Chase Bank Complaints and Reviews

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  • Customers like
    • Nothing so far2
    • Convenience1
  • Customers don't like
    • Unethical business practices15
    • Worse customer service ever13
    • Cust service7

  • 1 day ago
  • Banks
  • Fraud Prevention Hold
  • 14
  • REVIEW RATING 4/5

I tried to purchase my elderly mom's rxs for her since they totaled over $300. I had plenty of money in my account, and used my Chase VISA debit card. The Pharmacy could only run it as credit, but it made no difference to me since it is out of the same account. However, they told me it declined. I knew that had to be a mistake, so we tried it again, yet declined. I had to use my mom's credit... Read more

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  • 2 days ago
  • Banks
  • Check Deposit
  • 4
  • REVIEW RATING 4/5

I am a working New York actor doing a show in West Virginia. The nearest Chase branch is over 80 miles away. The theatre no longer does direct deposit due to cost cutting which I completely understand. So, I downloaded the chase mobile app. Guess what? If your account has gone into over draft ONCE within the last year you CANNOT make a deposit with Chase Mobile. Your account is not... Read more

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  • May 20
  • Banks
  • Orange, Connecticut
  • Account Opening Application
  • 6
  • REVIEW RATING 3/5

I came to open a Chase account at the Milford branch, CT with particular Miss X. This was on a Saturday. After spending an hour of her ranting about the online and maintenance services being down on a Saturday, she just couldn't understand the basic form filling for a new customer, kept asking us to decipher the banking inquiry questions and sent us with no luck on opening an account. If I... Read more

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  • May 17
  • Banks
  • Portland, Maine
  • Credit Card Activation
  • 7
  • REVIEW RATING 4/5

I opened a CC with Chase - Slate. I activated the card by transferring 2000.00 to the card. I live out of the country part of the year and have someone handle my accounts when gone. After being out of the country for 6 weeks I returned and found that we had not received my first statement from Chase. I immediately contacted them explaining the situation, they indicated that they would send me... Read more

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  • May 16
  • Banks
  • Lakewood, Washington
  • Drive Thru
  • 11
  • REVIEW RATING 3/5

Once again I sat inline at the branch waiting for service. I always used the drive thru service it was fast and convenient. Now that chase did away with the drive thru I sit in line and wait for one checker to help about 10 people standing in line. No one wants to use those *** machines we want a teller....I am about ready to move my account I have had with the bank for over 20 years. I hate... Read more

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  • May 11
  • Banks
  • Wheaton, Illinois
  • Bank Deposit
  • 38
  • REVIEW RATING 4/5

My husband deposited his 401K loan check to our checking account with CHASE BANK on May 4, 2015. It was supposed to clear on the 6th. On the 7th my husband was paying his lunch and was told he had no money in his account. CHASE had frozen his account including what we already had in there before the 401K deposit. We have direct deposit to CHASE BANK. All our paychecks go directly to our checking... Read more

Was this review helpful? 0 1

I was in the hospital for 2&a half weeks, with cancer,got my purse stolen on April 20th,Chase Bank I didn't call soon enough to fight these disputes,and now they won't help me. I also have a fraud on my Freedom Card, because I didn't call early enough, they will not help me Add comment

  • May 07
  • Banks
  • Deposit
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

My son who is away at college called home and said he needed some money to make it through the last couple of weeks of the semester. I stopped in the local Chase branch to make a $150 deposit into his account and the teller would not accept the deposit. They told me it was a privacy issue- what a bunch of BS I told the manager along with a few other choice words. They have to be the worse bank... Read more

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  • May 03
  • Banks
  • Vista, California
  • Deposit
  • 49
  • REVIEW RATING 4/5

Today, Saturday May 2, 2015, I walked into Chase to deposit $1,800 cash into my landlord's account. My landlord and I are on great terms and she gives me 12 deposit slips with her account number on it every year so I can deposit the $1,800 into her account monthly. My routine has been to transfer the rent money from my account to my landlord's . However, after MUCH frustration with Chase in the... Read more

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  • May 01
  • Banks
  • Brooklyn, New York
  • Staff
  • 31
  • REVIEW RATING 4/5

I went into Chase branch: 746970, with my husband, we sat down waited for assistance, Thamina Islam came over and asked who was next, me and my husband said we were but the man that came in after us said he was, my husband explained to Ms. Islam and the man that we were there before, this lead to an argument, that could have been prevented, if we had a sign in sheet. Ms. Islam helped him first.... Read more

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