Chase Bank Complaints and Reviews

1.6
  • Convenience1 votes
  • Unethical business practices12 votes
  • Worse customer service ever10 votes
  • Cust service5 votes
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  • 1 day ago
  • Banks
  • Bank Account
  • 10
  • REVIEW RATING 4/5

I have banked at Chase for nearly 10 years and every subsequent year it seems to get worse! I won't get into issues of the past, but here is my current complaint with the company: I have been unemployed for around 5 months. I have handled some small business matters through my account since then but my activity has dropped drastically. I do however log into my account profile frequently. Well,... Read more

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  • Feb 26
  • Banks
  • Los Angeles, California
  • Loan Account
  • 7
  • REVIEW RATING 4/5

I asked the assistant manager to stop an automatic payment on a Chase mortgage two months in the future because I was paying off the loan. He said he had no way of accessing the commercial loan account and asked for additional information. When I returned 15 minutes later, he had gone to lunch. I tried to ask a teller when he would return, who replied, "I told you to sit down over there." I went... Read more

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  • Feb 23
  • Loans and Mortgages
  • San Diego, California
  • Mortgage
  • 10
  • REVIEW RATING 4/5

I filed an 85 page complaint and over 300 documents that prove Chase never had any intention on providing any mortgage assistance and that the offers are bogus. The case can be viewed at www.sdcourt.ca.gov/ and the case # is 2014 16768. I spent 5 years responding to such offers after I was approved for a HAMP TPP and made the 3 trial payments but was denied the modification. The Agreement was not... Read more

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  • Feb 23
  • Banks
  • Naples, Florida
  • Chase Quickpay
  • 11
  • REVIEW RATING 4/5

I received notice that someone sent me money via Chase QuickPay. That part is legitimate. I then had to enroll in QuickPay, which I did. Then I enrolled with a different e-mail address than the sender used for me (what a concept...multiple e-mail addresses for different purposes.) Chase cannot find the payment and cannot seem to help me rectify the problem. I spoke to several people in the... Read more

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Chase Bank informed me on a recorded phone call that they would not transfer my social security checking account to cover the $2000 deficit should my other checking account that got hacked. Then they did so anyway so I did not have any money at all in my two checking accounts. Chase Bank LIED TO ME. Add comment

  • Feb 15
  • Banks
  • Atlanta, Georgia
  • Banking Account
  • 13
  • REVIEW RATING 4/5

i called to follow up on a dispute for a credit card charge. I ended up in the Chase call center in the Philippines. When I placed the call I was told to hold on after the call ended as I was selected to complete a survey. The customer service agents are robotic and not very helpful. There is a cultural difference in the expectations of customer service which they never seem to achieve. In... Read more

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  • Feb 14
  • Banks
  • Villa Park, Illinois
  • Checking Account
  • 23
  • REVIEW RATING 4/5

I was in the process of opening a business savings with Chase, when they decided to close my business checking and not pay any of the bills I had paid. However, they kept letting deposit go in my account. After the four day of going into the bank to withdraw my funds I had a rude banker and we had words on a Friday. They closed my personal checking, savings, and mother's account I was on and... Read more

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  • Feb 13
  • Banks
  • Pomona, California
  • Business Credit Card
  • 19
  • REVIEW RATING 4/5

Today on February 13 I went to chase bank to apply for a business credit card. The bank manager is the one who help me but he applied me for a card that was a minimum of $5000 which I never asked for. I signed the terms and conditions but I specifically told this manager that I was just looking for a small line of credit so that I could start credit in a business account that I have with them. ... Read more

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  • Feb 10
  • Banks
  • Glen Ellyn, Illinois
  • Credit
  • 43
  • REVIEW RATING 4/5

I had $10,000 dollars credit and for some reason JPM Morgan shut me down for no reason. I was paying my bills on time every month I don't get how a bank can do this to people who are loyal customers. I want my credit to be restored so that I can use it. It is not fair because they saw a charge they did not recognize to shut me down because they don't want to loose money. They make Billions of... Read more

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  • Feb 08
  • Credit Cards
  • Pompano Beach, Florida
  • Fees
  • 44
  • REVIEW RATING 4/5

Have been a customer with Chase Bank for many years. Few years ago my husband and myself closed our accounts with Case Bank because of this very same problem I will explain. I had no idea I was being charged late fees on my visa card every other month. I have four late fees, When I called tonite to make a payment, the woman on the other end of the telephone call; told me my payment was 25... Read more

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