Chase Bank Complaints and Reviews

Had an experience with Chase Bank?   Submit review ›
Chase Bank
Main address: P O Box 36520 40233-6520 Louisville KY
1-800-935-9935, ,
  • 651+8 mobile complaints
  • $810K claimed losses
  • $1.2K average
  • Show More
Had an experience with Chase Bank?
Submit review › Submit review ›


  • 19 hours ago
  • Banks
  • Cash Deposit
  • 11

I don't bank at Chase, but my niece does. She lives in another state and let me know she needed some cash. I had deposited money for her before. I went into the branch in Woodburn, Or, made out a deposit slip and walked up to the teller. He asked me for my debit card. I told him I wasn't a signer on the account. He said I couldn't deposit cash because they had changed their policy last... Read more

Was this review helpful? 0 0


  • Sep 26
  • Banks
  • Tustin, California
  • Cancelled Account
  • 9

Chase Bank caused a situation for my elderly Mother's account and closed her account with NO communication as they suspected someone was doing some Fraud to her. Then sent a large sum cashiers check to her in the regular mail with out notifying her. Then when we tried to re- establish a new account with thei own check, and after 3 hours at the bank, they determined that they would not open an... Read more

Was this review helpful? 0 0


  • Sep 23
  • Banks
  • Marina Del Rey, California
  • Car Loan Reconfigure
  • 11

chase auto finance will not work with you if you are having any financial hardship my husband lost his job over a year ago and had made our payments up until these last 2 months. We asked them to reconfigure our loan.To change the terms to make it affordable. They told us we needed to borrow money from family but that they couldn't help. I wish my tax dollars had not gone to them for a bailout.... Read more

Was this review helpful? 0 0


  • Sep 18
  • Banks
  • Brooklyn, New York
  • Card Services
  • 19

I have had problems with Chase all year. They unexpectedly turned my card off twice already this year and have given me no warning or explanation outside of "we believe there MAY be fraudulent activity." They declined repeatedly to tell me what kind of activity. I had knee surgery a few weeks ago but have had to return to work. The commute via train requires alot of walking so I have been taking... Read more

Was this review helpful? 0 0

I had paid a bill on bill pay but I canceled it and they said it would be 3 too 5 business days before I receive my money it has been 3 weeks and I still haven't received my money. I keep calling and I keep getting the run around customers should not be going thru this about money they work hard for.. Add comment

Went here to have a letter notarized was told would have to see a personal banker?! And it wld be 15 mins went across the strret got it done in two Add comment


  • Sep 09
  • Banks
  • Chicago, Illinois
  • Transaction Charge
  • 28

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let me speak, would raise his voice at me and talk in a condescending way. They charge you the highest transactions overnight before 11 PM, followed by smaller so when you wake up in a morning you owe them 3 overdraft fee for $34 dollars each without a window to make it right.... Read more

Was this review helpful? 0 0

Este banco no sirve para nada me robo mas de $2,500. Dls ...por una demanda falsa que me hicieron en habran cuentas en chase....dont open accounts. In chase bank Add comment


  • Sep 05
  • Banks
  • Oswego, Illinois
  • Banking
  • 40

My 8-year old (and I) brought in a ziplock bag of change to the Chase branch in Oswego, IL to exchange for cash. We were told that the coin machine is 'down' and has been so for weeks with no fix in sight for more weeks. They have no way to store the coins. They don't have paper rolls. They would have to count all the change again at the end of the night to balance. If we want, they will... Read more

Was this review helpful? 1 0


  • Sep 03
  • Banks
  • Harahan, Louisiana
  • Rude Customer Service
  • 18

Hello my college daughter is trying to open up her a chase acct for her college financial institution & the customer service teller she had was SO UNCONCERN WITH ANY & ALL OF OUR QUESTIONS . He was very very rude & non helpful , he didn't have any answers for her questions , he didn't give any input about chases first time acct holders such as checking & savings which each one... Read more

Was this review helpful? 0 0
You are reading about Chase Bank.
Filing a new complaint about