Chase Bank Complaints and reviews

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  • 600 complaints
  • $599,580 claimed losses
  • $999 average
  • 34477 since Jun 20, 2007

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Chase Bank
Main address: P O Box 36520 40233-6520 Louisville KY
1-800-935-9935, , https://www.chase.com/cm/shared/crb/page/general.html
Chase Bank reviews, Chase Bank complaints, read Chase Bank reviews, find Chase Bank reviews, Chase Bank scam reports
  • 600 complaints
  • $599,580 claimed losses
  • $999 average
Had an experience with Chase Bank?
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600 reviews found
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  • Apr 12
  • Kenner, Louisiana
  • Bad Customer Service
  • 1
  • 11

Complete your Review Step 1 Find a Bank or Business Step 2 Write a Review Step 3 Preview & Post Edit Your Name reviewed Chase Apr 12, 2014 2 out of 5 marks Disrespectiful I was in branch 000232 in Kenner La ,and was in disbelief at the branch manager's behavior. A customer was trying to pay her bills, and the branch manager Eric was mocking her, and walked to a chase representive and started... Read more

Was this review helpful? 0 1

  • Mar 07
  • Online Quickpay
  • 8

You have to create a profile to obtain the funds, and if you are not a Chase customer they have to verify your external bank account. I figured, Fine..that makes sense. However, it took me almost 30 minutes just to get past the create a password screen! I followed the instructions, but it wouldn't accept anything! Finally, I created a password the system would accept. Then I spent another 30... Read more

Was this review helpful? 2 0

  • Mar 06
  • Opening Account With Poa
  • 14

On Saturday March 1 of 2014 I went to my Chase local branch to open an account jointed with my mom in which I have power of attorney for. After speaking with Luigi Vergani, the banker that took care of me, he told me he had to fax the power of attorney to their legal department. After he did he was told that it needed further review and it will be done within 24 to 48 hours. On Tuesday March... Read more

Was this review helpful? 0 0

  • Jan 22
  • Orlando, Florida
  • Locked Account
  • 31

HORRENDOUS- I have been banking with this bank for over 5 years now. I have a credit card that has always been paid up. Last week I went to the bank to open up a savings account thinking that Chase would be a good lender to work with, right? WRONG. The banker was extremely uneducated on the products and services offered with savings accounts. Not only that, but he opened my account and 2 days... Read more

Was this review helpful? 0 1

  • Jan 17
  • Beijing, Beijing
  • Money Transaction
  • 49

60000 dollars stolen by criminals whilst chase supposedly look after it never again I have been trying to get resolution from the bank but they hid be hind process my money was supposedly safe in the possession I called several times to say I was worried my account had been hacked and they said no it had not been but I could not get into my account because they had reset the e mail from a fraud... Read more

Was this review helpful? 0 0

  • Jan 11
  • Card Replacement
  • 31

I called about a letter I received my REPLACEMENT card. I did order a card for my wife and when I called to clarify this was her card I was asked a bunch of AUTHENTICATION questions that I didn't know the answer to. I was told they use PUBLIC information! Chase uses public information found on the web to authenticate customers when they call in. I was asked about places I believe my ex-wife... Read more

Was this review helpful? 0 1

  • Jan 03
  • Marina Del Rey, California
  • Personal Info
  • 1
  • 36

CINDY LY BANKER AT CHASE BANK SHOULD BE FIRED!! PROBLEMS WITH SEXUAL HARASSMENT & the psycopath cindy Ly had access all my personal info - used it harmfully. Chase bank SEATAC WA is horrible!!!!! Manager didn't even care or would listen. Harassing phone calls letters accessed my account. Had to open in separate location. Called headquarters to complain. Chase said they took the complaint... Read more

Was this review helpful? 1 1

  • Dec 26, 2013
  • Aggressive Supervisor
  • 43

I just received a disturbing call from one of Chase Banks "Supervisors" who was aggressive, called appearing to be out of breath, noise in the background. He was rude, making demeaning remarks, insulting, and non professional... He posed an agreement violations which I did not agree to. He first denied that his records showed one of the Represents who I had just spoke to, then admitted it... My... Read more

Was this review helpful? 0 0

  • Dec 23, 2013
  • Miramar, Florida
  • Closed Account
  • 2
  • 56

I woke up one day and my debit card was not working (little embarrassing after trying to put gas). When I called the bank I was told that they were closing my account because it was a risk to them. I was told that I had 10 days to resolve the issue. Unfortunately, I still have a business to run and suppliers that needed to be paid. A week later, my account was "restricted" i cannot make deposits... Read more

Was this review helpful? 2 0

  • Dec 11, 2013
  • Mortgage Collections
  • 46

I worked for Chase Collection Center in Irving TX for 2 years in 06-08. Its a call center located at 3600 Regent Blvd. This company was the most unethical perverted company I ever heard off. They had just opened the collection center and were hiring a lot of people. The only ones that got moved up into management were people that slept into the position. Not kidding. I have never seen anything... Read more

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