Chase Bank Complaints and Reviews

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  • Customers like
    • Convenience1
    • Internet1
    • Like but too chasing fast1
  • Customers don't like
    • Unethical business practices16
    • Worse customer service ever14
    • Unlawful business practices8

  • 13 hours ago
  • Banks
  • Ventnor City, New Jersey
  • Checking Account
  • 1

I've had an issue with online banking for the past 4 months due to a wire transfer made to my account by my mum, as I speak its still unresolved. I couldn't get to the bank to resolve this issue immediately because I was not in the country. As soon as i got into the country I went into a branch and I was asked to call their helpline with my mum on the line. I did as directed, the worst part is... Read more

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  • 13 hours ago
  • Banks
  • Pomona, New Jersey
  • Checking Account

I've had an issue with online banking for the past 4 months due to a wire transfer made to my account, as I speak its still unresolved. I kept calling because I was out of the country and even walked into a branch as soon I as I got into the states and was directed to call their help line. I did as I was asked and worst part is I called and while I was still on the line the customer service... Read more

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You need more tellers at the 149 and third ave branch Add comment

  • 1 day ago
  • Banks
  • Atlanta, Georgia
  • 7
  • REVIEW RATING 3/5

I will never bank with this bank. I tried to deposit cash from Chases ATM into my brothe's account. I'm in NJ he's in CA and was told I can't deposit cash but I can deposit a money order or my personal check or give my debit card for them to process a bank transfer from my account???? I've never heard of such nonsense. The methods they asked for can all be forged but cash can be checked for... Read more

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  • Aug 26
  • Banks
  • Indianapolis, Indiana
  • Bank Account
  • 2
  • 2
  • 14
  • REVIEW RATING 4/5

I have been putting up with Chase's new policies for about a year now. First they started requiring driver's lic to deposit any cash into any account. No matter if they knew you or if it was a family member. What is the loss to them if a deposit was wrong? Big inconvenience So now I not only have to send away my driver Lic along with the deposit. So I stopped using any drive up or teller. I did... Read more

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  • Aug 25
  • Banks
  • Houston, Texas
  • 2
  • 2
  • 25
  • REVIEW RATING 4/5

Here is one of the worst experiance in my life. I went to the atm cash deposit machine at houston clear lake branch. I selected the deposit cash option, then i inserted 20bills of 20$ then the atm took the money in but displayed a message saying technical problem. When i enquired about it, the bank did not respond at all, banker Jonathan took our problem seriously and called the service personals... Read more

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Three year business relationship went up in smoke because I got upset with an investigator. Uneducated as to business laws and very high handed. Local officers tried to make it better but we are done. Sad to see such arrogance from Banks these days. Add comment

  • Aug 22
  • Banks
  • Antioch, California
  • Chase Bank Account
  • 33
  • REVIEW RATING 3/5

Today was supposed to be a celebratory day, my son's 18th birthday and the day he can go to Chase and withdraw his Guardianship account that was on hold until his 18th birthday. After having two forms of ID and the Court Order and two hours on the phone with one of their reps in the branch.......we were told it is Chase's policy that "The court document presented must be issued or recertified... Read more

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  • Aug 22
  • Banks
  • New Berlin, Wisconsin
  • Chase Bank Account
  • 24
  • REVIEW RATING 3/5

I walk into chase today to remove a large amount of money from my account. I ask the teller to remove it, she seems shocked and tells me she needs to ask her coworker if this is possible. She walks over to her co worker and notifies her of my request. She then turns to the first bank teller i was initially speaking to and says, " does she even have that amount of money in her account?". This is... Read more

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Chase visa authorized a purchase from my visa with an incorrect address, security code and expiration date. I then had to get a new card and change all my automatic payments. This is the second time this has happened in a year. How about the offer some security??? Plus it was an attempted catalog sale. How about sending the police to the address of the criminal?? Add comment

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