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1.5 Based on 208 reviews
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  • Customers like
    • Convenience 4
    • Internet 3
    • Banking hall reception 1
  • Customers don't like
    • Poor customer service 45
    • Unethical business practices 32
    • poor Customer service 9

I opened an account with Chase last year. Loved all the features, used my account accordingly, minimal times I over spent or charged an NSF. My boyfriend and I deposit US POSTAL MONEY ORDERS on a regular basis. They are donations for our fund, etc. On Friday, June 10th, I deposited 3,265 dollars of Money orders into my account. Majority from 2015-2016, few from 2012-2013. My debit card declined the whole weekend following, I chalked it up to... Read more

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I came to visit this chase branch I need a replacement card because I lost mine I got here at 9:07 am and it is now 9:30 and still here there was only 1 person working I asked if there was someone else to help me but the Clark said the next person comes in at 10 am I'm so unhappy right now

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My experience is that Chase Bank pays lip service to customer service concerns. They have no intentions of actually listening to the facts, as presented to them. Despite what you say to representatives, they simply respond as they see fit with complete disregard to what you have said to them. Talking to Chase customer service representatives is like talking to a brick wall. Customer service used to mean you actually listened to customer... Read more

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Do not use chase bank. They do not care about their customers at all. All they care about is making money. If you do not use their credit card for 6 months they will close out your account. They will send you fliers all of the time to fill out applications for their other cards. But, if you use their card, and then pay it off, and then not use it for whatever reason. They close out your account. They do not care if you are a good customer or... Read more

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my debit card needed to be replaced. simple matter. I submitted my drivers license, VA ID, Social Security card, both sides of current debit card. initially, I was told five to seven days to get the new one. never arrived as I travel on the road and asked to be forwarded to my current stay. it has been total stupidity from the start. still because my signature on the back of the card well worn did not show the same as the front of the card. now,... Read more

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Needed the transaction amount on my debit card to be set higher so I called Chase in order to get that done and I talked to 5 people just to use my own money. They were holding me on the phone for over an hour not letting me use MY OWN MONEY and they told me it could not be done until the next day. I needed to get this done rite away and they made this process a living ***. What should have been 5 minuted becase an hour and 20 minutes of them... Read more

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Your ATMs could be better, deposit wise! With the cash deposit through the ATM it's a pain when it doesn't read, usually 97% of the time, dispensing the money back out 3x before just finally saying forget it!!!! It's time consuming and horrible if you're alone depositing money wanting to just quickly make a deposit and it just keeps spitting it back out. It's bad enough people get robbed just leaving the bank, but stuck there at the ATM because... Read more

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I called to put an amount in dispute. They said since I had previous dealings with this company, I had to call the company first and would not put this amount in dispute. Really? How about we put it in dispute AND we call the company. Really??? I called back and had Chase document my complaint and the fact that I am leaving because of this poor customer service after 10 plus years. My credit card companies would put this in dispute and help work... Read more

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I called chase bank customer service line with a question about a transaction on my account and the young lady that I spoke with was obviously having a bad day. She told me no to my question without offering any other options to resolve my issue. I then started to state other suggestions she could have made and in a very rude way she told me she didn't offer those suggestions cause that's not what I asked her. Unbelievable! She definitely needs... Read more

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We have been with Chase since 2007. We paid off all of our debt and have not used credit cards in a while we received a notice in the mail stating that they were going to cancel our credit card due to in activity. The only reason we switched to them in the first place was because they offered us a lower rate. When we called they stated that they could not keep it open, but we could re apply. I would not ask them for credit if my life... Read more

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