Chase Bank Complaints and Reviews

1.6
  • Convenience1 votes
  • Unethical business practices14 votes
  • Worse customer service ever12 votes
  • Cust service6 votes
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  • 1 day ago
  • Banks
  • Sarasota, Florida
  • Checking Account
  • 1

Account closed after unable to validate one of the 3 checks that were in the first deposit with bank of America due to privacy practices, and unable to verify the writer of the check by phone, it was written by my mom!? She has a chase account, so as strange as it may be, her info should be in the system. Nobody asked me if I wanted the account closed, closed it due to inactivity after 10 days??... Read more

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  • Apr 13
  • Loans and Mortgages
  • Adel, Georgia
  • Home Equity Loan
  • 12
  • REVIEW RATING 4/5

In January of 2015 I paid off a home equity loan. After 3 months I had not received any paperwork or the original deed to the property. I called Chase to ask them when I should expect to receive the deed and the lien cancellation paperwork and any other original documents pertaining to the loan and the satisfaction of the debt. I was told that it could take up to 18 months to receive these... Read more

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  • Apr 11
  • Banks
  • Germantown, Maryland
  • Account Closing
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

My dad past away, and had bank accounts at chase bank . I went to chase bank with death certificate and afidavit. I had a notary of chase bank stamp The afidavit to claim my deceased dads accounts, that was in his name only. Then gave them my routing number to send me the money. Notary of the bank says everything taken care of money will be sent to you.That was on a Saturday. Get home... Read more

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  • Apr 09
  • Banks
  • Oklahoma City, Oklahoma
  • Checking Account
  • 9
  • REVIEW RATING 4/5

This a an unethical practice that Chase chooses to do. They purposely organize incoming checks from the largest to the smallest to create the most insufficient checks to get more fees out of you. We have accounts at other banks as well and they do just the opposite to demonstrate they care about the impact that a mistake can have on their customers. Chase does not care and have customer service... Read more

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  • Apr 06
  • Banks
  • Port Saint Lucie, Florida
  • Staff
  • 20
  • REVIEW RATING 3/5

"Chase Bank is 'fraudulent'…After legally obtaining POA and submitting the documents for joint account privileges, the account and all online access was blocked. ATM's and debit cards were canceled. I am now unable to pay for Hospice Care for a terminal cancer patient. Customer service has been unbelievable as I have tried to resolve the issue via phone and in person at the local branch. The... Read more

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  • Apr 06
  • Loans and Mortgages
  • Port Isabel, Texas
  • Mortgage
  • 12
  • REVIEW RATING 4/5

We bought our home in Nov. of 3013. In Dec. of 2013 they sold the mortgage to Chase Mortgage who instantly lowered our payments without a reason why so we assumed it was because of an earlier mistake or something to that nature. However, when we got our escrow statement in March of 2014 it stated that we owed $4130.00 for Windstorm insurance that was not in our escrow. I called Chase and they... Read more

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  • Apr 05
  • Banks
  • Deposit
  • 1
  • 1
  • 33
  • REVIEW RATING 3/5

80 year old mother, tries to deposit $700 in my checking account. I gave her a deposit slip from my checkbook. She decides to get CASH, hopefully avoiding having to answer a dozen questions. CHASE TOLD HER THEY DON'T TAKE CASH! Of course they asked her all the questions anyway, made her wait while they all gathered to "discuss" the issue..... they finally did let her give them her money.... it... Read more

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Someone did my tax, she down loaded to phone+her bank acc to. State showed acc number. Asked chase to stop check nope, they let check pass into her acc. You suck, you help do bank fraud, maybe irs should Look into your ***! Add comment

DO NOT BANK HERE TAKE YOUR MONEY AND RUN.TAKE YOUR MORGAGE SOMEWHERE ELSE VERY BAD BANK. SORRY WE THE TAX PAYERS BAILED THEM OUT. YOU,LL BE SORRY YOU DID ANY BUSSINESS WITH THEM. Add comment

  • Apr 01
  • Banks
  • New York, New York
  • Money Transfer
  • 11
  • REVIEW RATING 3/5

We've tried to transfer money out of a non-performing annuity (which represents more really bad advice from Chase), and the runaround we get is unbelievable. It's like working with small-town cons rather than bankers. Of course no one has stolen anything--we'll get our money eventually--but this bank is slowly wrecking its reputation. A year ago, someone not named Bernie Madoff was sort of... Read more

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