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I have been a Chase Bank customer since 2007. I have banked at this location for approximately five years. I make a monthly cash payment to my credit card at the drive thru. About six months ago, I was told that I must show ID to pay with cash. While this seems quite ridiculous, I complied with their request. Yesterday, when I went to make my regular cash payment, I was treated in the most unprofessional and abusive manner. I was left to sit in...
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1.0
I liked
  • Service rep on 800 number was great
I didn't like
  • Unprofessional verbally abusive staff
#1012104
I called to request a late fee be reversed for my seriously ill uncle who had been in the hospital for a month. He has always paid his bills on time but by the time I found out he was sick and traveled across the country to take over Power of Atty a few of his accounts were paid late. All the companies I called immediately reversed the late fee as my uncle had never been late on a payment in his life. All but Chase. He has multiple credit card...
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I liked
  • Customer reps spoke english
I didn't like
  • Refused to help me resolve the issue
#1008008
Chase Credit Card Services, sided with a *** artist merchant Assurance Van Lines, a moving company that took our deposit and cheated us by not providing the services promised. Chase Bank sided with them, because we signed a non refund deposit agreement, which was reasonable had they delivered services as promised. Since we were cheated, we have found hundreds of complaints against Assurance Van Line both in internet and other agencies. We...
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2.3
I liked
  • Local bank bank employee
  • Local bank branch sympathy
I didn't like
  • Chase enabling criminal and dubious merchant activity
  • Chase sided with cheaters
#1007645

Short Review for February 16, 2017

#1009088
1.0
Wenatchee WAChase. Went to drive through to deposit check for son out of state and was told i couldnt go through drive through anymore unless slip was already filled out. Even asked me if someone was behind me. Am i working for them or are they there to serve public. I requested my zon close the account and go to credit union that treats you well.
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Short Review for January 28, 2017, pc_payment

#998829
1.0
Chase Bank harrases Direct Express customers by claiming debt card is being rejected. If complain sometimes a manager will put it through. If they dont wany to honor Direct Express then they should put that in their policy instead of lieing about it. They think honesty is a bad word.
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Chase Bank Account Review

#994196
1.0
Getting past die notices on account that I know nothing about. I tried to sign in to the bank and couldn't. I then spoke to a rep,, gave him info. He put me on hold. Came back and told me that he couldn't locate an account for me. All I know is the last 44 digits are 3013 .I do NOT have a card.If I have an account, send me by USPS PRINTED copies of all statements since the account was opened.
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Chase Bank Banking Service Review

#981808
1.0
Worst customer service ever! 44 minutes to make an inperson withdrawal for a few thousand dollars is not acceptable.
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I had horrible time dealing with disputing a charges on my chase credit card. The merchant (Portland Badminton club) put un-necessary changes on my acccount and even provided the 7 documents which has my FORGED signature( Yes FORGE signature....Can you believe it). However Chase bank never bothered to care and simply put the verdict in favor of merchant. When i asked Chase bank to give me in writing that my signature are authentic they refused....
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Anonymous

Anonymous You are an I d i o t! You cannot spell. You have poor grammar. Your dispute is with the merchant NOT the bank. File a police report. File a lawsuit. Seriously...take respons...

1.4
#1007184
One of my sub contractors went to cash a check today and was told my business account had been closed. I was in complete shock. we have had this account for our business for over 20 years and they closed it without any notice to me. We believe, but are not sure, because they will not tell us, that it stems from an incident that happened last week. One of our black subs went to cash his check and once again, this was not the first time, the...
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Anonymous

Anonymous Here we go again, accusing others of being racist because things did not go their way.

1.7
I liked
  • Online banking
I didn't like
  • No notice of account closing
  • Customer service people
  • Poor service
#1005956
When my mother died she left an estate in excess of $8 million and named Chase as executor of her estate. Chase took almost four years to settle the estate, all the while charging fees for every possible thing. They sold a valuable personal item specified in her Will to go to one of her daughters. They emptied a Trust she had set up because they said they needed the funds for legal costs. In the end, after jerking us around for almost 4 years,...
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Anonymous

Anonymous One of the monster mega banks that Trump is going to smother with kindness. Great plan, again.

#1002563
I did two rounds of purchases on a Chase Slate Card, both for dental work. Had the first one done, paid it off completely, ditto with the second. In prepping for the third round of work, my first act was to call Chase and ask if I needed to close my card and open a new one (or look elsewhere), or if I could make another purchase with the 0% APR of before. I was told 'yes', and the girl put a spend notice on the account for the next week. When I...
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1.0
I didn't like
  • Unethical business practices
#1002288
I have a personal account with chase. Now that I was ready to open three small business accounts I called the branch near me to find out what was necessary and conditions. The person that I was told would be able to help me could not give me the information. Then I called several other branches in Westchester County, NY. I could not get the information. How can you trust this bank if their employees can not even answer a basic question? Is your...
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Anonymous

Anonymous Avoid all monster mega banks and use a small community bank or a credit union.

1.0
I didn't like
  • Lack of professional ethics
#1000482
Every year for the past 3 years Chase has reduced all 3 of my chase creditcards limits drastically of which I hardly use, and I pay way more than the minimum payment by far. Every year I have to call in and get it fixed, yet every month , all moth they send me emails to spend on their cards, chase bank is ridiculous, they must have two personalities to one day send emails to spend on their card, and the next to reduce my limits of which I am...
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1.0
#999500

Contact Chase Bank

Headquarters Address:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520
Phone:
(800) 935-9935
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Chase sent me a letter saying they will close my account. My wife and I had this account for very longtime and now all of the sudden they decided to close the account. When i called chase to ask why? all they said was "they don't have a reason to close the account and they can close anyone's account anytime they want". I had my wife direct deposit for payroll and some pending ACH which will go back. I was really frustrated when they could give...
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1.1
#998668