Chase Bank Complaints and Reviews

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Chase Bank
Main address: P O Box 36520 40233-6520 Louisville KY
1-800-935-9935, ,
  • 648+8 mobile complaints
  • $810K claimed losses
  • $1.2K average
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  • 53 minutes ago
  • Banks
  • Brooklyn, New York
  • Poor Customer Service And Ridiculous Policies
  • 1

I have had problems with Chase all year. They unexpectedly turned my card off twice already this year and have given me no warning or explanation outside of "we believe there MAY be fraudulent activity." They declined repeatedly to tell me what kind of activity. I had knee surgery a few weeks ago but have had to return to work. The commute via train requires alot of walking so I have been taking... Read more

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I had paid a bill on bill pay but I canceled it and they said it would be 3 too 5 business days before I receive my money it has been 3 weeks and I still haven't received my money. I keep calling and I keep getting the run around customers should not be going thru this about money they work hard for.. Add comment

Went here to have a letter notarized was told would have to see a personal banker?! And it wld be 15 mins went across the strret got it done in two Add comment


  • Sep 09
  • Banks
  • Chicago, Illinois
  • Transaction Charge
  • 19

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let me speak, would raise his voice at me and talk in a condescending way. They charge you the highest transactions overnight before 11 PM, followed by smaller so when you wake up in a morning you owe them 3 overdraft fee for $34 dollars each without a window to make it right.... Read more

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Este banco no sirve para nada me robo mas de $2,500. Dls ...por una demanda falsa que me hicieron en habran cuentas en chase....dont open accounts. In chase bank Add comment


  • Sep 05
  • Banks
  • Oswego, Illinois
  • Banking
  • 28

My 8-year old (and I) brought in a ziplock bag of change to the Chase branch in Oswego, IL to exchange for cash. We were told that the coin machine is 'down' and has been so for weeks with no fix in sight for more weeks. They have no way to store the coins. They don't have paper rolls. They would have to count all the change again at the end of the night to balance. If we want, they will... Read more

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  • Sep 03
  • Banks
  • Harahan, Louisiana
  • Rude Customer Service
  • 14

Hello my college daughter is trying to open up her a chase acct for her college financial institution & the customer service teller she had was SO UNCONCERN WITH ANY & ALL OF OUR QUESTIONS . He was very very rude & non helpful , he didn't have any answers for her questions , he didn't give any input about chases first time acct holders such as checking & savings which each one... Read more

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  • Aug 29
  • Banks
  • Positive Experience
  • 32

I am 76 years old and have had accounts at numerous banks and thrifts for 60 years. As one bank swallowed up another, I finally landed at Chase. They let me know when an unauthorized person has accessed my VISA account, place a freeze on the account, and send me a new card via UPS overnight. Several times, I have had to dispute a charge to my VISA account. Each time, the bank personnel are very... Read more

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  • Aug 28
  • Banks
  • Los Angeles, California
  • Tax Review
  • 34

On 8-28-14 I Spoke with a girl by the name of "Jasmine" regarding my claim her manager is Marlene pacquia or Baquia her co-worker is Cristian...Chase bank gives terrible service the first time I called their claims department a man with and Indian accent spoke with me apparently everytime you talk to a Chase Customer Service Rep you most likely talking with someone overseas India or... Read more

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My boyfriend was picked up on a warrant and is in custody. He chose for I to be his POA, I went to chase bank to try and handle some financial transfers but the bank refused POA. what can I do next?? Add comment

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