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I opened up a credit card account with Chase Bank about a year and a half ago.Their customer service has been anything but helpful". Right from the beginning I had problems with them/.
First they said I went over my limit even though I absolutely did not?. Because of that they waived the introductory offer of 0% interest and began charging me interest fees from the second month on.. I tried tallking to several people and all I heard was "no";.
After paying on time and paying more than the minimum balance every month for a year and a half I asked if they would please lower my extremely high interest rate". Again Chase said "no";.
I then put the entire balance on a credit card with 0%:.
Today I received yet another charge and bill from Chase even though the account balance was $0.00. And, yet again I asked questioned them and was told that amount was due, and "no" they will not do anything about it.
At that point I was so fed up with their lack of care for a loyal customer that I closed the account.
I also do all of my other banking with them and now I must seriously rethink if I want to stay with them altogether.
I would advise anyone and everyone to choose any other company over Chase Bank. 1289678
 Comments (167) |
| 1. Written by Chris of Arkansas on February 17, 2012 from tyler, texas, US Chase Mortgage took my $395 application fee and did not complete my loan process. I have been a mortgage customer with chase for 7 years and wanted to refinance to a lower interest rate. The bank sent me a request for me to send a signed letter about my phone number and address. I asked why and got a smart *** answer back so I asked for their manager to call me and explain why they need this information when I have 3 cc and a home mortgage (outstanding credit score) with Chase and they have all of my personnel information. The manager never called me or contacted me and answered my question. So I sent a letter to Corporate Office in New York with all my emails with my mortgage agent and since I have been a loyal customer that they were wanting needless information. A woman called me stating that she was calling from corporate office and wanted to know my problem (I explained in detail my problem in the letter with supporting documents). I informed her that I wanted my application fee back since I received poor customer service from them. She told me that she would contact them and get back with me. When she called me back the next day...she told me that the local office did not want to give me back my application fee so I will not be getting it returned to me. I was completely in shocked and I asked her what is the corporate position and she stated that it was not going to return my money. I asked her to give this info to an corporate officer and she told me that she was a corporate office..I knew she was not due to the fact that she never understood my problem for the beginning. I told her that I did not realize that a office would tell a corporate office what to do. Chase will lose about $6000 a year over $395...wow Chase needs to train their corporate officers to be professional and have intelligence. Chase has lost all of my business. Way to go Chase, you really do care about your customers...NOT. |
| 2. Written by Gullelaio Brownson on December 6, 2011 from stafford, texas, US I hate Chase Bank, they take out my daughters fees in her bank account for absolutely no reason! they promised they wouldn't do that anymore, but that was just theyre money-hungry mouth talking. Hate them. HORRIBLE BANK NEVER EVER WILL EVER GO BACK TO THEM ***. |
| 3. Written by hatttteeee them on November 29, 2011 from orlando, florida, US I *** hate chase  their service is *** . their policies and customer service is *** ! DO NOT BANK WITH THEM |
| 4. Written by Worker on October 13, 2011 from elmhurst, illinois, US Chase is the worst place to work. Well Jamie just a little insight if you can't be a gofor your manager you will never get any where within the company. |
| 5. Written by anne on August 9, 2011 from deland, florida, US what bank needs to pay people to use it? Chase. That says it all. They lie cheat and pretend they dont get payments even if you mail it weeks in advance. It took me months to prove i paid a payment and reduce the 800 they added as they claimed it was late. they they put on my credit when i was filing that they were mistaken. there own rules say they should not do it. they calculate interest incorrectly and cheat you on every possible fee. AVOID them..oh and i found out care credit is chase. avoid anything to do with this crooked bank. |
| 6. Written by ernie on August 8, 2011 from los angeles, california, US Those jerks. I used their credit card to pay the fee on a money order that i bought with cash. (the remaining 79 cents after my money order total was what i put on my credit card as i did not have any other cash). two days later a transaction fee pops up on my account and they said that the moneytree fee was considered a "cash advance" and the minimum charge is 10 dollars. Frickin snakes!! I HATE chase. |
| 7. Written by randy on July 30, 2011 from san antonio, texas, US hahahahahhahahahaahha home affordable program is not for pple who have enough money and pay on time. hahahahahahaha |
| 8. Written by joejoe1815 on July 25, 2011 from albany, new york, US I am looking for individuals to join me in a potential Class Action lawsuit against Chase Bank for violating my home owner rights and failing to follow Home Affordable Modification Program (HAMP) guidelines. If your property is in New York were approved for the trial period, made all of your scheduled payments on time, andthen you were denied for a modification, please contact me. joejoe1815 @ gmail .com |
| 9. Written by Chase sucks on June 29, 2011 from fremont, california, US I had a worse time with them, I had Washington Mutual and then got switched to chase, first thing they did for no reason was raise my interest rates on my CC and closed the account, now I had never been late and never missed a payment and wasn't even close to my limit. so I closed all of my accounts and went to the credit union, now I am switching my CC to the credit union, they will give 8.25% interest and their rates will never go above 12%. I just got a used car loan from the Credit union, 3.75%, and now just now found out they can give me a better deal on Auto insurance, I add a car and upped my coverage and it is now half the price of GEICO. GO TO THE CREDIT UNION! |
| 10. Written by I geot rid of them on June 29, 2011 from fremont, california, US I had a worse time with them, I had Washington Mutual and then got switched to chase, first thing they did for no reason was raise my interest rates on my CC and closed the account, now I had never been late and never missed a payment and wasn't even close to my limit. so I closed all of my accounts and went to the credit union, now I am switching my CC to the credit union, they will give 8.25% interest and their rates will never go above 12%. I just got a used car loan from the Credit union, 3.75%, and now just now found out they can give me a better deal on Auto insurance, I add a car and upped my coverage and it is now half the price of GEICO. GO TO THE CREDIT UNION! |
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