Chase BankComplaints and Reviews

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  • Customers like
    • Chase violated us laws and got away with it 3
    • Convenience 3
    • Nothing lately 3
  • Customers don't like
    • Unethical business practices 18
    • Worse customer service ever 15
    • Unlawful business practices 9

Receiving, or trying to receive quick pay is an absolute nightmare. Try creating three different passwords, with different requirements for each. Submit them umpteen times and after numerous tries they send you an email with a security code that doesn't work. Try to reach them- no way unless you have an account with them. Top that off is their demand any issues be resolved by binding arbitration... Read more

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I've been a Chase customer for 20+ years and will soon be closing out every account I have with them. I opened a promo credit card with a 1.9% intro rate at the suggestion of my local branch banker. He said this would be an ideal solution to my short-term "overdraft" needs. Well that 1.9% disappeared before I ever got a chance to use it and what I was left with was a 19% rate...for someone with... Read more

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I have been with Chase bank for several years. I am leaving this bank because the customer service is horrible, horrible, horrible. It has just gotten so bad through the years, I am tired of the dealing with their service agents. Most of them in the bank are okay but when you call on the phone, they are just untrained, do not know their jobs, or have no common sense. Perhaps that and more. ... Read more

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So everyone knows by now they have an ID requirement to withdraw or deposit cash and you can't even have a family member deposit cash for you in an emergency. I've been using my ATM card as the ID, swipe it, enter the pin and that's it. Today - that didn't happen, swipe once it doesn't work, swipe again, nothing, try to swipe a third time and teller says they've been having a problem with... Read more

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Chase quck pay completely skrewed me!!! About 5 days ago i signed up for chase quick pay to recive money from an craigslist sale from the buyer accross the country, he also has chase and because i dident know him i figured this would be the best options to protect myself and not give out my banking information or and private info (chase quick pay only requires an email adress). So we disided to... Read more

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I have never experienced this before. I remted a car and they over charged me. I only had about 309 in my account and told chase to pay 209 to the remtal car place. This crazy a** bank allowed them to take 1700 out the acct which i didnt even have in this account. I made a clain against it and told chase thr the amount was not authorized. They tell me tht i use the car so i have to pay it. Mind... Read more

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received courtesy checks in mail good for just over $1,500 I called the toll free number and told customer service I had a small personal loan I wished to transfer to their free introductory, but it was almost $3,000. Could they do that for me. On hold about 10 minuets. They asked relevant questions, asked the check number I would use and where. They gave the go ahead on 01-20-16. I went to... Read more

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I have been in business for 29 years and owned credit cards for 40 years and never has this happened. My Chase business freedom card since 2008 closed for no reason after numerous phone calls to customer support they told me the only way to find out why they closed the card would be to write a letter to ther head quarters in Willimington Delaware which is what I did 3 weeks ago with no response.... Read more

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I applied for a Slate Card. Only after they had damaged my credit rating by making an inquiry did they offer a $2,000 limit on transfers and a CRIMINAL 23%+ interest rate. Note I have good credit, tho it isn't as good now as it was before they dinged it. I had called them prior to applying to avoid just such a scenario. The person on the line was dishonest about their credit requirements. They... Read more

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I *** hate this bank... take me 30 minutes to speak to a *** banker... they need more workers... this *** is getting ridiculous. Add comment

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