CommentTo whom it may concern:
I believe I'm beginning to understand why you call yourselves "cheapo"! After repeated - unsuccessful - attempts at getting through to someone who could actually help me, rather than just pass me on to someone else, I've decided to send yet another e-mail.
Here is the problem - and my complaint. Around Sept. 15th, we booked/ordered a couple of tickets on behalf of our daughter, Dana Stewart. After two weeks ( the 29th of Sept., to be exact), and just before she was to fly to the United States, we began to wonder why we hadn't yet received said tickets. After several phone calls, we found out that the purchase hadn't gone through after all! We were then informed that we could purchase the tickets again, but that the price would be "somewhat" higher. According to the woman we spoke with, our credit card company had evidently declined the transaction.
However, after having received our bill, I called Chase Bank (our credit card issuer). They maintain that they did NOT decline the purchase and that our credit card was - and is - valid. Instead, they refer to what happened as a "referred to issuer transaction" where a transfer of code to the bank in question was never completed. In other words, due to negligence on your part, I have ended up paying 1,106.90 dollars - excluding fees and taxes (see booking nrs. 2994758 and 2994875) rather than the original price of 606.77 USD. THAT IS A 500 DOLLAR DIFFERENCE due to your error!
To be concise, I demand that we be compensated for the difference between the original price and the final price you have charged us. What you have done is not good business practice and will only hurt your reputation. Sitting on an order and then forcing the customer to reorder at a higher price is actually a form of the old "bait and switch" ploy and is illegal.
I expect to hear back from you shortly. I have already spendt several hours of my time and quite a bit of money phoning long distance from Denmark, where we live (only to be forever transferred until my patience has been exhausted). I expect justice to be served. I have both friends and relatives in the US who will have no qualms whatsover about tying up your toll free number if we have to continue with this case. I work hard for my money, as your irritating answering machine message suggests, but I doubt I - or my family and friends - can consider your company "hands down, the best deal in town".
Sincerely,
Wynn Stewart
+45 (Denmark) 35356512
 Comments (1) |  |
| 1. Written by G Kelly, on 28-10-2009 12:41 My over draft protection was taken away Oct 24th 2009 by Chase and I called them and they said they don't offer this anymore and to apply for their credit card? I have had an over draft protection plan on my account for ten years with WMU! WTF! Chase Bank ***!!!!!!!!! |
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