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Chase Bank - BeCareful Using Rush Card Prepaid Debit

Company Chase Bank
Product / Service Prepaid Visa Card
Location Scranton, Pennsylvania
Category Banks
Views 1881
Monetary Loss

I got the rushcard.com for my banking needs.The card came and I made arrangments for direct deposit.

Expecting my deposit today I checked before heading out to pay bills. When I checked I was told it would take 3 days for the funds to be attached to my card. Nowhere in the agreement does it state that. I even pointed that out to them.

They told me that the money is deposited to JP Morgan Chase asked for the number and they said they didnt have it.

I said yea right tell me another one.In order to speak ot a supervisor I had to Tell them im am filing complaints with bbb and the banking comission.Unless you dont want your direct deposit when you are suposed to get it I would seriously NOT use Rush Card held by JP Morgan chase. 30b3b2a

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Apr 16 
I get direct deposit from my job to my rushcard and its great. My tax refund came early and i get my deposit two days early. I had one situation where some on got a hold to my account number and cleaned my account dry. I contacted rush card they put me thru Jp Morgan Bank, and they took care of it.they canceled my old card, and put my money back in My account the following day. :) :grin ,)
Reply to teetee

Feb 24 
Chase bank does not offer a rush card so this was not a helpful comment
Reply to Anonymous

Apr 17 
JP Morgan does actually "offer" rush card... Rush Card has to be with a credible bank in order to offer credit and or debit.
Reply to KingPush

Jan 06 
Have never had any problem with Rush Card...been using the services since 2004. Money was always deposited on time and now its 2 days before my payday..There was a systems glitch in 2005 and was a 3hr delay. That happens all over. Customer Service responds timely to Emails..I have 3 cards and have refered family and friends..My card is honored everywhere with no problems..a great new beginning for someone with Credit Issues.
Reply to Nisi

Dec 31, 2013  from Florence, South Carolina
Rushcard is the best ever go Black People
Reply to Obama

Nov 21, 2013 
Well I have direct deposit and I get paid 2 days before everyone else, I love my rushcard! lol had it for years :) :grin
Reply to jones

Jul 30, 2013  from Los Angeles, California
those so called payday loans are a big fraud. They should be investigated and made to be discontinued. There no help
Reply to Pookie

Feb 28, 2013  from Rochester, New York
I referred my son n my boyfriend for the rushcard n told them to have their tax refund deposited onto the card WAT A BIF *** MISTAKE. My boyfriends moneyhad been n his account so long that by the time we called he had both federal n state neither one of them had been posted to his account n when we called they claim he need ed to send additional info smfh so that was *** up then had to wait 3 days n nothing still my son still waiting he was told it would b posted n 1 to 3 hours then nothing called back n was told 2 days 9:00 pacific time nothing then called back n was told he would have to send n additional info WTF IS GOING ON RUSSEL R U SCAMMING US OR JUS THE PEOPLE WHO WORK FOR U. IM POSTING ALL THIS ON YOUTUBE SO NO ONE ELSE HAS TO GO THROUGH THIS :(
Reply to mentally bothered

Mar 19, 2013 
rush card is terrible beware donot use this card for any depoist over 20.00 i loaded my tax refund on this card...my last name of irby wasnt on the card but peterson was i was told to send in doc. my deposit date was 03/13/2013 I faxed everything i was asked to fax the day the deposit was to come on the card yet my refund was returned to irs on the 14 of march at 731am when i was told they would hold the refund 7 days....these people are liars...non trustworthy...unprofessional i recomend that this company not even be used...... and seems loke no amercians work there u can barely understand the reps that work there...they will should be sued...russell simmions should be a shame i was a big fan of his but no longer i am boycotting all his products from now on as should other comsumers espeically this rushcard...beware of rush card beware of rush card
Reply to nortricia peterson irby

Feb 20, 2013  from Racine, Wisconsin
I dont know how to describe this issue.... I work two jobs and have direct deposit set up through Rushcard, but they seem to be playing me on my refund. I am self-employed PCA, and I get paid from the state 2xs a month.. the funds are early/or on time, but I cant get my refund on time, which is coming from the state... I'M ***** CLUELESS right now!!! And highly agitated with it all.
Reply to nvme2586

Feb 27, 2013  from Newark, New Jersey
I'm going thru the same exact thing right now the irs keep telling me they sent my refund and rushcard keep saying they uh scent received anything and that I have to wait till the third business day, they day comes and still nothing but just like u my weekly pay comes everyweek on time infact my payday is Friday but with direct deposit I get it every Wensday at 12:00 am on the Dot Smh I'm clues and very much aggravated as well I don't understand it!! :upset :? :(
Reply to 5ive

Feb 11, 2013  from Saginaw, Michigan
Rushcard has a very poor customer service and business process. I had my funds direct deposited onto my rushcard (my entire check might I add). My card was misplaced and I called to get another card from them, I was given the option to pay $35 for it to be expedited, and of course I had to go with this option, seeing as though I have kids and was running low on gas and food. I patiently waited for the 1 to 2 business days promised, but after the 2nd business day, I still had no card. I called to inquire about my card and after waiting nearly 30 min. for a customer service rep. I was told the previous representative forgot to process it ( but the funds was still taken out of my account). I was promised and assured they was going to process my request to have my card overnight ( because I had waited). I was also told I would get a confirmation email as well as a call from the supervisor explaining to me what went wrong and to get the reassurance my card was on its way. Let me just say, none of those things happened. All this company care about is making a buck from you. A financial company like this should have a more organized, faster way of the recovery process for loss, damaged, or stolen cards. I quickly noticed there were no real plan and for the most part, they will tell you anything just to get off the phone. I will do my best to share this with anyone who is considering doing their banking with this company. I strongly advice against it!!!
Reply to Very Angry Consumer

Nov 08, 2012 
I think its great. I have never had a problem with them. Whether you pay fee's to your bank or you pay fee's to Rushcard, you will still pay. Nothing is free in the world you guys. I also agree with Candy about their customer service representatives. You just cant understand them and if you ask for someone else, its the same problem. It makes for bad communication. Other than that, I've been using them for 3 years. I love them.
Reply to Tina

Feb 13, 2013  from Shreveport, Louisiana
I agree with you Tina..I haven't had any problems with my Rush Card so far. I had my 2012 Tax return deposited on there and it came on time with NO problems. 8) :)
Reply to Trap Girl

Feb 20, 2013  from Las Vegas, Nevada
the thing i want to no is does the money come before the frist
Reply to tanny

Nov 04, 2012 
:( well I finally decided to add funds to my card... WHAT A MISTAKE!!!!!! I agree THIS CARD IS A HUGE RIP OFF!!! It cost me 5 bucks to load, & then they take 15 bucks to activate the *** card... fee for this & a fee for that its BULL ***. So out of 40 I got 18 bucks. Oh yea by the way the ONLY AFFILIATION that this piece of S@*T card has with JP Morgan Chase Bank is THEY handle the directs ONLY!!!! NO THANKS !!!!! I will stick to my Ace Card. I have NEVER had ANYTHING like this happen with them.
Reply to PISSED OFF!!!!!!!!!!!!!!!!!!!!

Jan 23, 2013  from Jacksonville, Florida
Ace is the best prepaid card rush card is a rip off! Go with ace netspend
Reply to cards

Nov 02, 2012 
;) My only gripe is, in the 3 yrs ive had my card when i call customer services, i can't understand them.. i am not racist, but its always a foreigner that i can't understand and then we have a language barrier, makes a really difficult phone call. Anyway- GREAT JOB otherwise!!
Reply to Candy

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