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1.5 Based on 257 reviews
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  • Customers like
    • Convenience 4
    • Absolutely nothing 3
    • Internet 3
  • Customers don't like
    • Poor customer service 46
    • Unethical business practices 33
    • poor Customer service 9

I called at 315p to the location in oak hills in the medical center in S.a.tx. To see what was needed to open a checking account I go there and sit for 20 minutes only to be told that the banker is leaving for the day,it was 4p.i called back again spoke to supervisor and told they take customers by appointments so basically I'm a new customer that was turned away , wow !!!

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I decided to get a chase account, I believe 2 years ago just to make my car payments. Sometimes If I do not have time to make a deposit at the bank I would use my credit card to pay my car instead. Of course I know that there's probably no money in the account because I rarely use it, but on July 23, 2016 I went into the bank and asked the teller, "Is the account currently open". She tells me yes. I told her I would like to make a deposit, but... Read more

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Overpaid chase Freedom Credit card by $638.52? chase customer service refuses to refund the overpaid amount immediately. chase customer service refused to return overpayment on closed/fully paid/credit card destroyed account. chase refused to refund immediately overpayment on closed and fully paid account in the amount of Six Hundred Thirty Eight Dollars and Fifty Two cents. pissed consumer, form is total pain in the ***. can not state your... Read more

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I accidently overpaid Chase freedom visa, when I attempted too pay off and terminated Chase Freed VISA. amount overpaid $638.52, as I can never understand the posted balance; as it never matches the purchases listed in on line statement??? contacted so called customer service for return of monies; have been told will have to wait for statement cycle on/or about 19 Oct 2016. Then request return of overpayment via phone call; chase refused to... Read more

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So, without going into details, I was added onto my ex-wife's account to be a secondary card holder. A few years later, we got divorced and in the paperwork she agreed to take liability of the dept and take me off the account. I come to find out almost 4 years later that I am still on the account. I call Chase and am told, in short, that they cannot take me off the account, and that it's between me and my ex who is responsible for payment. When... Read more

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My account was fraudulently hacked by a scammer. I didn't know until my card constantly declined I then contacted Chase to see what was wrong the company then notified me of some claims I did not dispute. I then let it be known I didn't make any disputes. Instead of helping me resolve this matter and not proceed with the claims(as requested) they apparently did. Now monies is taken from other ppl account due to a dispute that I requested to be... Read more

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I have over a 800 credit score now chase is saying the appraisal on the property is not appraised properly don't look they trust my judgement, I would think if I have a 800 or better credit score my judgements are pretty sound looks like there just nitpicking, not a very customer friendly bank

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We cash 1-2 checks a week at Chase Bank because we contract labor. The owner has his business account with Chase Bank and every time they charge an $8 fee to cash it. This is ABSOLUTELY ridiculous! The money is in his account so why charge the customer to cash their check? BAD BAD unethical business. Ill NEVER have an account with them. EVER.

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I have been a customer with Chase for over 25 years, in good standing, never a late payment or overdraft. I got a new mortgage with Chase. I was clear to close over 2 weeks before closing. Arrived at closing on time and was told Chase did not have me to close that day. Waited 2-1/2 hours and Chase told me they could do nothing even though they dropped the ball. I had children and pets with nowhere to go. I had to figure out where I was... Read more

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I was refused to open a bank account by Andrea Rodriguz at chase branch and the lady says my paperwork was a little over a year old and wasn't current and I said what's considered current and she said today and I said show me the policy on paper and she said there is no such policy. I feel I was discriminated against.

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