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When I think I can't possibly LOATHE JP Morgan CHASE Bank any more... A deeper pit of disgust is uncovered.

It's like thinking you stepped on a banana peel & later discovering it was dog *** that you have tracked everywhere instead of banana slime. They incessantly raise the bar as a bastion of excretions!

Chase Bank Mortgage representative on a recorded call to Chase Bank The Heights Branch Employee Griselda stated โ€˜there was a process in place by which an heir simply completed paperwork to assume complete and full responsibility for a mortgage with no need to qualify or pay feesโ€™. Chase bank has admitted to finding these recordings and that there is โ€˜at least partial errorโ€™ on their partโ€™ and now they want me to attempt to qualify for this loan while they โ€˜see what they can doโ€™.

Based on this information from bank employees from the bank holding my motherโ€™s hoarded, underwater loan, I proceeded to do much work to bring the property back up to value. Work and funds expended included 10 days of assistance by many of my motherโ€™s friends removing items to good will/ other nonprofits, renting large dumpsters and exposing these friends to an environment that the homeownerโ€™s insurance policy claim team deemed Hazmat contaminated. Moving forward to process the homeownerโ€™s policy insurance claim, which included subcontracting o a Hazmat trained cleanup crew and special waste truck for some of the debris. Then moving forward from a gutted property to beginning to restore the property (all while Chase STILL managed to find reasons to withhold the insurance check in an escrow account!) This meant withdrawing funds for my motherโ€™s (now beneficiary) IRA and accruing taxes and penalties and fees to have the funds to pay the contractor. Now that the property is improved beyond original, Chase comes forward to say there was a mistake & they are sorryโ€ฆ Sorry doesnโ€™t fix a broken plate once it hits the floor. You are either pregnant or you are not so there is either a CHASE error or there is not! I would not have endured all the stress, subjected my motherโ€™s friends to the environment, been hospitalized with takutsubo cardiomyopathy, much less spent this huge amount of funds for a โ€˜long term retirement investmentโ€™ had Chase simply told me the truth! I would have walked away & allowed them to foreclose on a property that was worth less than half the loan!!

I have additional questions regarding [predatory lending as I am curious how my mother, an active duty deceased military widow whom was retired and unemployed could qualify for this loan with a 100+K balloon payment to occur 40 years later - when she would be over 100 years old!

There is lots more errors & bank visits and being on hold & numerous call but they donโ€™t have results directly to this except to add to the overall miserable experience of wasting time โ€“ it becomes too much to keep track of. I have used comp and vacation time to handle these calls during my work hours. The stress has been unimaginable. I would have walked away from this hoarded property that the home wonders insurance claim used a hazmat cleaning team and special hazmat waste truck to remove times from the back areas After I had already paid for severely dumpsters and exposed my motherโ€™s friends to 10 daysโ€™ worth of exposure to the environment, plus all the emotional s tress and work of removing things to the trash or Good will. I would have walked & let Chase foreclose on a property that was worth less than half the mortgage! Had they given me the truth! Initially or at any point during any of my numerous communication, in a branch, on the phone with numerous Chase representatives!

- I just want to state clearly how MUCH I RESENT CHASE BANK. Their uncaring error of telling me they were sending a check to be delivered to my contractor 10/26(and to date STILL NO APOLOGY OR DELIVERY!!) as created tension, mistrust and concern between my general home contractor and myself.

- - Clint Cable Stated this morning, โ€œHe could not Trust My Word Because I had told him a check would be coming 3 times and even when I had a confirmed by CHASE RECORDED PHONE CALL from a Chase Insurance representative to A Chase The parks Branch Manager Bell statement from Chase that I check would be coming and it STILL HAS NOT ARRIVED โ€“ Because I trusted Chase AGAIN in the issue of mailing 20K from the insurance escrow account where CHASE is withholding additional funds- I now have a poor relationship/ lack of trust and loss of credibility with my contractor!! It is a HUGE shame to have my working and personal relationship with this individual tarnished because of Chase Bank representatives uncaring /unprofessionalism and inability o be capable of following thru on even simple things.

- CHASE LIED AGAIN on their own recorded call between The Parks Branch Manager Bell and the Insurance representative. No 20K Check has yet to be delivered to my contractor!!

Reason of review: Problems with payment.

Chase Bank Cons: Nonsensical retorts to complaints, Disregard of members, Refusal to accept change, Unethical.

Location: Houston, Texas

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