKING ACCOUNT
User's recommendation: STAY AWAY GO ELSEWHERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They close account and *** around and will not give me my money
- Sux
Preferred solution: Full refund
User's recommendation: Stay away from chase bank
Chase is full of ***

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: To gey a hold left on my account
Never mind.
Preferred solution: No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lost card

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: The Company is a complete scam
Company fixed the issue and I have been provided with apology. They confirmed I don't owe anything and never did .
User's recommendation: Don't pay any collections on any debts they clam you owe them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service blows
Preferred solution: Apology
User's recommendation: dont do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud committed and I lost $500
I have been a Chase Customer for many years--since they purchased Washington Mutual.
On August 8, 2023, I was the victim of a phishing scheme when I responded to a "job offered" advertisement on craigslist. I applied for the job and received a formal job offer letter.
I checked out the company, Leo J. Roth, on the internet. The stationery seemed real, the names on the letters were the names of officers in the corporation. I accepted the job which was described as "urgent help with a big proofreading job." I was more than qualified for the job and spent a couple of hours arranging delivery of equipment I would need with software installed etc.
They sent me an electronic check which I deposited into my Chase account. Then, to facilitate the next day delivery of the equipment, I sent the supply company $500 via Zelle. You can view all this information on my account. The recipient, Kim Kirkland, was apparently not legitimate and I lost $500.
The check sent by Leo J Roth to me was also, of course, bogus.
Anyway, Chase has been no help at all. I was told I dont qualify for fraud reimbursement and Chase would make no attempt to collect from the recipient bank. Well, thats just not right. Why doesnt Chase go after that recipient bank which has a person with a bank account registered to them and details matching email and phone number.
This is not a bogus person, its a real person with a bank account who Chase is allowing to steal my money!
Chase prominently displays Zelle as a service offered. You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase.
I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her. I don't wish to file criminal charges or anything but it is like Chase is part of the scheme to defraud me.
I think Chase should not abandon me to the wiles of sophisticated thieves.
I live on social security, and this is a huge loss for me.
Chase can absorb the business loss as a minute debit. Please do the right thing here.
Thank you for your time and consideration of this matter.
Preferred solution: Full refund
Huge Rant! My son, who is on disability got scammed online. His bank, Chase shut down his account, understandable. But now they have taken his disability check saying, " you have to pay back the ban

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |FRAUD
CHASE BANK REPRESENTATIVES ARE AT IT AGAIN... OVER 6 REPS PRETENDED TO NOT KNOW THE EXTENSION TO FRAUD/ ESCALATIONS DEPARTMENT...REP.
ELVIN, WALTER, GI,GI, ATIA, KIA.
EACH REP. KEPT ME ON HOLD OR DISCONNECTED MY CALL JUST MINUTES AGO...
ITS TRULY SAD WHEN YOU CAN'T TRUST YOUR OWN FINANCIAL INSTITUTION TO ASST YOU.
User's recommendation: When a deceive you the first time, believe them
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Did you file a police report? What did the supposed fraud entail?
Non delivery of goods? Of a service?
I know your pain, there getting greedy and don't care about there customers
I switched to Walgreens because of the employees at CVS. I have been treated so poorly.