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"Chase Bank is 'fraudulent'…After legally obtaining POA and submitting the documents for joint account privileges, the account and all online access was blocked. ATM's and debit cards were canceled.

I am now unable to pay for Hospice Care for a terminal cancer patient. Customer service has been unbelievable as I have tried to resolve the issue via phone and in person at the local branch. The phone customer service continually directs me to contact the branch manager. The branch manager has repeatedly stated that they cannot accept a contact number or location to the account holder (for verification of POA), nor can they give a contact number to corporate management to help resolve the issue.

You are correct, the employees of Chase are conditioned to respond so as to not lose their jobs. I am distraught! I am capable and have the legal right to help this woman pass with dignity.

What gives Chase the right to deny her of that. I feel helpless!

Reason of review: Poor customer service.

Location: Port Saint Lucie, Florida

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